CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it. The 8 skills required by any CX team are: Strategy.

Journey mapping 307

Journey mapping Customer centricity Analytics Government 307

Callminer

JUNE 24, 2019

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! Master-class Level Workshop. Workshop attendees are eligible to win a LISTEN 2019 Conference Pass!

Wireless 140

Wireless Analytics Education Enterprise 140

Callminer

JUNE 12, 2018

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Builders’ sessions – These highly interactive 60-minute mini-workshops are conducted in small groups of fewer than 10 attendees.

APIs 82

APIs Enterprise Best practices Government 82

AWS Machine Learning

OCTOBER 24, 2024

With QuickSight, all users can meet varying analytic needs from the same source of truth through modern interactive dashboards, paginated reports, embedded analytics, and natural language queries. His interests are in all things data and analytics. Michael Hamilton is an Analytics & AI Specialist Solutions Architect at AWS.

Banking 98

Banking Analytics Engineering Accountability 98

Beyond Philosophy

JULY 13, 2023

Convinced that they need only analytical data, they are happy to have an answer without understanding why it is the answer. Colin has conducted numerous educational workshops to inspire and motivate your team. Then, we could test them. It’s Not Too Late No one designing AI for Customer Experience is asking me for help.

Customer emotions 359

Customer emotions Education Customer Experience Analytics 359

CCNG

SEPTEMBER 13, 2023

Using external consultants to conduct a 2 1 2 day “discovery” workshop then entering the Digital Enablement phase to deliver targeted digital capabilities that were identified during the Digital Discovery process. Now they are in the Digital Acceleration phase to optimize these processes.

CCNG 195

CCNG Contact Center Interactive Voice Response Education 195

ShepHyken

MAY 13, 2024

Data analytics. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. The article shares a simple formula to measure churn and offers several suggestions on how to decrease it. Ease of use. Engaging offers and new products. Personalization.

Customer Service 196

Customer Service Customer retention Metrics Advertising 196

ShepHyken

DECEMBER 3, 2023

Loyalty is a Strategy, Not a Program by Kevin Susman (Total Retail) In the commercial innovation workshops I lead around the globe, there are many strategies that clients and customers want to cover. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Customer Service 163

Customer Service Personalization Surveys Chatbots 163

CSM Magazine

NOVEMBER 5, 2024

Using Analytics for Customer Service Insights Dynamics 365 provides key metrics that give businesses a clear picture of customer service performance. With the rising importance of data-driven approaches, the demand for skills in customer service analytics for Dynamics 365 is also growing.

Customer Service 52

Customer Service Management Metrics Consulting 52

CSM Magazine

OCTOBER 30, 2024

How to do it: Attend training sessions: Take advantage of workshops and seminars. Implement call analytics: Analyze calls to identify areas for improvement. Seek feedback: Ask for constructive criticism from supervisors and peers. How to do it: Use CRM systems: Keep track of customer interactions and preferences.

Customer Service 52

Customer Service Construction CRM outsourcing 52

Cisco - Contact Center

JANUARY 10, 2023

Define – Business Model Innovation / Industry Transformation, Machine 2 Machine; Augmented Decisions / Self Learning Analytics; Inventory Digital Assets; New Growth and Constant Innovation. Most importantly, workshops are customized to address the customer’s business problems, including strategy, implementation, and enablement.

Banking 133

Banking Enterprise Contact Center APIs 133

Beyond Philosophy

MAY 23, 2024

The siloed implementations of AI and the disparate data gathered from them currently cannot provide this type of predictive analytics. Colin has conducted numerous educational workshops, on how to improve your Customer Experience, to inspire and motivate your team. Another problem facing AI is the type of data collected.

Customer centricity 195

Customer centricity Call Center Banking Customer emotions 195

CSM Magazine

DECEMBER 2, 2024

” Through deep-dive workshops with Westcon-Comstor, TTEC Digital was able to understand the firm’s challenges and requirements, identify key metrics for measuring progress, ensure end user buy-in, and establish a transformation plan.

Sales 52

Sales CRM Consulting Consulting 52

Peter Lavers

NOVEMBER 14, 2017

So, if you are leading an Analytics , Data Science or Insight team , where should you invest? Two analytics leaders lay down the “which skills” gauntlet. These included data, analytics & statistical modelling teams (who would now be called Data Science). So, let me share those discussions and challenges with you.

Analytics 100

Analytics Banking Consulting Consulting 100

CSM Magazine

MARCH 24, 2025

In the same spirit, cloud computing is often the backbone of AI applications, advanced analytics, and data-heavy systems. A Harvard Business Review study found that companies using big data analytics increased profitability by 8%. Do you need continuous scaling, advanced analytics, or specific compliance standards?

Best practices 52

Best practices Analytics Finance Big data 52

AWS Machine Learning

NOVEMBER 22, 2023

Workshops – In these hands-on learning opportunities, in the course of 2 hours, you’ll be able to build a solution to a problem, and understand the inner workings of the resulting infrastructure and cross-service interaction. Bring your laptop and be ready to learn! Also, hear how Flip AI built their own models using these AWS services.

Engineering 123

Engineering Best practices APIs Government 123

Callminer

MAY 27, 2020

To learn how AI can assist you in retaining top talent within your organization, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. Maybe your team would benefit from a creativity workshop or team-building seminar to improve in-office relationships.

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

AWS Machine Learning

FEBRUARY 19, 2025

In our public workshop, we have steps on how to set up Amazon Managed Prometheus and Grafana dashboards. To get started with SageMaker HyperPod task governance, refer to the Amazon EKS Support in Amazon SageMaker HyperPod workshop and SageMaker HyperPod task governance. Kareem Syed-Mohammed is a Product Manager at AWS.

Government 69

Government Best practices Engineering Enterprise 69

Outsource Consultants

MARCH 17, 2025

This method reveals their analytical skills and creativity in addressing customer concerns. Regular skill-building workshops can help agents stay current with industry trends and technologies. When you evaluate problem-solving abilities, present candidates with real-world scenarios they might encounter on the job.

Call Center 67

Call Center outsourcing Education Consulting 67

Calabrio

APRIL 11, 2025

Leverage insights from initial assessments, quality management scores, and interaction analytics to tailor learning modules and coaching focus areas to address the specific needs and skill gaps of individual agents or teams. Integrate Quality Insights Directly into Coaching Workflows Bridge the gap between evaluation and development.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

CX Journey

JUNE 20, 2019

In this series, I share what this means for data, analytics & insight teams who need to work this way. My interest in this topic is the impact Agile working is having on customer insight, analytics, and data science teams. Data and Analytics leaders can feel under pressure to learn a whole raft of new terms and practices.

Analytics 55

Analytics Coaching Feedback Best practices 55

Interaction Metrics

APRIL 21, 2019

On April 24th, catch Customer Experience Speaker, Martha Brooke at the CX Analytics Summit held at the Porsche Experience Center in L.A. Hosted by Interaction Metrics' partner CallMiner, Martha will lead the workshop "Practical Ways to Improve Your Customer Listening".

Analytics 48

Analytics Metrics Customer Experience 48

Interaction Metrics

APRIL 21, 2019

On April 24th, catch Customer Experience Speaker, Martha Brooke at the CX Analytics Summit held at the Porsche Experience Center in L.A. Hosted by Interaction Metrics' partner CallMiner, Martha will lead the workshop "Practical Ways to Improve Your Customer Listening".

Analytics 48

Analytics Metrics Customer Experience 48

Aspect

APRIL 4, 2018

As part of our ongoing collaboration with CallMiner, we’re eagerly anticipating the Engagement Analytics Lunch we’ll be holding at the new Aspect offices on 19 th April! The post Aspect joins forces with CallMiner for Engagement Analytics Lunch on Thursday 19th April appeared first on Aspect Blogs.

Analytics 14

Analytics Consulting Consulting Technology 14

AWS Machine Learning

NOVEMBER 18, 2022

And last but never least, we have exciting workshops and activities with AWS DeepRacer—they have become a signature event! Workshops – Hands-on learning opportunities where, in the course of 2 hours, you’ll be able to build a solution to a problem, understand the inner workings of the resulting infrastructure, and cross-service interaction.

Contact Center 82

Contact Center Engineering Analytics APIs 82

ChurnZero

NOVEMBER 26, 2024

Leverage analytics and customer success metrics to track product usage, adoption rates, and customer engagement. Conduct training and workshops for clients. The ability to leverage data and analytics to drive customer success strategies and measure outcomes is essential. Represent the company at industry events and conferences.

SaaS 52

SaaS Upselling Enterprise industry standards 52

Lumoa

JANUARY 31, 2023

Text analytics help you to analyze the feedback in a fast and efficient manner, showing the tailored results valuable to your business. Organize workshops, coaching, and training within the company. Share data and results of the customer experience analytics in an easy-to-use tool. Learn from each other.

Customer Experience 165

Customer Experience Customer centricity Metrics Feedback 165

Fonolo

JANUARY 31, 2023

Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. Involve your employees in data collection and analytics. A classroom doesn’t have to be the classic set-up with everyone in rows facing a teacher.

Call Center 141

Call Center Contact Center Coaching Gamification 141

C Space

OCTOBER 5, 2021

Through the use of data analytics and “best in class” paradigms, I’m excited to show that the next iteration of C Space technology will be a force multiplier for internal and external users alike.”. I’m thrilled to join the leadership team and help shape the role technology plays in the next chapter of C Space.

Technology 98

Technology Engineering Consulting Consulting 98

ConvergeOne

JUNE 3, 2021

Full context indexing with machine learning analytics. Complimentary Ransomware Readiness Workshop. The ConvergeOne Ransomware Readiness Workshop focuses on your organization’s readiness for a ransomware attack. During this workshop, ConvergeOne experts will analyze your environment for the following: User Awareness Training.

Education 80

Education Analytics Personalization Marketing 80

HGS

MAY 20, 2018

There are some positive signs that things are starting to change though, for example the introduction of intelligent self-service for UK Visa and Immigration Service, the shift to online application processes for Passports, Driving Licences and Self-Assessment and the use of speech analytics on DVLA.

Government 100

Government Customer Service Chatbots Self service 100

Clarabridge

APRIL 20, 2017

Then take a look at what we’ve planned to inspire you: In-depth workshops. Industry experts Blake Morgan and Jeannie Walters will be offering their insights in exclusive pre-conference workshops. We’ve planned workshops with industry experts. We’re excited, and we hope you’ll join us. Still not convinced? Rousing keynotes.

Education 60

Education Analytics Best practices Customer Experience 60

Lumoa

FEBRUARY 20, 2018

Text analytics help you to analyze the feedback in a fast and efficient manner, showing the tailored results valuable to your business. Organise workshops, coaching and training within the company. Share data and results of the customer experience analytics in an easy to use tool. Learn from each other.

Customer Experience 141

Customer Experience Customer centricity Feedback Metrics 141

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Fonolo

NOVEMBER 13, 2018

On the agenda for 2019 are the following topics: Analytics and AI; agents and automation; efficiency and effectiveness; multi-channel and omni-channel; and customer and digital experiences. The day includes a wealth of networking opportunities, roundtable discussions, and expert-led workshops. This is one is not to be missed!

Customer Service 108

Customer Service Contact Center Education Engineering 108