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Assess Technical Proficiency The outsourced answeringservices provider should be able to outline the procedures it uses to oversee projects, keep tabs on developments, and resolve issues. Gaining insight into the past performance of your possible outsourcing partner will help you better understand the services the vendor can offer.
Port City Companies started in 1961 as a full-serviceansweringservice and now has three divisions, including a shipping and fulfillment center as well as Acculor, a live, phone-based employee call-off line. Jack is also Founder & CEO of FM Outsource, an award-winning digital customer service outsourcing solution.
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