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Because patient privacy is a huge issue in the medical field, call centers that service these types of calls must remain focused on their core responsibilities. Luckily, call centers offer a wide range of unique benefits over in-house answeringservices. Optimizing CallFlow. Around the Clock.
Unlike a live answeringservice, an automated phone answering system can route calls to the correct person without speaking to a human. While simple IVR systems are great for basic customer service, sophisticated ones will leverage speech recognition and help companies improve their callflow and reduce waittimes.
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