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QCS + AnswerNet = Expanded Outsourced Services, Capabilities, & Expertise

Quality Contact Solutions

Earlier this year, QCS joined forces with AnswerNet , a powerhouse telephone answering services provider – the biggest and best on offer in the U.S. Flying under the wing of the AnswerNet mothership allows us to expand our outsourced services and go above and beyond our former abilities. and Canada. 24/7 Help Desk?

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Benefits of Outsourced Call Center Answering Services

CSM Magazine

Why You Need to Outsource Call Center Answering Services. You may be new to outsourcing and wondering how exactly this service can help you. In 2021, the Telemarketing & Call Centers sector in the USA would have a market share of around 24.2 It is why outsourcing customer support representatives is so lucrative.

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Call Experts Earns 15th CAM-X Award of Excellence!

Call Experts

The CAM-X Award of Excellence is a prestigious recognition of exemplary customer service in our industry. About CAM-X CAM-X is a Canadian-based trade Association for the Call Management industry which includes call centers, telephone answering services, telemarketing services, and other communication services.

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Call Experts wins coveted ATSI Award of Excellence!

Call Experts

The scoring criteria include: – Response Time – Courteousness of Rep – Accuracy of Call – Knowledge of Account – Overall Impression of Call “The ATSI Award of Excellence is a prestigious recognition of exemplary customer service in our industry. We are grateful for this honor.”

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Call Centre 101: Understanding Inbound and Outbound Calls

Select VoiceCom Blog

Not all types of customer service are the same. Despite the popularity of digital communication, call centres remain some of the most trusted partners by companies across all customer service-related industries. Types of Inbound Calls Customers will reach out to call centres for various reasons.

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Call Experts Earns 15th CAM-X Award of Excellence!

Call Experts

The CAM-X Award of Excellence is a prestigious recognition of exemplary customer service in our industry. About CAM-X CAM-X is a Canadian-based trade Association for the Call Management industry which includes call centers, telephone answering services, telemarketing services, and other communication services.

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Call Experts wins coveted ATSI Award of Excellence!

Call Experts

The scoring criteria include: – Response Time – Courteousness of Rep – Accuracy of Call – Knowledge of Account – Overall Impression of Call “The ATSI Award of Excellence is a prestigious recognition of exemplary customer service in our industry. We are grateful for this honor.”