article thumbnail

5 Benefits Of An API Integration In Your Contact Center

Callminer

Contact centers often utilize APIs to create an agent dashboard that combines sales and service information in one central location, introducing gamification initiatives.

APIs 254
article thumbnail

CallMiner Product Innovation Series: September 2023

Callminer

release including enhancements to bulk export API capabilities, giving customers even more control over their data. Bruce McMahon, VP of Product Management, shares updates from the 2023.09

APIs 402
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences. An automotive retailer might use inventory management APIs to track stock levels and catalog APIs for vehicle compatibility and specifications.

APIs 112
article thumbnail

Streamline workflow orchestration of a system of enterprise APIs using chaining with Amazon Bedrock Agents

AWS Machine Learning

Intricate workflows that require dynamic and complex API orchestration can often be complex to manage. In this post, we explore how chaining domain-specific agents using Amazon Bedrock Agents can transform a system of complex API interactions into streamlined, adaptive workflows, empowering your business to operate with agility and precision.

APIs 117
article thumbnail

Use the ApplyGuardrail API with long-context inputs and streaming outputs in Amazon Bedrock

AWS Machine Learning

The new ApplyGuardrail API enables you to assess any text using your preconfigured guardrails in Amazon Bedrock, without invoking the FMs. In this post, we demonstrate how to use the ApplyGuardrail API with long-context inputs and streaming outputs. For example, you can now use the API with models hosted on Amazon SageMaker.

APIs 108
article thumbnail

Cisco Catalyst Center Template Labs – Rest-APIs – Part 9

Cisco - Contact Center

In this episode, we concentrate on Rest-API and automating and orchestrating the networks through Catalyst Center.

APIs 90
article thumbnail

GraphStorm 0.3: Scalable, multi-task learning on graphs with user-friendly APIs

AWS Machine Learning

adds new APIs to customize GraphStorm pipelines: you now only need 12 lines of code to implement a custom node classification training loop. Based on customer feedback for the experimental APIs we released in GraphStorm 0.2, introduces refactored graph ML pipeline APIs. Specifically, GraphStorm 0.3 In addition, GraphStorm 0.3

APIs 100