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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences. An automotive retailer might use inventory management APIs to track stock levels and catalog APIs for vehicle compatibility and specifications.

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5 Benefits Of An API Integration In Your Contact Center

Callminer

Contact centers often utilize APIs to create an agent dashboard that combines sales and service information in one central location, introducing gamification initiatives.

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Create a generative AI–powered custom Google Chat application using Amazon Bedrock

AWS Machine Learning

The custom Google Chat app, configured for HTTP integration, sends an HTTP request to an API Gateway endpoint. Before processing the request, a Lambda authorizer function associated with the API Gateway authenticates the incoming message. The following figure illustrates the high-level design of the solution.

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7 Reasons ChatGPT Alone Can’t Deliver the Customer Service You Need

CCNG

Unclear ROI ChatGPT is currently not accessible via API and the cost of a (hypythetical) API call are unclear. However while there is no publicly available data on the cost of ChatGPT, one estimate puts it in the millions of dollars per month.

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Build a multi-tenant generative AI environment for your enterprise on AWS

AWS Machine Learning

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic. API Gateway also provides a WebSocket API. Incoming requests to the gateway go through this point.

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Integrate generative AI capabilities into Microsoft Office using Amazon Bedrock

AWS Machine Learning

Note that these APIs use objects as namespaces, alleviating the need for explicit imports. API Gateway supports multiple mechanisms for controlling and managing access to an API. AWS Lambda handles the REST API integration, processing the requests and invoking the appropriate AWS services.

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CallMiner Product Innovation Series: September 2023

Callminer

release including enhancements to bulk export API capabilities, giving customers even more control over their data. Bruce McMahon, VP of Product Management, shares updates from the 2023.09

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