Customer Contact Central Submitted Articles

OCTOBER 12, 2020

This article looks at how with the right approach, APIs can transform the way companies interact with customers by creating one seamless chain of communication. The COVID pandemic has pressured businesses more than ever to communicate with and serve customers without needing physical interaction.

APIs 246

APIs Customer Experience 246

AWS Machine Learning

AUGUST 2, 2024

adds new APIs to customize GraphStorm pipelines: you now only need 12 lines of code to implement a custom node classification training loop. Based on customer feedback for the experimental APIs we released in GraphStorm 0.2, introduces refactored graph ML pipeline APIs. Specifically, GraphStorm 0.3 In addition, GraphStorm 0.3

APIs 117

APIs Benchmark Construction Enterprise 117

Cisco - Contact Center

JULY 31, 2024

With the introduction of Cisco CDO APIs, we enable Managed Security Service Providers (MSSPs) to unlock unprecedented levels of operational efficiency. Cisco Defense Orchestrator is designed to simplify the management of secure firewalls.

APIs 98

APIs Management 98

Cisco - Contact Center

NOVEMBER 30, 2023

A Dashboard Designed for Developers APIs serve as the bridges that enable different software systems to communicate, facilitating the flow of data and functionality. For developers, APIs are the… Read more on Cisco Blogs

APIs 98

APIs Management 98

AWS Machine Learning

SEPTEMBER 20, 2024

Amazon Bedrock agents use LLMs to break down tasks, interact dynamically with users, run actions through API calls, and augment knowledge using Amazon Bedrock Knowledge Bases. In this post, we demonstrate how to use Amazon Bedrock Agents with a web search API to integrate dynamic web content in your generative AI application.

APIs 105

APIs Chatbots Construction Engineering 105

Cisco - Contact Center

JANUARY 30, 2024

Major data breaches are on the rise, and APIs are increasingly being used to gain access to sensitive data. The reasons for this are twofold: APIs are the first line of defense into an application… Read more on Cisco Blogs

APIs 97

APIs 97

Cisco - Contact Center

DECEMBER 20, 2023

Cisco DevNet presents at API Days Paris 2023 Year after year, this global event for API practitioners gets bigger. This year the event was held in the newly renovated CNIT Forest – a central and easy… Read more on Cisco Blogs

APIs 92

APIs Management 92

Cisco - Contact Center

MARCH 5, 2024

Welcome “Investigate API” into the Cisco Cloud Security API experience Developers and engineers can now leverage the new Umbrella API authentication to create API keys. This includes access to… Read more on Cisco Blogs

APIs 52

APIs Engineering 52

kommunicate

JUNE 22, 2023

Last Updated on June 22, 2023 What is a Chatbot API? A chatbot API is a set of protocols that allow developers to access the functionalities of a chatbot. A chatbot API enables seamless integration into various applications, systems or platforms by standardizing the way you send, receive and extract messages via the chatbot.

APIs 90

APIs Chatbots Customer Support 90

Avoxi

OCTOBER 28, 2022

When to Use Webhooks vs APIs for App Data Sync In the fast data-driven world we live in, it’s critical to provide your teams with a holistic view of cross-departmental data.

APIs 118

APIs CRM Contact Center 118

Cisco - Contact Center

FEBRUARY 20, 2024

This year, like no other, we will see organizations tap into APIs to sidestep the complexity and cost of developing and maintaining their own AI solutions and models. In pursuit of digital… Read more on Cisco Blogs

APIs 97

APIs 97

Cisco - Contact Center

JUNE 26, 2023

Meraki’s API has transformed significantly starting with the adoption of Swagger, now known as OpenAPI v2. The integration of the OpenAPI Specification has been crucial in streamlining our API d… Read more on Cisco Blogs

APIs 94

APIs 94

Cisco - Contact Center

OCTOBER 2, 2023

When our DevNet team found out about sponsoring API Summit by Kong (or as I like to say “The artist formerly known as Kong Summit”) we jumped at the chance. We are proud to have been be a gorilla spo… Read more on Cisco Blogs

APIs 97

APIs 97

Cisco - Contact Center

MAY 12, 2023

In the world of software and tools development, API and automation tools have become essential for customizing and streamlining operational tasks.… Welcome to Cisco SD-WAN Automation Awareness Month! Read more on Cisco Blogs

APIs 98

APIs 98

delighted

APRIL 20, 2021

Today, we’re very excited to announce a long-waited enhancement to Autopilot, the Autopilot API. With these new Autopilot REST API endpoints, you’ll be able to add, update, and remove customers from your survey list automatically – no more manual uploads necessary. every 3, 6, or 12 months). Inspired to start collecting feedback?

APIs 90

APIs Surveys Feedback Customer Experience 90

ConvergeOne

DECEMBER 12, 2023

We believe that enterprise API integrations made available for insurers by insurance startups are disrupting how insurers execute their digital transformations. So, what do you do if you’re a CIO or IT Director tasked with adapting your legacy tools and systems to sync with the latest digital trends?

APIs 108

APIs Enterprise Surveys Technology 108

Nexmo

AUGUST 4, 2020

The Vonage Voice API WebSockets feature recently left Beta status and became generally available. Vonage API Account. To complete this tutorial, you will need a Vonage API account. Once you have an account, you can find your API Key and API Secret at the top of the Vonage API Dashboard.

APIs 125

APIs Accountability 125

Cisco - Contact Center

JUNE 21, 2023

If you’re wondering why an automation tool like the Cisco Catalyst SD-WAN would need more APIs and additional automation, don’t worry — you’re not alone. Why layer on more automation tools to a tool t… Read more on Cisco Blogs

APIs 98

APIs 98

VirtualPBX

FEBRUARY 18, 2021

The underlying platform that runs our Business Phone Plans , called Dash, includes an API that we use internally to pass information from one part of the system to another – such as when you transfer a call. VirtualPBX API: For Pros and Custom Solutions. We offer you our API in case you need it to bring your product to life.

APIs 98

APIs Call flow Enterprise Contact Center 98

Cisco - Contact Center

APRIL 25, 2023

APIs are the linchpins of modern IT. They’re a way for applications to share data and functionality at arm’s length, without merging code. In a cloud-native approach to development, this is important … Read more on Cisco Blogs

APIs 84

APIs 84

kommunicate

NOVEMBER 17, 2021

The post Build Chatbot using Twilio WhatsApp API appeared first on Kommunicate Blog. There are various ways and technologies available for developing a chatbot. Depending on the use case, some chatbot technologies are more appropriate than others. Kommunicate is one such solution, [.].

APIs 98

APIs Chatbots Technology 98

Help Scout

AUGUST 22, 2023

Learn the basics of APIs and get started using Help Scout's API to create, update, and delete conversations in your Help Scout account. Read the full article

APIs 75

APIs Accountability 75

kommunicate

MAY 22, 2022

Meta just announced that the WhatsApp Cloud API and businesses across the world [.]. The post WhatsApp Cloud API : Everything you need to know about it appeared first on Kommunicate Blog.

APIs 98

APIs 98

AWS Machine Learning

JUNE 30, 2022

In this post, we will continue to build on top of the previous solution to demonstrate how to build a private API Gateway via Amazon API Gateway as a proxy interface to generate and access Amazon SageMaker presigned URLs. The user invokes createStudioPresignedUrl API on API Gateway along with a token in the header.

APIs 92

APIs Enterprise Big data Accountability 92

AWS Machine Learning

DECEMBER 7, 2022

The solution uses the Amazon Rekognition APIs DetectFaces for face detection and CompareFaces for face comparison. We think of those APIs as stateless APIs because they don’t depend on an Amazon Rekognition face collection. Then we discuss how to scale the stateless APIs to overcome some Regional limitations.

APIs 80

APIs Enterprise 80

CSM Magazine

DECEMBER 27, 2023

Automated API testing stands as a cornerstone in the modern software development cycle, ensuring that applications perform consistently and accurately across diverse systems and technologies. Continuous learning and adaptation are essential, as the landscape of API technology is ever-evolving.

APIs 52

APIs Benchmark Best practices Technology 52

Concentrix

OCTOBER 7, 2022

Enable plug-and-play API integration for your voice of the customer program to orchestrate better experiences. The post API Integration with ConcentrixCX Customer Feedback Software appeared first on Concentrix.

APIs 62

APIs Feedback 62

Concentrix

APRIL 11, 2023

Discover the reasons, broken out by job title, why executives should care about APIs.

APIs 62

APIs 62

Genroe

AUGUST 20, 2024

Discover why API integration between SaaS platforms can be challenging despite claims of easy connectivity. Learn about webhooks and data pumps The post When APIs Don’t Talk: The Digital Standoff for Non-Technical Users appeared first on Genroe | Customer Experience | Net Promoter Score.

APIs 40

APIs SaaS Customer Experience 40

Babelforce

OCTOBER 20, 2021

An API is an application programming interface. You can think of an API as a sort of universal translator. Different software applications have their own ways of “talking” and the API makes sure that they can “talk” to each other. APIs in action: a practical example. How APIs improves customer experience.

APIs 52

APIs Airlines Contact Center Upselling 52

Zappix

NOVEMBER 21, 2022

An application programming interface (API) is a way for two or more computer programs to communicate with each other. The API is not intended to be used directly by a person (the end user). It is a type of software interface, offering a service to other pieces of software.

APIs 52

APIs Personalization 52

AWS Machine Learning

FEBRUARY 1, 2023

Amazon Rekognition has two sets of APIs that help you moderate images or videos to keep digital communities safe and engaged. Some customers have asked if they could use this approach to moderate videos by sampling image frames and sending them to the Amazon Rekognition image moderation API.

APIs 77

APIs Scripts Metrics Surveys 77

AWS Machine Learning

NOVEMBER 29, 2023

With this launch, you can programmatically run notebooks as jobs using APIs provided by Amazon SageMaker Pipelines , the ML workflow orchestration feature of Amazon SageMaker. Furthermore, you can create a multi-step ML workflow with multiple dependent notebooks using these APIs.

APIs 107

APIs Management Engineering Big data 107

AWS Machine Learning

APRIL 9, 2024

In this post, we discuss two new features of Knowledge Bases for Amazon Bedrock specific to the RetrieveAndGenerate API: configuring the maximum number of results and creating custom prompts with a knowledge base prompt template. The following are the results for different values of ‘ numberOfResults ’ parameters.

APIs 135

APIs Engineering Healthcare Education 135

AWS Machine Learning

APRIL 11, 2023

In the post Secure Amazon SageMaker Studio presigned URLs Part 2: Private API with JWT authentication , we demonstrated how to build a private API to generate Amazon SageMaker Studio presigned URLs that are only accessible by an authenticated end-user within the corporate network from a single account.

APIs 81

APIs Accountability Scripts Enterprise 81

Nexmo

JULY 28, 2017

Nexmo is pleased to announce immediate support of early media in our programmable Voice API. This has been one of our most requested features, and it is now fully supported for all use cases that use our Voice API. The post Announcing Early Media Support in the Nexmo Voice API appeared first on Nexmo. What Is Early Media?

APIs 133

APIs 133

Avoxi

AUGUST 30, 2021

3 Advantages of Voice API for Wholesale Voice Partners It's an exciting time to be in business voice! Voice API is a great example. VoIP resellers and wholesale voice partners are using simple APIs to… The post 3 Benefits VoIP Resellers Love About Voice API appeared first on AVOXI.

APIs 62

APIs voip Enterprise Contact Center 62