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We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Check back here for new definitions as we update the page.). Application Programming Interface (API). An API is an application programming interface. Technology.
While there is no single, all-encompassing definition of customer engagement, it can be thought of as a customer’s feeling for a brand. Web Call Back: The best feature to deal with high-volume phone calls The customer can schedule a callback through the Web Call Back feature. How critical is customer engagement?
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