APIs, Automatic Callback and Scripts - Customer Contact Central

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APIs

Automatic Callback

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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

NOVEMBER 30, 2022

Application Programming Interface (API). An API is an application programming interface. Automatic callback. Automatic callback (AKA virtual queuing) allows customers to request a return call if the contact center’s current line is busy or if no agent is available. Call center script. Technology.

Contact Center

Contact Center Interactive Voice Response Call Center Automatic Callback

What is Computer Telephony Integration CTI for Contact Centers?

NobelBiz

APRIL 21, 2022

Call origin: Automatic callback and directory sharing are additional features of the CTI system. First and foremost, the call center architecture computer telephony integration CTI is composed of: The Private Automatic Branch Exchange (PABX) is a private telephone switch. How does computer telephony integration work?

Contact Center

Contact Center Interactive Voice Response CRM Call Center

Contact Center Terminology – Abbreviations & Key Terms Explained!

What is Computer Telephony Integration CTI for Contact Centers?

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