APIs Average Handle Time Outbound sales 
Fonolo
MARCH 13, 2018
The big question we talked about in those posts was whether Flex would be a “formal” cloud call center offering, with per-agent / per-month pricing or some kind of upgrade to its existing call center related APIs. RingDNA, Velocify, SalesLoft and CallRail all focus on streamlining outbound sales calls. Average Handle Time.
Babelforce
AUGUST 20, 2020
Key metrics for outbound call centers. Outbound call centers usually have some metrics in common with inbound call centers, as well as some which are unique to outbound calling. Average Handling Time (AHT). The average duration of a customer interaction. Then you need to know about APIs.
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