APIs Average Handle Time Schedule adherence 
Noble Systems
JUNE 27, 2019
In addition to automating scheduling using factors such as work rules, availability and SLAs, WFM can send reminder messages about shifts, breaks, training and meetings to agents to improve schedule adherence. Robust APIs for integration.
Babelforce
NOVEMBER 30, 2022
Average speed of Answer is a call center KPI which indicates the average amount of time a caller must wait to reach an agent after they’ve entered a queue. This does not include time spent navigating an IVR system. Average Handling Time (AHT). Schedule adherence. Technology.
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