Solvvy

AUGUST 21, 2020

The support experience that your customers have when interacting with your business has a direct link to your company’s future revenue – in fact a study from Dimensional Research found that 62% of B2B and 42% of B2C customers purchased more after a positive support interaction.

Chatbots 62

Chatbots Customer Support Self service B2C 62

Eptica

JULY 22, 2016

million tweets are sent every month to B2C companies. Use a system that has open APIs which mean it can communicate with other business systems, such as CRM. No wonder that nearly half of US consumers use social media for customer service , and Twitter’s own analysis shows that tweets to major brands have increased 2.5

Multichannel 50

Multichannel Customer Service B2C CRM 50

iCiDIGITAL

NOVEMBER 12, 2018

comes with exciting new functions and features—most of which will benefit B2C merchants. The four features we are looking forward to the most are Progressive Web Apps, GraphQL, Async API, and Two-Factor Authentication. Apollo for efficient API interactions. Gone are the “old school ways” of REST API, as Albin describes it.

APIs 40

APIs B2C Engineering CRM 40

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. When you sell on the internet, whether you have a B2B or B2C business, you may compete with thousands of companies from around the world, which makes it essential to search for ways to distinguish yourself.

Chatbots 75

Chatbots B2C Self service B2B 75

RichCall

SEPTEMBER 13, 2017

The promise of Omni-channel today is similar to that of Customer Relationship Management (CRM) platforms a quarter of a century ago; by centralizing knowledge and customer information, it enables agents in our Contact Center to deliver more satisfying customer experiences, resolve issues more quickly and efficiently and generate more revenue.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Additionally, managers also utilize the CRM software to help them standardize and automate these interactions. The need for customer success management is fairly new and fast becoming pertinent. out of 5.

Management 52

Management CRM Customer retention Self service 52

JivoChat

JUNE 20, 2021

CRM & Customer Service. Seamless integrations via API, webhooks, & mobile SDK. Technology solutions that typically work for B2C e-commerce stores are often not compatible with the complex needs of B2B companies. There are nearly 1,000 apps to choose from that build on the solid foundation of BigCommerce.

Sales 52

Sales Accountability Advertising B2B 52

JivoChat

JULY 5, 2021

Work with B2B and B2C Customers: Magento lets you manage both enterprise quotes and customer orders through the same platform. Open API Works With Other Channels: Connect Ordoro to other e-commerce platforms and take advantage of this omnichannel solution. JivoChat app: Yes. Key Features. Customized enterprise plans are available, too.

Advertising 52

Advertising Analytics Sales Enterprise 52

AWS Machine Learning

NOVEMBER 22, 2022

We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API. Retail or B2C companies selling various products or services. The Amazon Comprehend sentiment API identifies the overall sentiment for a text document.

APIs 97

APIs CRM Feedback B2C 97

Amity

JULY 12, 2018

Remember, B2B purchases are not nearly as simple as B2C. In order to build this profile, Amity must connect with systems such CRM, email, support, billing and your application. Another issue John mentions is API access. “Not every system allows third party integration—what's called API access,” he says.

APIs 60

APIs CRM Engineering B2B 60