Cincom

FEBRUARY 14, 2025

Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. 3️ Use APIs and Middleware for Seamless System Interoperability Deploy APIs or middleware platforms to facilitate real-time data exchange between CPQ, CRM, and ERP.

Best practices 40

Best practices Sales CRM Finance 40

Interaction Metrics

APRIL 17, 2025

It supports SMS/MMS and offline collection, with exportable reports (XLS, CSV, PDF) and HRIS integration via API. Where It Falls Short: Less useful for B2C, limited pricing transparency and integrations. It integrates with HRIS systems using a REST API, allowing teams to sync survey data with existing HR tools.

Surveys 48

Surveys Enterprise B2B Analytics 48

Cincom

MARCH 20, 2025

4- Lack of Real-Time Inventory and Pricing Data B2B buyers expect the same level of responsiveness as in B2C transactions, yet many companies struggle with outdated inventory and pricing systems. Do you want to reduce quote turnaround time, improve pricing accuracy, or enhance self-service capabilities?

B2B 40

B2B Sales CRM Finance 40

Solvvy

AUGUST 21, 2020

The real difference, however, comes from encouraging customers to self-service with a conversational, next-gen customer support chatbot – far and away the best and most cost-effective way to resolve issues quickly and accurately without bogging down your support team. . Next-gen chatbots are a great investment.

Chatbots 62

Chatbots Customer Support Self service B2C 62

The Northridge Group

MAY 2, 2023

It can also be easily integrated via APIs with popular apps such as Slack, Instacart, Snapchat, or Facebook Messenger for easy access across multiple platforms. COMPARISON OF TECHNOLOGIES Q: What types of customer interactions: B2B or B2C, will ChatGPT provide the most benefits or conversely the least and why?

Contact Center 67

Contact Center B2C Chatbots B2B 67

Aspect

JULY 26, 2017

One use case for this technology is in B2C communication, specifically in customer service and brand engagement over platforms such as Amazon Echo and Google Home, as well as Facebook Messenger, SMS, or kik.

Chatbots 90

Chatbots B2C APIs Technology 90

Pointillist

SEPTEMBER 10, 2020

Real-Time Interaction Management Real-time interaction management (RTIM) is usually defined by B2C marketers as a capability that helps brands deliver more contextually relevant experiences. According to Forrester , “RTIM aligns outbound marketing campaigns with inbound, customer-initiated interactions to ensure relevance.”

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128