Talkdesk

OCTOBER 12, 2020

During this pandemic, clients are struggling to reach their banks when they need them the most, driving an almost 75% increase in call center volume. Many banks responded to urgent needs at the peak of the pandemic and are now in recovery mode. So how can these institutions avoid leaving customers on hold?

Banking 83

Banking Interactive Voice Response Self service CRM 83

Talkdesk

OCTOBER 1, 2020

Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. Impact on small businesses. Embrace the cloud.

Banking 74

Banking APIs Contact Center Best practices 74

AWS Machine Learning

FEBRUARY 21, 2025

Similar to how a customer service team maintains a bank of carefully crafted answers to frequently asked questions (FAQs), our solution first checks if a users question matches curated and verified responses before letting the LLM generate a new answer. User submits a question When is re:Invent happening this year?,

Engineering 111

Engineering APIs Analytics Enterprise 111

AWS Machine Learning

DECEMBER 29, 2022

The Analyze Lending feature in Amazon Textract is a managed API that helps you automate mortgage document processing to drive business efficiency, reduce costs, and scale quickly. The Signatures feature is available as part of the AnalyzeDocument API. AnalyzeExpense API adds new fields and OCR output.

APIs 106

APIs Banking Real estate Healthcare 106

AWS Machine Learning

OCTOBER 8, 2024

Onboarding new customers in the banking industry is a crucial step in the customer journey, involving a series of activities designed to fulfill know your customer (KYC) requirements, conduct necessary verifications, and introduce them to the bank’s products or services. Using Anthropic’s Claude 3.5

APIs 106

APIs Banking Accountability Engineering 106

AWS Machine Learning

MARCH 10, 2023

The source of the data could be a system that generates these transactions—for example, ecommerce or banking. Call the Amazon Fraud Detector API using the GetEventPrediction action. The API returns one of the following results: approve, block, or investigate. The API returns one of three results: approve, block or investigate.

APIs 128

APIs Banking Accountability Analytics 128

AWS Machine Learning

MARCH 29, 2024

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. For example, the following figure shows screenshots of a chatbot transitioning a customer to a live agent chat (courtesy of WaFd Bank).

Cloud contact 112

Cloud contact Contact Center Chatbots APIs 112

CSM Magazine

JULY 13, 2022

When it comes to money, it’s responsible to make informed choices regarding who you do business with, especially in banking. Consumers deserve a bank that offers competitive rates, innovative financial products, and quality services. Unfortunately, the relationship between banks and consumers varies. Fee-Free Banking.

Banking 59

Banking Customer Service APIs Finance 59

AWS Machine Learning

NOVEMBER 6, 2023

You can use the adapter for inference by passing the adapter identifier as an additional parameter to the Analyze Document Queries API request. Adapters can be created via the console or programmatically via the API. What is the bank name/drawee name? What is the bank routing number? MICR line format). What is the date?

APIs 121

APIs Best practices Banking Accountability 121

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The ExamGenFn Lambda function saves the output file to the same S3 bucket under the prefix Questions-bank. The container image sends the REST API request to Amazon API Gateway (using the GET method).

Education 130

Education APIs Engineering Banking 130

CSM Magazine

MAY 26, 2024

How Baas Enables Fintech Innovation Banking has gone beyond traditional offline buildings and has become a part of our everyday online routine. These changes are seen not only in large cities – even in remote areas people now have access to banking and financial services. Flexibility BaaS enables a modular approach to banking services.

Banking 52

Banking APIs Accountability Technology 52

Revation Systems

NOVEMBER 28, 2017

While many customers are still most comfortable banking at their local brick-and-mortar branch location, we’d like to think it’s because they enjoy seeing their favorite teller and not because they’re afraid to try online banking. On the other hand, banking virtualization allows for a much more streamlined on-the-go process.

Banking 48

Banking APIs Education Best practices 48

Tenfold - Contact Center Blog

JUNE 22, 2018

They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. A 2017 report by Accenture indicated that 71% of financial services consumers are open to using “entirely computer-generated support for banking services.”

Finance 64

Finance Banking Technology Chatbots 64

Talkdesk

OCTOBER 14, 2020

Similarly to 40 years ago , major banks, finance companies and collection agencies are muscling up call centers to respond to the arrears crisis for credit cards, auto loans, student loans and other forms of debt. Now is the time for banks to transition to a more flexible platform offered by cloud solutions.

Banking 105

Banking Finance APIs Healthcare 105

Cisco - Contact Center

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Banking 133

Banking Enterprise Contact Center APIs 133

AWS Machine Learning

APRIL 11, 2024

As new document templates and types emerge in business workflows, you can simply invoke the Amazon Bedrock API to dynamically vectorize them and append to their IDP systems to rapidly enhance document classification capabilities. The Lambda function translates the image to an embedding by calling the Amazon Bedrock API.

APIs 120

APIs Banking Enterprise Engineering 120

CSM Magazine

MAY 1, 2020

Let’s take a banking example. A bank sends out information on loan restructuring. She doesn’t have time to learn banking jargon. The letter references lots of jargon (APR, APY) and seems legalistic. Imagine now that the bank had sent the same letter in plain English with no banking jargon.

Banking 104

Banking APIs Government Technology 104

AWS Machine Learning

FEBRUARY 19, 2025

AWS FSI customers, including NASDAQ, State Bank of India, and Bridgewater, have used FMs to reimagine their business operations and deliver improved outcomes. An ApplyGuardrail API call is made with the question and an FM response to the associated Amazon Bedrock guardrail. To learn more, visit Amazon Bedrock Guardrails.

APIs 75

APIs Banking Engineering Transportation 75

AWS Machine Learning

JUNE 26, 2024

The function invokes the Amazon Textract API and performs a fuzzy match using the document schema mappings stored in Amazon DynamoDB. An event on message receipt invokes a Lambda function that in turn invokes the Amazon Textract StartDocumentAnalysis API for information extraction.

Marketing 105

Marketing APIs Banking Entertainment 105

AWS Machine Learning

AUGUST 15, 2024

After authentication, Amazon API Gateway and Amazon S3 deliver the contents of the Content Designer UI. The admin configures questions and answers in the Content Designer and the UI sends requests to API Gateway to save the questions and answers. Amazon Lex forwards requests to the Bot Fulfillment Lambda function.

Chatbots 122

Chatbots Banking APIs Enterprise 122

AWS Machine Learning

AUGUST 26, 2022

A mortgage application packet may contain several types of forms and documents, such as URLA-1003, 1099-INT/DIV/RR/MISC, W2, paystubs, bank statements, credit card statements, and more. For structured and semi-structured documents containing forms and tables, we use the Amazon Textract AnalyzeDocument API.

APIs 101

APIs Banking Accountability industry standards 101

AWS Machine Learning

JULY 3, 2024

Solution overview Knowledge Bases for Amazon Bedrock allows you to configure your RAG applications to query your knowledge base using the RetrieveAndGenerate API , generating responses from the retrieved information. The following diagram illustrates an example workflow.

APIs 124

APIs Banking Metrics Management 124

AWS Machine Learning

JULY 10, 2024

You can use the Prompt Management and Flows features graphically on the Amazon Bedrock console or Amazon Bedrock Studio, or programmatically through the Amazon Bedrock SDK APIs. Alternatively, you can use the CreateFlow API for a programmatic creation of flows that help you automate processes and development pipelines.

Management 121

Management APIs Chatbots Best practices 121

AWS Machine Learning

NOVEMBER 1, 2023

This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. After the files are available in text format, Logikcull passes the input text along with the language model, which is English, through Amazon Comprehend by making the ContainsPiiEntities API call.

APIs 107

APIs Government Engineering Telecommunications 107

AWS Machine Learning

NOVEMBER 26, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API. We use the following prompt with Anthropic’s Claude 3 Sonnet to classify the image.:

Real estate 97

Real estate Engineering APIs Government 97

AWS Machine Learning

MAY 24, 2023

The following video highlights the dialogue-guided IDP system by processing an article authored by the Federal Reserve Board of Governors , discussing the collapse of Silicon Valley Bank in March 2023. A key advantage of local LLM deployment lies in its ability to enhance data security without submitting data outside to third-party APIs.

Banking 85

Banking APIs Engineering Accountability 85

Natalie Petouhof

APRIL 7, 2016

They are starting something new again by becoming one of the first banks to open their platform to external developers and partners. Foundational things like: APIs that matter, are easy to integrate and are standards-based. It isn’t just about APIs, SDKs or toolkits. They are launching Capital One DevExchange.

APIs 40

APIs Finance Banking Engineering 40

Ameyo

JUNE 9, 2020

Well, the cherry on top is that now WhatsApp … How Banks and Financial Sector can Benefit from WhatsApp Business Read More » The post How Banks and Financial Sector can Benefit from WhatsApp Business appeared first on Ameyo.

Banking 52

Banking APIs Customer Service 52

Ameyo

JUNE 9, 2020

Well, the cherry on top is that now WhatsApp … How Banks and Financial Sector can Benefit from WhatsApp Business Read More » The post How Banks and Financial Sector can Benefit from WhatsApp Business appeared first on Ameyo.

Banking 52

Banking APIs Customer Service 52

AWS Machine Learning

JUNE 8, 2022

Amazon API Gateway. The Uneeq digital human interfaces with a simple REST API, configured with Lambda proxy integration that in turn interacts with a deployed Amazon Lex bot. Deploy the integration, which is a simple API Gateway REST API and Lambda function using AWS Serverless Application Model (AWS SAM). AWS Lambda.

APIs 95

APIs Telecommunications Chatbots Accountability 95

AWS Machine Learning

FEBRUARY 9, 2023

In this post, we discuss the benefits of the AnalyzeDocument Signatures feature and how the AnalyzeDocument Signatures API helps detect signatures in documents. How AnalyzeDocument Signatures detects signatures in documents The AnalyzeDocument API has four feature types: Forms, Tables, Queries, and Signatures.

APIs 94

APIs Best practices Banking Enterprise 94

Natalie Petouhof

APRIL 18, 2016

Tweet Capgemini and Efma today released the 2016 World Retail Banking Report (WRBR). The information in this report will help banks to: Assess current levels of customer experience. Retail banks have been eyeing the steady advance of fintech competitors for some time now. Determine the impact of improved customer experience.

Banking 40

Banking Customer Experience APIs Surveys 40

AWS Machine Learning

OCTOBER 6, 2022

The solution automatically extracts data and classifies documents (for example, driver’s license, paystub, W2 form, or bank statement), providing the required fields for the consumer verifications used to determine if the lender will grant the loan. Main advantages.

APIs 83

APIs Banking SaaS Engineering 83

Pointillist

FEBRUARY 19, 2018

Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs. This eliminates the agent-based sorting that frustrates bank customers around the world. Business Context.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

AWS Machine Learning

NOVEMBER 8, 2022

Amazon Rekognition provides pre-trained facial recognition and analysis capabilities for identity verification to your online applications, such as banking, benefits, ecommerce, and much more. The Amazon Rekognition CompareFaces API. For this, we use the Amazon Rekognition CompareFaces API. The default value is NONE.

APIs 85

APIs Healthcare Banking Accountability 85

AWS Machine Learning

OCTOBER 4, 2022

As indicated in the diagram, the S3 raw bucket contains non-redacted data, and the S3 redacted bucket contains redacted data after using the Amazon Comprehend DetectPiiEntities API within a Lambda function. Total cost for identifying log records with PII using ContainsPiiEntities API = $0.1 Costs involved. 50,000 units x $0.000002].

APIs 97

APIs Banking Analytics Accountability 97

AWS Machine Learning

DECEMBER 14, 2023

Amazon Comprehend is a natural-language processing (NLP) service that provides pre-trained and custom APIs to derive insights from textual data. For the demo, we use simulated bank statements like the following example. To train a custom model, you first prepare training data by manually annotating entities in documents.

Banking 110

Banking Construction APIs outsourcing 110