Talkdesk

OCTOBER 12, 2020

During this pandemic, clients are struggling to reach their banks when they need them the most, driving an almost 75% increase in call center volume. Many banks responded to urgent needs at the peak of the pandemic and are now in recovery mode. So how can these institutions avoid leaving customers on hold?

Banking 83

Banking Interactive Voice Response Self service CRM 83

AWS Machine Learning

DECEMBER 2, 2024

You can retrieve the number of copies of an inference component at any time by making the DescribeInferenceComponent API call and checking the CurrentCopyCount. ApplicationAutoScaling may be in-progress (if configured) or try to increase the capacity by invoking UpdateInferenceComponentRuntimeConfig API. import json scheduler = boto3.client('scheduler')

APIs 88

APIs Best practices Metrics Engineering 88

Talkdesk

OCTOBER 1, 2020

Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. Impact on small businesses. Embrace the cloud.

Banking 74

Banking APIs Contact Center Best practices 74

AWS Machine Learning

FEBRUARY 21, 2025

Similar to how a customer service team maintains a bank of carefully crafted answers to frequently asked questions (FAQs), our solution first checks if a users question matches curated and verified responses before letting the LLM generate a new answer. User submits a question When is re:Invent happening this year?,

Engineering 104

Engineering APIs Analytics Enterprise 104

CSM Magazine

JULY 13, 2022

When it comes to money, it’s responsible to make informed choices regarding who you do business with, especially in banking. Consumers deserve a bank that offers competitive rates, innovative financial products, and quality services. Unfortunately, the relationship between banks and consumers varies. Fee-Free Banking.

Banking 59

Banking Customer Service APIs Finance 59

AWS Machine Learning

DECEMBER 29, 2022

The Analyze Lending feature in Amazon Textract is a managed API that helps you automate mortgage document processing to drive business efficiency, reduce costs, and scale quickly. The Signatures feature is available as part of the AnalyzeDocument API. AnalyzeExpense API adds new fields and OCR output.

APIs 100

APIs Banking Real estate Healthcare 100

AWS Machine Learning

MARCH 10, 2023

The source of the data could be a system that generates these transactions—for example, ecommerce or banking. Call the Amazon Fraud Detector API using the GetEventPrediction action. The API returns one of the following results: approve, block, or investigate. The API returns one of three results: approve, block or investigate.

APIs 122

APIs Banking Accountability Analytics 122

AWS Machine Learning

OCTOBER 8, 2024

Onboarding new customers in the banking industry is a crucial step in the customer journey, involving a series of activities designed to fulfill know your customer (KYC) requirements, conduct necessary verifications, and introduce them to the bank’s products or services. Using Anthropic’s Claude 3.5

Banking 99

Banking APIs Accountability Engineering 99

AWS Machine Learning

MARCH 29, 2024

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. For example, the following figure shows screenshots of a chatbot transitioning a customer to a live agent chat (courtesy of WaFd Bank).

Cloud contact 105

Cloud contact Contact Center Chatbots APIs 105

CSM Magazine

MAY 26, 2024

How Baas Enables Fintech Innovation Banking has gone beyond traditional offline buildings and has become a part of our everyday online routine. These changes are seen not only in large cities – even in remote areas people now have access to banking and financial services. Flexibility BaaS enables a modular approach to banking services.

Banking 52

Banking APIs Accountability Technology 52

AWS Machine Learning

NOVEMBER 6, 2023

You can use the adapter for inference by passing the adapter identifier as an additional parameter to the Analyze Document Queries API request. Adapters can be created via the console or programmatically via the API. What is the bank name/drawee name? What is the bank routing number? MICR line format). What is the date?

APIs 115

APIs Best practices Banking Accountability 115

Revation Systems

NOVEMBER 28, 2017

While many customers are still most comfortable banking at their local brick-and-mortar branch location, we’d like to think it’s because they enjoy seeing their favorite teller and not because they’re afraid to try online banking. On the other hand, banking virtualization allows for a much more streamlined on-the-go process.

Banking 48

Banking APIs Education Best practices 48

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The ExamGenFn Lambda function saves the output file to the same S3 bucket under the prefix Questions-bank. The container image sends the REST API request to Amazon API Gateway (using the GET method).

Education 125

Education APIs Engineering Banking 125

Tenfold - Contact Center Blog

JUNE 22, 2018

They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. A 2017 report by Accenture indicated that 71% of financial services consumers are open to using “entirely computer-generated support for banking services.”

Finance 64

Finance Banking Technology Chatbots 64

Talkdesk

OCTOBER 14, 2020

Similarly to 40 years ago , major banks, finance companies and collection agencies are muscling up call centers to respond to the arrears crisis for credit cards, auto loans, student loans and other forms of debt. Now is the time for banks to transition to a more flexible platform offered by cloud solutions.

Banking 105

Banking Finance APIs contact center solutions 105

Cisco - Contact Center

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Banking 133

Banking Enterprise Contact Center APIs 133

CSM Magazine

MAY 1, 2020

Let’s take a banking example. A bank sends out information on loan restructuring. She doesn’t have time to learn banking jargon. The letter references lots of jargon (APR, APY) and seems legalistic. Imagine now that the bank had sent the same letter in plain English with no banking jargon.

Banking 104

Banking APIs Government Technology 104

AWS Machine Learning

FEBRUARY 19, 2025

AWS FSI customers, including NASDAQ, State Bank of India, and Bridgewater, have used FMs to reimagine their business operations and deliver improved outcomes. An ApplyGuardrail API call is made with the question and an FM response to the associated Amazon Bedrock guardrail. To learn more, visit Amazon Bedrock Guardrails.

APIs 73

APIs Banking Engineering Transportation 73

AWS Machine Learning

AUGUST 15, 2024

After authentication, Amazon API Gateway and Amazon S3 deliver the contents of the Content Designer UI. The admin configures questions and answers in the Content Designer and the UI sends requests to API Gateway to save the questions and answers. Amazon Lex forwards requests to the Bot Fulfillment Lambda function.

Chatbots 116

Chatbots Banking APIs Enterprise 116

AWS Machine Learning

JULY 3, 2024

Solution overview Knowledge Bases for Amazon Bedrock allows you to configure your RAG applications to query your knowledge base using the RetrieveAndGenerate API , generating responses from the retrieved information. The following diagram illustrates an example workflow.

APIs 118

APIs Banking Metrics Management 118

AWS Machine Learning

AUGUST 26, 2022

A mortgage application packet may contain several types of forms and documents, such as URLA-1003, 1099-INT/DIV/RR/MISC, W2, paystubs, bank statements, credit card statements, and more. For structured and semi-structured documents containing forms and tables, we use the Amazon Textract AnalyzeDocument API.

APIs 96

APIs Banking Accountability industry standards 96

AWS Machine Learning

JULY 18, 2024

About Lili Lili is a financial platform designed specifically for businesses, offering a combination of advanced business banking with built-in accounting and tax preparation software. The ingestion workflow transforms these curated questions into vector embeddings using Amazon Titan Text Embeddings model API.

Chatbots 121

Chatbots APIs Accountability Finance 121

AWS Machine Learning

APRIL 11, 2024

As new document templates and types emerge in business workflows, you can simply invoke the Amazon Bedrock API to dynamically vectorize them and append to their IDP systems to rapidly enhance document classification capabilities. The Lambda function translates the image to an embedding by calling the Amazon Bedrock API.

APIs 114

APIs Banking Enterprise Engineering 114

AWS Machine Learning

JULY 10, 2024

You can use the Prompt Management and Flows features graphically on the Amazon Bedrock console or Amazon Bedrock Studio, or programmatically through the Amazon Bedrock SDK APIs. Alternatively, you can use the CreateFlow API for a programmatic creation of flows that help you automate processes and development pipelines.

Management 114

Management APIs Chatbots Best practices 114

AWS Machine Learning

NOVEMBER 1, 2023

This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. After the files are available in text format, Logikcull passes the input text along with the language model, which is English, through Amazon Comprehend by making the ContainsPiiEntities API call.

APIs 100

APIs Government Engineering Telecommunications 100

Natalie Petouhof

APRIL 7, 2016

They are starting something new again by becoming one of the first banks to open their platform to external developers and partners. Foundational things like: APIs that matter, are easy to integrate and are standards-based. It isn’t just about APIs, SDKs or toolkits. They are launching Capital One DevExchange.

APIs 40

APIs Finance Banking Engineering 40

Ameyo

JUNE 9, 2020

Well, the cherry on top is that now WhatsApp … How Banks and Financial Sector can Benefit from WhatsApp Business Read More » The post How Banks and Financial Sector can Benefit from WhatsApp Business appeared first on Ameyo.

Banking 52

Banking APIs Customer Service 52

Ameyo

JUNE 9, 2020

Well, the cherry on top is that now WhatsApp … How Banks and Financial Sector can Benefit from WhatsApp Business Read More » The post How Banks and Financial Sector can Benefit from WhatsApp Business appeared first on Ameyo.

Banking 52

Banking APIs Customer Service 52

Natalie Petouhof

APRIL 18, 2016

Tweet Capgemini and Efma today released the 2016 World Retail Banking Report (WRBR). The information in this report will help banks to: Assess current levels of customer experience. Retail banks have been eyeing the steady advance of fintech competitors for some time now. Determine the impact of improved customer experience.

Banking 40

Banking Customer Experience APIs Surveys 40

Pointillist

FEBRUARY 19, 2018

Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs. This eliminates the agent-based sorting that frustrates bank customers around the world. Business Context.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

AWS Machine Learning

NOVEMBER 26, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API. We use the following prompt with Anthropic’s Claude 3 Sonnet to classify the image.:

Real estate 91

Real estate Engineering APIs Advertising 91

AWS Machine Learning

MAY 24, 2023

The following video highlights the dialogue-guided IDP system by processing an article authored by the Federal Reserve Board of Governors , discussing the collapse of Silicon Valley Bank in March 2023. A key advantage of local LLM deployment lies in its ability to enhance data security without submitting data outside to third-party APIs.

Banking 79

Banking APIs Engineering Accountability 79

AWS Machine Learning

JUNE 8, 2022

Amazon API Gateway. The Uneeq digital human interfaces with a simple REST API, configured with Lambda proxy integration that in turn interacts with a deployed Amazon Lex bot. Deploy the integration, which is a simple API Gateway REST API and Lambda function using AWS Serverless Application Model (AWS SAM). AWS Lambda.

APIs 90

APIs Telecommunications Chatbots Accountability 90

AWS Machine Learning

FEBRUARY 9, 2023

In this post, we discuss the benefits of the AnalyzeDocument Signatures feature and how the AnalyzeDocument Signatures API helps detect signatures in documents. How AnalyzeDocument Signatures detects signatures in documents The AnalyzeDocument API has four feature types: Forms, Tables, Queries, and Signatures.

APIs 88

APIs Best practices Banking Enterprise 88

Inbenta

AUGUST 10, 2021

Imagine a bank that is offering clients the possibility to open a new bank account from the comfort of their homes through a chatbot interface. As much as the chatbot is able to provide a simple answer like “ Yes, I’ll be happy to do that for you ”, it probably won’t be able to actually open an account on the bank’s system on its own.

Chatbots 93

Chatbots Banking Accountability APIs 93

AWS Machine Learning

OCTOBER 6, 2022

The solution automatically extracts data and classifies documents (for example, driver’s license, paystub, W2 form, or bank statement), providing the required fields for the consumer verifications used to determine if the lender will grant the loan. Main advantages.

APIs 77

APIs Banking SaaS Engineering 77

SmartAction

FEBRUARY 20, 2024

As we venture further into the digital age, Artificial Intelligence (AI) and voice automation are becoming key players in enhancing customer experiences and streamlining banking operations. Let’s explore the pivotal role of automation in financial services, focusing on its impact on customer service and the future of banking.

Banking 76

Banking Self service Virtual Agent APIs 76