APIs Banking CRM 
AWS Machine Learning
MARCH 14, 2025
Traditional automation approaches require custom API integrations for each application, creating significant development overhead. Add the Amazon Bedrock Agents supported computer use action groups to your agent using CreateAgentActionGroup API. Finally, the CRM agent was used to get additional information on the customer.
Talkdesk
OCTOBER 12, 2020
During this pandemic, clients are struggling to reach their banks when they need them the most, driving an almost 75% increase in call center volume. Many banks responded to urgent needs at the peak of the pandemic and are now in recovery mode. So how can these institutions avoid leaving customers on hold?
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Talkdesk
OCTOBER 14, 2020
Similarly to 40 years ago , major banks, finance companies and collection agencies are muscling up call centers to respond to the arrears crisis for credit cards, auto loans, student loans and other forms of debt. Now is the time for banks to transition to a more flexible platform offered by cloud solutions.
Tenfold - Contact Center Blog
JUNE 22, 2018
They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. A 2017 report by Accenture indicated that 71% of financial services consumers are open to using “entirely computer-generated support for banking services.”
Lumoa
FEBRUARY 15, 2021
For example, you probably have integrated your CRM with your helpdesk already to get a better view of your customers so you can be even more efficient when solving their issues. Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data. What is an Integration?
Inbenta
AUGUST 10, 2021
These bots are able to perform actions having an impact on other platforms, like CRMs, ERPs, etc. Imagine a bank that is offering clients the possibility to open a new bank account from the comfort of their homes through a chatbot interface. A good example of that is the French bank BNP Paribas.
AWS Machine Learning
NOVEMBER 6, 2023
Amazon Transcribe is a feature-rich speech-to-text API with state-of-the-art speech recognition models that are fully managed and continuously trained. You can optionally provide a Lambda function ARN that will be run after the summary is generated to integrate with third-party CRM systems.
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