APIs Banking Interactive Voice Response 
Talkdesk
OCTOBER 12, 2020
During this pandemic, clients are struggling to reach their banks when they need them the most, driving an almost 75% increase in call center volume. Many banks responded to urgent needs at the peak of the pandemic and are now in recovery mode. So how can these institutions avoid leaving customers on hold?
Pointillist
SEPTEMBER 10, 2020
After getting lost in the interactive voice response (IVR) system, they go back to the website and try the chat feature. Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers.
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AWS Machine Learning
SEPTEMBER 29, 2022
Voice bots, or conversational interactive voice response systems (IVR), use natural language processing (NLP) to understand customers’ questions and provide relevant answers. Businesses can automate responses to frequently asked transactional questions by deploying bots that are available 24/7.
CSM Magazine
OCTOBER 10, 2023
As a Visa Direct Preferred Partner, Encoded is able to offer instant peer-to-peer payments via its Gateway Services API, as a well as being able to leverage the expertise and insight of the Visa Direct team to provide an exemplary money movement solution to customers.
CSM Magazine
MARCH 3, 2022
There is a risk that if an e-commerce transaction doesn’t meet the SCA requirements, it could be declined by the card issuer/bank. enrolment check API and reacting to the outcome before each authentication is something most merchants don’t want to deal with. What are the costs of implementing SCA? Implementing a 3DS2 (3D Secure 2.0)
pindrop
SEPTEMBER 26, 2021
It can be completed almost instantly once a call reaches the IVR. VeriCall® Technology, delivered through an API, can receive call metadata and produce a score in under 60 milliseconds. Menu choices: Expand the list of IVR options that are accessible to the caller. What is ANI Matching?
CSM Magazine
AUGUST 4, 2022
A gateway services solution bridges the gap between the merchant and the chosen payment acquirer and bank, helping to speed up payment approval by the card holder’s bank and confirm settlement. The goal is to ensure every transaction is processed quickly and at least cost. Prevent fraud with secure processes.
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