Talkdesk

OCTOBER 8, 2020

Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. Impact on small businesses. Embrace the cloud.

Banking 119

Banking Chatbots Contact Center Virtual Agent 119

AWS Machine Learning

MARCH 29, 2024

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time.

Cloud contact 111

Cloud contact Contact Center Chatbots APIs 111

AWS Machine Learning

FEBRUARY 6, 2023

The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Cloud contact 77

Cloud contact Self service Contact Center Virtual Agent 77

SmartAction

FEBRUARY 20, 2024

As we venture further into the digital age, Artificial Intelligence (AI) and voice automation are becoming key players in enhancing customer experiences and streamlining banking operations. Let’s explore the pivotal role of automation in financial services, focusing on its impact on customer service and the future of banking.

Banking 76

Banking Self service Virtual Agent APIs 76

AWS Machine Learning

SEPTEMBER 29, 2022

The admin configures questions and answers in the Content Designer, and the UI sends requests to Amazon API Gateway to save the questions and answers. The Content Designer AWS Lambda function saves the input in Amazon OpenSearch Service in a questions bank index.

Virtual Agent 77

Virtual Agent Call flow Interactive Voice Response Contact Center 77

AWS Machine Learning

JUNE 8, 2022

Uneeq is an AWS Partner that specializes in developing animated visualizations of these voice bots and virtual agents, called. Amazon API Gateway. The Uneeq digital human interfaces with a simple REST API, configured with Lambda proxy integration that in turn interacts with a deployed Amazon Lex bot. AWS Lambda.

APIs 94

APIs Telecommunications Chatbots Accountability 94

Balto

MARCH 17, 2025

One retail banking call center reduced average call duration by 47 seconds by streamlining their verification process based on customer feedback patterns. Chatbots have matured from clunky decision trees to sophisticated virtual agents capable of handling complex customer inquiries.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52