Cincom

APRIL 15, 2025

Cloud APIs & Microservices Enable seamless integration between CRM, ERP, and marketing automation platforms, ensuring dynamic and contextual interactions. Lisa still has questions, so the system seamlessly schedules a consultation call with an advisor, who already has insights into her preferences.

Customer Experience 40

Customer Experience Management Chatbots CRM 40

Pointillist

JULY 25, 2018

Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. 3rd Party APIs: Pointillist has a large number of connectors using 3rd party APIs.

Analytics 93

Analytics Government Metrics Upselling 93

AWS Machine Learning

JULY 24, 2023

as_trt_engine(output_fpath=trt_path, profiles=profiles) gpt2_trt = GPT2TRTDecoder(gpt2_engine, metadata, config, max_sequence_length=42, batch_size=10) Latency comparison: PyTorch vs. TensorRT JMeter is used for performance benchmarking in this project. implement the model and the inference API. model_fp16.onnx gpt2 and predictor.py

APIs 96

APIs Engineering Construction Benchmark 96

AWS Machine Learning

JULY 15, 2024

Welocalize benchmarks the performance of using LLMs and machine translations and recommends using LLMs as a post-editing tool. If you want to learn more about this use case or have a consultative session with the Mission team to review your specific generative AI use case, feel free to request one through AWS Marketplace.

Engineering 124

Engineering Entertainment Big data Benchmark 124

AWS Machine Learning

JUNE 5, 2023

Autotune uses best practices as well as internal benchmarks for selecting the appropriate ranges. He brings over 11 years of risk management, technology consulting, data analytics, and machine learning experience. Using the previous example, the hyperparameters that Autotune can choose to be tunable are lr and batch-size.

APIs 98

APIs Enterprise Benchmark Metrics 98

Aspect

DECEMBER 24, 2018

The fully automated, AI-powered, Facebook Messenger chatbot is a virtual wine consultant, helping UK customers to easily select the best wine for their meal or moment. Alongside these accolades, 2018 saw us appoint previous Aspect President, Chris Koziol, to President and CEO of the company.

Chatbots 59

Chatbots Finance Self service Benchmark 59

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

AWS Machine Learning

JUNE 9, 2023

The pre-trained GNN embeddings show a 24% improvement on a shopper activity prediction task over a state-of-the-art BERT- based baseline; it also exceeds benchmark performance in other ads applications.” Basically, by using the API of this layer, you can focus on the model development without worrying about how to scale the model training.

Enterprise 103

Enterprise Construction Engineering Metrics 103

ChurnZero

MARCH 18, 2022

Speaker: Dave Kellogg , Principal, Dave Kellogg Consulting. What’s up with you making less API calls this month? To hear more of Dave and You Mon’s thoughts on the usage and benchmarking of the most common SaaS metrics – from ARR and logo retention to GRR and LTV/CAC ratio – watch the webinar now. Q&A recap.

SaaS 98

SaaS Metrics Surveys Enterprise 98

aircall

FEBRUARY 8, 2021

Set realistic goals as a benchmark for forecasting reasonable goals in the future. Slidebooks Consulting Sales Strategy & Plan Template. Also, Aircall uses an open API technology that creates a seamless connection with CRM systems and sales software integrations. Prospecting. One process seamlessly dovetails with the next.

Sales 62

Sales call center software Best practices Call Center 62

NobelBiz

OCTOBER 9, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz Legacy Systems: Older software, or “legacy” systems, might not be designed to integrate with newer tools. This disparity can be due to outdated coding standards or a lack of modern interfaces like APIs (Application Programming Interfaces).

Call Center 52

Call Center Management Contact Center Contact center software 52

Pointillist

JULY 25, 2018

Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. 3rd Party APIs: Pointillist has a large number of connectors using 3rd party APIs.

Analytics 43

Analytics Metrics Government Journey mapping 43

Balto

JANUARY 14, 2025

Employee Engagement Analytics isnt just for customers; it benefits employee satisfaction too: Clear Feedback Loops : Metrics like average handle time (AHT) provide agents with clear performance benchmarks. API Strategies: Use API integration to connect disparate systems, ensuring smooth data flow.

Call Center 52

Call Center Analytics Average Handle Time Big data 52

JustCall

JANUARY 31, 2023

“I’ve used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system. per user per month Premium – Message, video, and phone features and an open API at $33.74 Better call quality than its competitors.”

voip 52

voip Enterprise Interactive Voice Response CRM 52

Vistio

SEPTEMBER 20, 2021

I think it’s easy to buy into the promise of eight easy APIs and being able to integrate data from different systems, but slowing down to define as a client what you really want, what you need, and then also how you’re going to be able to maintain and improve those integrations over time are something that we see often over sighted.

Contact Center 52

Contact Center Technology Finance Average Handle Time 52

AWS Machine Learning

AUGUST 13, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. Lastly, the Lambda function stores the question list in Amazon S3.

Healthcare 130

Healthcare APIs Consulting Consulting 130

AWS Machine Learning

MARCH 15, 2024

This is a guest blog post written by Nitin Kumar, a Lead Data Scientist at T and T Consulting Services, Inc. Furthermore, model hosting on Amazon SageMaker JumpStart can help by exposing the endpoint API without sharing model weights. About the Author Nitin Kumar ( MS, CMU ) is a Lead Data Scientist at T and T Consulting Services, Inc.

Healthcare 128

Healthcare Government Best practices Engineering 128

AWS Machine Learning

APRIL 4, 2025

Benchmark comparisons show Amazon Nova Pro matching or even surpassing GPT-4o on complex reasoning tasks, according to section 2.1.1 You can find these benchmark results in section 2.1.2 Both OpenAI and Amazon Nova models share similarities in function calling, in particular their support for structured API calls.

APIs 110

APIs Benchmark Best practices Engineering 110

AWS Machine Learning

NOVEMBER 18, 2024

Amazon Bedrock provided the flexibility to explore various leading LLM models using a single API, reducing the undifferentiated heavy lifting associated with hosting third-party models. Continuous model enhancements – Amazon Bedrock provides access to a vast and continuously expanding set of FMs through a single API.

Benchmark 108

Benchmark APIs Engineering Sales 108

AWS Machine Learning

FEBRUARY 20, 2025

The key components are as follows: Amazon ElastiCache Amazon Bedrock Amazon OpenSearch Service Snowflake in Amazon Evaluation API Feedback loop (implementation in progress) Amazon ElastiCache Verisks PAAS team determined that ElastiCache is the ideal solution for storing all chat history.

Customer Support 114

Customer Support APIs Engineering Feedback 114

AWS Machine Learning

NOVEMBER 22, 2024

The LLM debating technique can be more factually consistent (truthful) over existing methods like LLM consultancy and standalone LLM inferencing with self-consistency. Dataset The dataset for this post is manually distilled from the Amazon Science evaluation benchmark dataset called TofuEval.

Consulting 103

Consulting Consulting APIs Calibration 103

AWS Machine Learning

APRIL 17, 2025

API Builder API Builder creates virtualized APIs for early frontend testing by using various LLMs from Amazon Bedrock. These models interpret API specifications and generate accurate mock responses, facilitating effective testing before full backend implementation. These test cases are refined by Anthropics Claude 3.5

APIs 64

APIs Engineering Benchmark Scripts 64

AWS Machine Learning

FEBRUARY 27, 2025

This approach not only establishes new benchmarks for medical RAG evaluation, but also provides practitioners with practical tools to build more reliable and accurate healthcare AI applications that can be trusted in clinical settings. She has extensive experience in development of AI/ML applications for healthcare especially in Radiology.

Healthcare 80

Healthcare Metrics Engineering Benchmark 80