CSM Magazine

DECEMBER 27, 2023

Automated API testing stands as a cornerstone in the modern software development cycle, ensuring that applications perform consistently and accurately across diverse systems and technologies. Continuous learning and adaptation are essential, as the landscape of API technology is ever-evolving.

APIs 52

APIs Benchmark Best practices Technology 52

AWS Machine Learning

APRIL 22, 2024

Examples of tools you can use to advance sustainability initiatives are: Amazon Bedrock – a fully managed service that provides access to high-performing FMs from leading AI companies through a single API, enabling you to choose the right model for your sustainability use cases.

Best practices 139

Best practices Benchmark Transportation Engineering 139

Spearline

FEBRUARY 3, 2020

With such a rise in popularity of mobile usage around the world, we are delighted to announce that from February 2020, our customers will be able to test the sending of an SMS message to a destination specified by them, via the Spearline API. Access real-time reporting and analytics via Spearline API polling. UI REDESIGN.

Telecommunications 92

Telecommunications APIs Benchmark Enterprise 92

AWS Machine Learning

JUNE 15, 2023

We demonstrate how to use the AWS Management Console and Amazon Translate public API to deliver automatic machine batch translation, and analyze the translations between two language pairs: English and Chinese, and English and Spanish. In this post, we present a solution that D2L.ai

APIs 100

APIs Benchmark Best practices Engineering 100

Cincom

FEBRUARY 14, 2025

Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. Automate Price Calculations and Adjustments Utilize real-time pricing engines within CPQ to dynamically calculate prices based on market trends, cost fluctuations, and competitor benchmarks.

Best practices 40

Best practices Sales CRM Finance 40

Lumoa

JULY 6, 2023

Summarize thousands of feedback with just one click Use the power of AI to save time and stress Safe and secure – none of your data will be stored anywhere outside of Lumoa If you want to also get access to the new GPT functionality, and be on the waitlist for cutting edge features, contact your CS manager or help@lumoa.me

APIs 15

APIs industry standards Surveys Benchmark 15

AWS Machine Learning

MARCH 13, 2024

Now, let’s look at latency and throughput performance benchmarking for model serving with the default JumpStart deployment configuration. For more information on how to consider this information and adjust deployment configurations for your specific use case, see Benchmark and optimize endpoint deployment in Amazon SageMaker JumpStart.

Benchmark 135

Benchmark Scripts APIs Feedback 135

AWS Machine Learning

NOVEMBER 22, 2023

You can save time, money, and labor by implementing classifications in your workflow, and documents go to downstream applications and APIs based on document type. This helps you avoid throttling limits on API calls due to polling the Get* APIs. A common approach is using service logs to understand different levels of accuracy.

APIs 118

APIs Metrics Benchmark Enterprise 118

Spearline

JULY 21, 2022

testingRTC creates faster feedback loops from development to testing. And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API. Let’s take a look. testingRTC is created specifically for WebRTC. Happy days!

Scripts 98

Scripts APIs Metrics Analytics 98

AWS Machine Learning

AUGUST 26, 2024

Built on AWS with asynchronous processing, the solution incorporates multiple quality assurance measures and is continually refined through a comprehensive feedback loop, all while maintaining stringent security and privacy standards. As new models become available on Amazon Bedrock, we have a structured evaluation process in place.

Sales 128

Sales Accountability Feedback Metrics 128

AWS Machine Learning

OCTOBER 2, 2024

In addition, they use the developer-provided instruction to create an orchestration plan and then carry out the plan by invoking company APIs and accessing knowledge bases using Retrieval Augmented Generation (RAG) to provide an answer to the user’s request. In Part 1, we focus on creating accurate and reliable agents.

Best practices 99

Best practices APIs Metrics Accountability 99

Fonolo

OCTOBER 4, 2017

Banking giant ING recently switched from an Avaya call center to a system built internally using Twilio APIs. Understanding Industry Benchmarks. Making the Most of Customer Feedback. See Five9 Preps for Digital Era. Twilio is gaining ground as an alternative to “traditional” vendors. More Reading. Know What Makes Customers Tick.

Marketing 173

Marketing Call Center APIs Benchmark 173

AWS Machine Learning

OCTOBER 21, 2024

In this blog post, we will introduce how to use an Amazon EC2 Inf2 instance to cost-effectively deploy multiple industry-leading LLMs on AWS Inferentia2 , a purpose-built AWS AI chip, helping customers to quickly test and open up an API interface to facilitate performance benchmarking and downstream application calls at the same time.

APIs 85

APIs Benchmark Education Marketing 85

AWS Machine Learning

JULY 25, 2024

Although existing large language model (LLM) benchmarks like MT-bench evaluate model capabilities, they lack the ability to validate the application layers. Evaluator considerations By default, evaluators use the InvokeModel API with On-Demand mode, which will incur AWS charges based on input tokens processed and output tokens generated.

APIs 134

APIs Engineering Best practices Virtual Agent 134

Balto

MARCH 17, 2025

Response times across digital channels require different benchmarks: Live chat : 30 seconds or less Email : Under 4 hours Social media : Within 60 minutes Agent performance metrics should balance efficiency with quality. Scorecards combining AHT, FCR, and customer satisfaction create well-rounded performance measurement.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

AWS Machine Learning

FEBRUARY 24, 2023

Two key distinctions are the low altitude, oblique perspective of the imagery and disaster-related features, which are rarely featured in computer vision benchmarks and datasets. Give it a whirl and let us know how this solved your use case by leaving feedback in the comments section. Applied AI Specialist Architect at AWS.

APIs 101

APIs Benchmark Government Analytics 101

Pointillist

JULY 25, 2018

Those Users that the Stakeholders trust for unvarnished feedback should have enough hands-on experience to be able to provide meaningful feedback. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. Success Metrics for the Project. Getting Data into Pointillist.

Analytics 93

Analytics Government Metrics APIs 93

AWS Machine Learning

JUNE 9, 2023

Furthermore, we benchmark the ResNet50 model and see the performance benefits that ONNX provides when compared to PyTorch and TensorRT versions of the same model, using the same input. The testing benchmark results are as follows: PyTorch – 176 milliseconds, cold start 6 seconds TensorRT – 174 milliseconds, cold start 4.5 seconds to 1.61

Benchmark 120

Benchmark Engineering Enterprise APIs 120

ChurnZero

NOVEMBER 20, 2020

If we’re looking to roll out to an entire team, then we look to more of those API pushes and how we connect one tool to another. . I prefer NPS, but again, it doesn’t matter what method you use to try to incite feedback; it matters if you take action on that insight. It doesn’t provide any real feedback loop there.

Finance 98

Finance Feedback Sales Accountability 98

AWS Machine Learning

OCTOBER 24, 2022

At the time of this writing, it supports PyTorch and includes 25 techniques—called methods in the MosaicML world—along with standard models, datasets, and benchmarks. Speedup techniques implemented in Composer can be accessed with its functional API. Composer is available via pip : pip install mosaicml.

Scripts 97

Scripts Enterprise APIs Benchmark 97

AWS Machine Learning

NOVEMBER 30, 2022

For a complete description of Jurassic-1, including benchmarks and quantitative comparisons with other models, refer to the following technical paper. Request access, try out the foundation model in SageMaker today and let us know your feedback! About the authors. Tomer Asida is an algo team lead at AI21 Labs.

APIs 95

APIs Benchmark Accountability Chatbots 95

Aspect

DECEMBER 24, 2018

In addition, Ventana Research , the leading benchmark research and business technology advisory services firm, named us as a Value Index Leader in the first Ventana Research Value Index for Contact Centres in the Cloud. Alongside these accolades, 2018 saw us appoint previous Aspect President, Chris Koziol, to President and CEO of the company.

Chatbots 59

Chatbots Finance Self service APIs 59

AWS Machine Learning

JUNE 20, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Metrics 137

Metrics Engineering Accountability Benchmark 137

AWS Machine Learning

NOVEMBER 16, 2023

The real-world performance and feedback are eventually used for further model improvements with full automation of the model training and deployment. Enable a data science team to manage a family of classic ML models for benchmarking statistics across multiple medical units. Once deployed, model performance is continuously monitored.

Healthcare 122

Healthcare Government Engineering APIs 122

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Spearline

JANUARY 23, 2018

An API (Application Programming Interface) will enhance your utilisation of our platform. Our RESTful API provides your developers with the ability to create campaigns, add numbers, time groups, export data for every test run, every day, every hour, every minute if that’s what you need to put your arms around your business.

Call flow 40

Call flow Benchmark APIs Big data 40

AWS Machine Learning

JANUARY 19, 2024

One example is an online retailer who deploys a large number of inference endpoints for text summarization, product catalog classification, and product feedback sentiment classification. We use the Recognizing Textual Entailment dataset from the GLUE benchmarking suite. training.py ).

Metrics 129

Metrics Scripts Benchmark Enterprise 129

Enghouse Interactive

OCTOBER 21, 2020

As noted in the 2019 Dimension Data Customer Experience (CX) Benchmarking report: 88% of contact center decision-makers expect self-service volumes to increase over the next 12 months. These interactions will become longer – so traditional productivity measurements and benchmarks will no longer be relevant and will have to be redefined.

Self service 78

Self service Contact Center Benchmark Chatbots 78

Hodusoft

NOVEMBER 27, 2020

They can optimize and monitor the performance of their team with real-time customizable API based wallboards and dashboards. After all, real-time reporting and benchmarking features can assist contact centers in growing their business. Benefits of Real-Time Monitoring. This way it leads to employee workflow effectiveness.

Contact Center 52

Contact Center Analytics Contact center software APIs 52

AWS Machine Learning

MAY 31, 2023

In 2018, BERT-large made its debut with its 340 million parameters and innovative transformer architecture, setting the benchmark for performance on NLP tasks. The endpoint comes pre-loaded with the model and ready to serve queries via an easy-to-use API and Python SDK, so you can hit the ground running.

Scripts 94

Scripts Engineering Accountability APIs 94

Hodusoft

SEPTEMBER 18, 2024

Abandonment Rates A recent survey reported average abandonment rates between five percent and eight percent, with the benchmark for healthcare being at nearly seven percent. First Contact Resolution Rate The healthcare industry benchmark for first contact resolution ( FCR ) rate in healthcare is 71 percent.

Call Center 52

Call Center Contact center software Healthcare Contact Center 52

AWS Machine Learning

MAY 9, 2023

You can then use that text file when invoking the AWS Command Line Interface (AWS CLI) or the Application Auto Scaling API. SageMaker endpoint configuration – Create an endpoint configuration using the CreateEndpointConfig API and the new configuration ServerlessConfig options or by selecting the serverless option on the SageMaker console.

Metrics 91

Metrics Best practices APIs Engineering 91

JustCall

FEBRUARY 13, 2023

per user, per month Why Use Nextiva As An Alternative to Aircall Provides 360 Degree Feedback (complete customer view) as a feature that AirCall doesn’t. per user, per month Why Use Nextiva As An Alternative to Aircall Provides 360 Degree Feedback (complete customer view) as a feature that AirCall doesn’t. 5 Capterra– 4.4/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise call center software 52

AWS Machine Learning

MAY 7, 2024

Tasks such as routing support tickets, recognizing customers intents from a chatbot conversation session, extracting key entities from contracts, invoices, and other type of documents, as well as analyzing customer feedback are examples of long-standing needs. Customer feedback for Sunshine Spa, 123 Main St, Anywhere.

Engineering 123

Engineering Chatbots Technical Support Best practices 123

JustCall

APRIL 3, 2023

Feedback on JustCall from Real-World Users JustCall Pros JustCall Cons Easy to implement and use, with an incredible onboarding and training service. out of 5 stars Feedback on AirCall from Real-World Users AirCall Pros AirCall Cons Admins can easily add numbers from 100+ countries. on the connected CRM. G2 Rating: 4.2

Interactive Voice Response 52

Interactive Voice Response Enterprise call center software Analytics 52

aircall

MARCH 22, 2021

Fortunately, technology has also brought us an open API. Quality assurance – Programs like EvaluAgent and Klaus let business owners view real-time information about calls, so they can offer feedback to sales or support agents quickly, while the call is still fresh in the agent’s mind. .

CRM 62

CRM voip Sales APIs 62

ChurnZero

NOVEMBER 5, 2021

To learn how ChurnZero helps customers comply with privacy laws, check out our documentation on ChurnZero’s API for privacy laws compliance. Collect user feedback on your Customer Success software For your Customer Success software to deliver results, your team needs to use it – and preferably enjoy using it if you want long-term success.

Accountability 52

Accountability CRM APIs Benchmark 52