AWS Machine Learning

MARCH 19, 2025

This could be APIs, code functions, or schemas and structures required by your end application. Tool use with Amazon Nova To illustrate the concept of tool use, we can imagine a situation where we provide Amazon Nova access to a few different tools, such as a calculator or a weather API. Amazon Nova will use the weather tool.

APIs 104

APIs Engineering Chatbots Best practices 104

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. Utilize AI-powered chatbots and voice assistants to provide real-time CPQ support.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

APRIL 10, 2025

In this post, we seek to address this growing need by offering clear, actionable guidelines and best practices on when to use each approach, helping you make informed decisions that align with your unique requirements and objectives. The following diagram illustrates the solution architecture.

APIs 125

APIs Metrics Best practices Construction 125

AWS Machine Learning

JULY 7, 2022

Let’s say you have identified a use case in your organization that you would like to handle via a chatbot. You liked the overall experience and now want to deploy the bot in your production environment, but aren’t sure about best practices for Amazon Lex. This cycle repeats as you add new use cases and enhancements. Development.

Best practices 98

Best practices Metrics APIs Accountability 98

AWS Machine Learning

NOVEMBER 14, 2024

Customers can use the SageMaker Studio UI or APIs to specify the SageMaker Model Registry model to be shared and grant access to specific AWS accounts or to everyone in the organization. It also helps achieve data, project, and team isolation while supporting software development lifecycle best practices.

Government 106

Government Management APIs Accountability 106

AWS Machine Learning

OCTOBER 2, 2024

Whether you are developing a customer service chatbot or a virtual assistant, there are numerous considerations to keep in mind, from defining the agent’s scope and capabilities to architecting a robust and scalable infrastructure. In Part 1, we focus on creating accurate and reliable agents.

Best practices 99

Best practices APIs Metrics Accountability 99

AWS Machine Learning

SEPTEMBER 4, 2024

Many ecommerce applications want to provide their users with a human-like chatbot that guides them to choose the best product as a gift for their loved ones or friends. Based on the discussion with the user, the chatbot should be able to query the ecommerce product catalog, filter the results, and recommend the most suitable products.

Chatbots 93

Chatbots APIs Construction Best practices 93

AWS Machine Learning

MARCH 1, 2024

Some examples include a customer calling to check on the status of an order and receiving an update from a bot, or a customer needing to submit a renewal for a license and the chatbot collecting the necessary information, which it hands over to an agent for processing. Select the partner event source and choose Associate with event bus.

Chatbots 128

Chatbots APIs Self service Contact Center 128

AWS Machine Learning

NOVEMBER 19, 2024

In this session, learn best practices for effectively adopting generative AI in your organization. This session covers best practices for a responsible evaluation. First, hear an overview of identity-aware APIs, and then learn how to configure an identity provider as a trusted token issuer.

APIs 108

APIs Enterprise Best practices Government 108

AWS Machine Learning

JULY 10, 2024

You can use the Prompt Management and Flows features graphically on the Amazon Bedrock console or Amazon Bedrock Studio, or programmatically through the Amazon Bedrock SDK APIs. Alternatively, you can use the CreateFlow API for a programmatic creation of flows that help you automate processes and development pipelines.

Management 133

Management APIs Chatbots Best practices 133

AWS Machine Learning

NOVEMBER 15, 2024

A chatbot enables field engineers to quickly access relevant information, troubleshoot issues more effectively, and share knowledge across the organization. The prompt uses XML tags following Anthropic’s Claude best practices. Refer to this documentation for a detailed example of tool use with the Bedrock Converse API.

APIs 118

APIs Engineering Chatbots Construction 118

AWS Machine Learning

APRIL 30, 2025

ENGIEs One Data team partnered with AWS Professional Services to develop an AI-powered chatbot that enables natural language conversation search within ENGIEs Common Data Hub data lake, over 3 petabytes of data. This allowed them to quickly move their API-based backend services to a cloud-native environment.

Government 54

Government Engineering Enterprise APIs 54

AWS Machine Learning

DECEMBER 6, 2023

Enterprises turn to Retrieval Augmented Generation (RAG) as a mainstream approach to building Q&A chatbots. The end goal was to create a chatbot that would seamlessly integrate publicly available data, along with proprietary customer-specific Q4 data, while maintaining the highest level of security and data privacy.

Chatbots 127

Chatbots APIs Engineering CRM 127

AWS Machine Learning

MARCH 18, 2025

The produced query should be functional, efficient, and adhere to best practices in SQL query optimization. Solution overview This solution is primarily based on the following services: Foundational model We use Anthropics Claude 3.5 Sonnet on Amazon Bedrock as our LLM to generate SQL queries for user inputs. streamlit run app.py

Enterprise 110

Enterprise Chatbots Engineering Metrics 110

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. What Is a Chatbot?

Chatbots 75

Chatbots B2C Self service B2B 75

AWS Machine Learning

SEPTEMBER 1, 2023

Now you can continuously stream inference responses back to the client when using SageMaker real-time inference to help you build interactive experiences for generative AI applications such as chatbots, virtual assistants, and music generators. This API allows the model to respond as a stream of parts of the full response payload.

APIs 122

APIs Chatbots Engineering Best practices 122

Calabrio

MARCH 4, 2025

Find out what it takes to deliver winning service and sales experiences across channelsincluding the best omnichannel contact center software options to support your efforts in 2025. 5 Essential Omnichannel Contact Center Best Practices Implementing and managing an omnichannel contact center is anything but a set-it-and-forget it affair.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

FEBRUARY 10, 2025

Traditional chatbots are limited to preprogrammed responses to expected customer queries, but AI agents can engage with customers using natural language, offer personalized assistance, and resolve queries more efficiently. You can deploy or fine-tune models through an intuitive UI or APIs, providing flexibility for all skill levels.

Enterprise 116

Enterprise Engineering APIs Chatbots 116

AWS Machine Learning

FEBRUARY 6, 2024

Conversational AI (or chatbots) can help triage some of these common IT problems and create a ticket for the tasks when human assistance is needed. Chatbots quickly resolve common business issues, improve employee experiences, and free up agents’ time to handle more complex problems.

Chatbots 135

Chatbots APIs Self service Banking 135

Inbenta

SEPTEMBER 4, 2018

Inbenta has extensive experience deploying intelligent, conversational chatbots throughout large enterprises. After a more recent in-depth review, we’ve outlined the following best practices for securely deployed your AI-based chatbot onto your site. Secure your access to RESTful API services. Secure your webhooks.

Chatbots 58

Chatbots APIs Scripts Enterprise 58

Quiq

DECEMBER 22, 2021

We’ve created a best practices guide to help you embark on your business messaging initiative. Continue reading for business messaging best practices. Some businesses write chatbot scripts to be overly formal: avoiding contractions, using proper English, and completing their thought in one long sentence.

Best practices 52

Best practices Chatbots Interactive Voice Response Wait times 52

Talkdesk

OCTOBER 8, 2020

So which best practices should banks embrace in their pursuit of seamless client experiences (CX) in the age of digital banking? Nothing is worse than the chatbot having incomplete or inconsistent information from the live agent. However, face-to-face banking is still a vital component of banking and one that must be preserved.

Banking 119

Banking Chatbots Contact Center Virtual Agent 119

AWS Machine Learning

JULY 17, 2024

This post shows how to use AWS generative artificial intelligence (AI) services , like Amazon Q Business , with AWS Support cases, AWS Trusted Advisor , and AWS Health data to derive actionable insights based on common patterns, issues, and resolutions while using the AWS recommendations and best practices enabled by support data.

Scripts 127

Scripts APIs Enterprise Accountability 127

AWS Machine Learning

APRIL 23, 2024

The AWS Well-Architected Framework provides best practices and guidelines for designing and operating reliable, secure, efficient, and cost-effective systems in the cloud. It calls the CreateDataSource and DeleteDataSource APIs. Minimally, you must specify the following properties: Name – Specify a name for the knowledge base.

APIs 127

APIs Enterprise Scripts Accountability 127

AWS Machine Learning

SEPTEMBER 13, 2024

The solution uses the following AWS services: Amazon Athena Amazon Bedrock AWS Billing and Cost Management for cost and usage reports Amazon Simple Storage Service (Amazon S3) The compute service of your choice on AWS to call Amazon Bedrock APIs. An AWS compute environment created to host the code and call the Amazon Bedrock APIs.

APIs 102

APIs Chatbots Best practices Management 102

Babelforce

MARCH 12, 2020

And some contact centers have to do all that without much support from the rest of the business… But here are some call center best practices that should make your job easier. #1 Best practice’ should mean best for you and best for customers. Data hygiene is itself some call center best practice.

Best practices 52

Best practices Call Center Interactive Voice Response Surveys 52

CSM Magazine

JANUARY 3, 2025

The 10 Essential AI Tools AI-Powered Chatbots ChatGPT (OpenAI) ChatGPT by OpenAI is a sophisticated conversational AI capable of understanding and generating human-like text in multiple languages. Ada Support Ada Support is an AI chatbot designed specifically for customer support, offering real-time translation and multilingual capabilities.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

AWS Machine Learning

SEPTEMBER 14, 2023

This means that controlling access to the chatbot is crucial to prevent unintended access to sensitive information. Integrating security in our workflow Following the best practices of the Security Pillar of the Well-Architected Framework , Amazon Cognito is used for authentication. Amazon API Gateway 1M REST API Calls 3.5

APIs 124

APIs Healthcare Scripts Engineering 124

TechSee

SEPTEMBER 21, 2023

Designing Sophie: Generative AI for Service & CX We began working on Generative AI for service about seven years ago, as the shortcomings of chatbots and virtual assistants like Siri and Alexa became clear. These chatbots demanded a lot of effort from users and administrators.

Engineering 109

Engineering Enterprise Chatbots Self service 109

AWS Machine Learning

MARCH 19, 2024

The user can use the Amazon Recognition DetectText API to extract text data from these images. Because the Python example codes were saved as a JSON file, they were indexed in OpenSearch Service as vectors via an OpenSearchVevtorSearch.fromtexts API call.

Construction 137

Construction Scripts APIs Enterprise 137

Comm100

NOVEMBER 13, 2022

With this all in mind, this guide will explore customer service from top to bottom, exploring the state of customer service today, revealing best practices, and recommending the best software you can adopt to help your customer service operations become the envy of your competitors. Customer service best practices.

Customer Service 97

Customer Service Chatbots Best practices Surveys 97

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. Seven Omnichannel Contact Center Best Practices for Better Customer Experiences. You can also build your own custom integrations using our APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

AWS Machine Learning

JUNE 12, 2023

In this post, we present a guide and best practices on training large language models (LLMs) using the Amazon SageMaker distributed model parallel library to reduce training time and cost. Transformers-based models can be applied across different use cases when dealing with text data, such as search, chatbots, and many more.

Best practices 96

Best practices APIs Engineering Analytics 96

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. Seven Omnichannel Contact Center Best Practices for Better Customer Experiences. You can also build your own custom integrations using our APIs. What are omnichannel KPIs?

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

AWS Machine Learning

MAY 14, 2024

You can build such chatbots following the same process. You can easily build such chatbots following the same process. UI and the Chatbot example application to test human-workflow scenario. In our example, we used a Q&A chatbot for SageMaker as explained in the previous section.

Chatbots 122

Chatbots Feedback Engineering Entertainment 122

AWS Machine Learning

DECEMBER 13, 2024

It evaluates each user query to determine the appropriate course of action, whether refusing to answer off-topic queries, tapping into the LLM, or invoking APIs and data sources such as the vector database. If the question is related to Twitch, the agent thinks about which tool is best suited to answer the question.

Sales 104

Sales Advertising Engineering APIs 104

Inbenta

SEPTEMBER 4, 2018

Inbenta has extensive experience deploying intelligent, conversational chatbots throughout large enterprises. After a more recent in-depth review, we’ve outlined the following best practices for securely deployed your AI-based chatbot onto your site. Secure your access to RESTful API services. Secure your webhooks.

Chatbots 40

Chatbots APIs Scripts Enterprise 40