TechSee

JUNE 29, 2023

Similarly, AI easily scales up and down to meet changing demands, eliminating long wait times and poor CX during mass service events or seasons. Like agents, the LLM must have visibility into system outage statuses and training on the latest agent guidance or best practices.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

AWS Machine Learning

OCTOBER 2, 2024

Because this is an emerging area, best practices, practical guidance, and design patterns are difficult to find in an easily consumable basis. This integration makes sure enterprises can take advantage of the full power of generative AI while adhering to best practices in operational excellence.

Government 107

Government APIs Enterprise Best practices 107

AWS Machine Learning

JANUARY 10, 2023

This post describes the best practices for load testing a SageMaker endpoint to find the right configuration for the number of instances and size. For example, if you client is making the InvokeEndpoint API call over the internet, from the client’s perspective, the end-to-end latency would be internet + ModelLatency + OverheadLatency.

Best practices 75

Best practices Scripts APIs Metrics 75

AWS Machine Learning

AUGUST 26, 2024

The GenASL web app invokes the backend services by sending the S3 object key in the payload to an API hosted on Amazon API Gateway. API Gateway instantiates an AWS Step Functions The state machine orchestrates the AI/ML services Amazon Transcribe and Amazon Bedrock and the NoSQL data store Amazon DynamoDB using AWS Lambda functions.

APIs 108

APIs Calibration Best practices Metrics 108

AWS Machine Learning

JANUARY 10, 2024

The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. EventBridge monitors status change events to automatically take actions with simple rules. API Gateway invokes a Lambda function to initiate model updates.

APIs 111

APIs Construction Engineering Analytics 111

AWS Machine Learning

NOVEMBER 7, 2024

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic. API Gateway also provides a WebSocket API. Incoming requests to the gateway go through this point.

Enterprise 99

Enterprise APIs Government Accountability 99

Cincom

MAY 8, 2024

The key stages include: Initial Research: Early messaging should focus on educating prospects with thought leadership content detailing industry trends and best practices. Setting up workflows to activate events like purchases, milestones, or renewals enables sending personalized messages precisely when engagement potential is highest.

Best practices 52

Best practices Metrics Education CRM 52

AWS Machine Learning

MAY 31, 2024

Amazon Bedrock is a fully managed service that makes foundational models (FMs) from leading artificial intelligence (AI) companies and Amazon available through an API, so you can choose from a wide range of FMs to find the model that’s best suited for your use case. Who does GDPR apply to?

Best practices 118

Best practices APIs Accountability Personalization 118

AWS Machine Learning

APRIL 23, 2024

The AWS Well-Architected Framework provides best practices and guidelines for designing and operating reliable, secure, efficient, and cost-effective systems in the cloud. It calls the CreateDataSource and DeleteDataSource APIs. Minimally, you must specify the following properties: Name – Specify a name for the knowledge base.

APIs 116

APIs Enterprise Scripts Accountability 116

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. A user sends a question (NLQ) as a JSON event. If it finds any, it skips to Step 6.

Real estate 117

Real estate APIs Metrics Construction 117

Babelforce

MARCH 12, 2020

And some contact centers have to do all that without much support from the rest of the business… But here are some call center best practices that should make your job easier. #1 Best practice’ should mean best for you and best for customers. Data hygiene is itself some call center best practice.

Best practices 52

Best practices Call Center Interactive Voice Response Surveys 52

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. Create custom APIs for more complex use cases. Delighted).

Surveys 97

Surveys APIs SaaS Engineering 97

AWS Machine Learning

FEBRUARY 6, 2024

The workflow includes the following steps: A QnABot administrator can configure the questions using the Content Designer UI delivered by Amazon API Gateway and Amazon Simple Storage Service (Amazon S3). then(response => password=response); // fetch description and userid from event var shortDesc = event.req. Choose Create function.

Chatbots 115

Chatbots APIs Self service Banking 115

AWS Machine Learning

JANUARY 9, 2025

Create a custom plugin that invokes an OpenAPI schema of the Amazon API Gateway This API sends emails to the users. After authentication, the user session is stored in the Amazon Q Business application for subsequent API calls. Post-authentication, the custom plugin will pass the token to API Gateway to invoke the API.

APIs 87

APIs Best practices Accountability Enterprise 87

AWS Machine Learning

OCTOBER 14, 2024

The logic flow for generating an answer to a text-image response pair routes as follows: Steps 1 and 2 – To start, a user query and corresponding image are routed through an Amazon API Gateway connection to an AWS Lambda function, which serves as the processing and orchestrating compute for the overall process.

Chatbots 112

Chatbots APIs Engineering Healthcare 112

AWS Machine Learning

APRIL 18, 2024

A Lambda function called the Call Event Processor, fed by Kinesis Data Streams, processes and optionally enriches meeting metadata and transcription segments. The Call Event Processor integrates with the meeting assist services. The stacks take about 35–40 minutes to deploy. Authentication is provided by Amazon Cognito.

APIs 117

APIs Accountability Analytics Entertainment 117

AWS Machine Learning

MARCH 1, 2024

The solution workflow consists of the following steps: Genesys Cloud sends iterative transcripts events to your EventBridge event bus. Lambda receives the iterative transcripts from EventBridge, determines when a conversation is complete, and invokes the Transcript API within Genesys Cloud and drops the full transcript in an S3 bucket.

Chatbots 106

Chatbots APIs Self service Contact Center 106

AWS Machine Learning

JULY 17, 2024

This post shows how to use AWS generative artificial intelligence (AI) services , like Amazon Q Business , with AWS Support cases, AWS Trusted Advisor , and AWS Health data to derive actionable insights based on common patterns, issues, and resolutions while using the AWS recommendations and best practices enabled by support data.

Scripts 105

Scripts APIs Enterprise Accountability 105

AWS Machine Learning

MAY 1, 2024

For interacting with AWS services, the AWS Amplify JS library for React simplifies the authentication, security, and API requests. The backend uses several serverless and event-driven AWS services, including AWS Step Functions for low-code workflows, AWS AppSync for a GraphQL API, and Amazon Translate.

APIs 110

APIs Construction Best practices Technology 110

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon with a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Scripts 116

Scripts Best practices Engineering Accountability 116

AWS Machine Learning

MAY 1, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Chatbots 113

Chatbots APIs Engineering Automotive 113

AWS Machine Learning

SEPTEMBER 1, 2023

Solution overview To get responses streamed back from SageMaker, you can use our new InvokeEndpointWithResponseStream API. Other streaming techniques like Server-Sent Events (SSE) are also implemented using the same HTTP chunked encoding mechanism. This API allows the model to respond as a stream of parts of the full response payload.

APIs 101

APIs Chatbots Engineering Best practices 101

AWS Machine Learning

SEPTEMBER 8, 2023

Amazon Rekognition makes it easy to add image analysis capability to your applications without any machine learning (ML) expertise and comes with various APIs to fulfil use cases such as object detection, content moderation, face detection and analysis, and text and celebrity recognition, which we use in this example.

APIs 108

APIs Scripts Entertainment Personalization 108

AWS Machine Learning

MAY 3, 2023

This post explains the backup and recovery module and one approach to automate the process using an event-driven architecture. Solution overview The following diagram illustrates the high-level workflow of Studio domain backup and recovery with an event-driven architecture.

Scripts 63

Scripts APIs Accountability Engineering 63

AWS Machine Learning

JUNE 14, 2022

This function is directly called via its function URL, a simple way to assign an HTTP(S) endpoint to the Lambda function directly, without the need for a REST API. However, this isn’t a best practice and it’s not advised for production workloads. Calling the API with this information. The Canvas app.

APIs 76

APIs Best practices Accountability Management 76

AWS Machine Learning

NOVEMBER 22, 2023

By using the Framework, you will learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. Set up regular game days to test workload and team responses to simulated events.

Best practices 96

Best practices Metrics Feedback Enterprise 96

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Callminer

JULY 15, 2019

We are mirroring these events broadcast in US and UK friendly time zones, like a 3-day long concert, with themes each day highlighting: Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Webinarstock Calendar of Events. Link for WebinarStock US Sessions. Link for WebinarStock UK Sessions.

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

AWS Machine Learning

SEPTEMBER 27, 2024

The workflow consists of the following steps: The user uploads an architecture image (JPEG or PNG) on the Streamlit application, invoking the Amazon Bedrock API to generate a step-by-step explanation of the architecture using the Anthropic’s Claude 3 Sonnet model. The following diagram illustrates the step-by-step process.

Best practices 111

Best practices Engineering APIs Customer centricity 111

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

AWS Machine Learning

NOVEMBER 6, 2024

Enter Amazon Bedrock , a fully managed service that provides developers with seamless access to cutting-edge FMs through simple APIs. Solution overview Amazon Bedrock provides a simple and efficient way to use powerful FMs through APIs, without the need for training custom models. Select Titan Text G1 – Express.

APIs 101

APIs Accountability Best practices Engineering 101

AWS Machine Learning

MARCH 11, 2024

Stream ecommerce website events to a CDP. A CDP is used to capture events from an ecommerce website, for example when a user views a product or adds a product to their shopping cart. As a customer navigates an ecommerce website and these events are captured by a CDP, they are also forwarded to Amazon Personalize.

Personalization 106

Personalization Engineering APIs Advertising 106

AWS Machine Learning

JANUARY 7, 2025

To address this need, AWS generative AI best practices framework was launched within AWS Audit Manager , enabling auditing and monitoring of generative AI applications. These managed agents play conductor, orchestrating interactions between FMs, API integrations, user conversations, and knowledge bases loaded with your data.

Chatbots 95

Chatbots Management APIs Best practices 95

Pointillist

JULY 25, 2018

Thinking in Events. The fundamental data type for customer journey analytics is the event. Regardless of how you might think of data today, in customer journey analytics everything is an event. Treating every change to customer data as an event saves work for data engineers, as no transformation is required.

Analytics 93

Analytics Government Metrics APIs 93

AWS Machine Learning

FEBRUARY 24, 2023

In this post, we describe our design and implementation of the solution, best practices, and the key components of the system architecture. With our high-quality results now stored in OpenSearch Service, we’re able to perform geospatial and temporal search via a REST API, using Amazon API Gateway and Geoserver.

APIs 88

APIs Benchmark Government Analytics 88

AWS Machine Learning

MAY 19, 2023

The DescribeForMe web app invokes the backend AI services by sending the Amazon S3 object Key in the payload to Amazon API Gateway Amazon API Gateway instantiates an AWS Step Functions workflow. A pre-signed URL with the location of the audio file stored in Amazon S3 is sent back to the user’s browser through Amazon API Gateway.

APIs 92

APIs Scripts Best practices Engineering 92

AWS Machine Learning

NOVEMBER 22, 2023

The AWS Well-Architected Framework provides a systematic way for organizations to learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. This helps you avoid throttling limits on API calls due to polling the Get* APIs.

APIs 104

APIs Metrics Benchmark Enterprise 104