Callminer

JULY 15, 2019

Join leading smart home service provider Vivint’s Ben Austin and Jacob Miller for an enlightening session on how they have designed and utilized automated speech analytics to extract KPI targeted scores and route those critical insights through an API to their own customized dashboard to track and coach on agent scoring/behaviors.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

AWS Machine Learning

SEPTEMBER 9, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 120

APIs Engineering Telecommunications Enterprise 120

AWS Machine Learning

MAY 8, 2023

In this post, we address these limitations by implementing the access control outside of the MLflow server and offloading authentication and authorization tasks to Amazon API Gateway , where we implement fine-grained access control mechanisms at the resource level using Identity and Access Management (IAM). Adds an IAM authorizer.

APIs 94

APIs Government Accountability Scripts 94

AWS Machine Learning

NOVEMBER 14, 2023

In this post, we walk through best practices for managing LoRA fine-tuned models on Amazon SageMaker to address this emerging question. During fine-tuning, we integrate SageMaker Experiments Plus with the Transformers API to automatically log metrics like gradient, loss, etc. tar czvf model.tar.gz -C deepspeed.

Management 118

Management Best practices APIs Calibration 118

Help Scout

JULY 29, 2021

ReadMe’s FAQ lets you test your code directly within context ReadMe is software specifically designed for API technical documentation, so it should come as no surprise that its documentation and FAQ are excellent: . The 18 FAQ examples below will give you a great basis of ideas to work from to make your knowledge base content exceptional.

Self service 142

Self service Education Telecommunications APIs 142

AWS Machine Learning

MARCH 28, 2024

medium instance to demonstrate deploying LLMs via SageMaker JumpStart, which can be accessed through a SageMaker-generated API endpoint. Instead, adhere to the security best practices in AWS Identity and Access Management (IAM), and create an administrative user and group. We use an ml.t3.medium

Telecommunications 135

Telecommunications Transportation Healthcare Accountability 135

Babelforce

APRIL 28, 2020

In this post: Best practice for contact center service Outbound service and sales IVR and hold time Self-service Contact center management Customer loyalty. Best practice for contact center service. There’s a lot to think about in contact center best practice.

Contact Center 52

Contact Center Interactive Voice Response Self service Best practices 52

Babelforce

APRIL 28, 2020

In this post: Best practice for contact center service Outbound service and sales IVR and hold time Self-service Contact center management Customer loyalty. Best practice for contact center service. There’s a lot to think about in contact center best practice.

Contact Center 52

Contact Center Interactive Voice Response Self service Best practices 52

AWS Machine Learning

JUNE 6, 2023

This table name can be found by referencing the table_name field after instantiating the athena_query from the FeatureGroup API: SELECT * FROM "sagemaker_featurestore"."off_sdk_fg_lead_1682348629" For more information about feature groups, refer to Create a Dataset From Your Feature Groups and Feature Store APIs: Feature Group.

APIs 98

APIs Metrics Telecommunications Marketing 98

AWS Machine Learning

AUGUST 2, 2023

After ingestion, images can be searched via the Amazon Kendra search console, API, or SDK. You can then search for images using natural language queries, such as “Find images of red roses” or “Show me pictures of dogs playing in the park,” through the Amazon Kendra console, SDK, or API.

Enterprise 95

Enterprise Healthcare APIs Big data 95

AWS Machine Learning

JULY 31, 2023

This provides us a baseline that we can use to perform data augmentation, generating a new baseline, and finally getting the best model with a model-centric approach using the standard build functionality. We use the synthetic dataset from a telecommunications mobile phone carrier. Solutions Architect.

Metrics 98

Metrics Engineering Accountability Telecommunications 98

CustomerSuccessBox

FEBRUARY 28, 2022

Best practices: Consumption vs subscription. Best Practices: It has its NRR retained at $2B ARR. Although it is a company providing telecommunication services it takes real charges and has managed to keep its margins high as a software company of about 52% at $2B in ARR. Best Practices. With low CAC.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

Netomi

JANUARY 5, 2023

Industries such as airlines, telecommunications, and hospitality have suffered losses in their CX quality as a result of environmental factors like rising costs, supply issues, and staffing shortages. To keep up with competition, CX leaders need to stay informed about the ongoing rapid innovations in technology.

Chatbots 52

Chatbots Airlines Scripts Customer Support 52

NobelBiz

JUNE 26, 2023

Telecom Services Telecommunication services are the veins of a call center, transporting voice data from one point to another. Learn more about the best practices in contact center staffing, how to increase agent satisfaction & retention, and many more call center human resources tips and tricks.

Call Center 52

Call Center Interactive Voice Response call center software Contact Center 52

AWS Machine Learning

NOVEMBER 26, 2024

We use AWS Fargate to run CPU inferences and other supporting components, usually alongside a comprehensive frontend API. This setup implements a classic architecture consisting of a frontend API and backend application services. This complexity is typically required for an ML organization to provide product-side functionality.

Healthcare 110

Healthcare Engineering APIs Telecommunications 110

AWS Machine Learning

NOVEMBER 27, 2024

This authentication layer connects users to backend services through GraphQL APIs, managed by AWS AppSync , allowing for real-time data synchronization and game state management. Challenges and best practices for fine-tuning In this section, we discuss common challenges and best practices for fine-tuning.

Engineering 124

Engineering Real estate APIs Construction 124