AWS Machine Learning

FEBRUARY 18, 2025

During these live events, F1 IT engineers must triage critical issues across its services, such as network degradation to one of its APIs. This impacts downstream services that consume data from the API, including products such as F1 TV, which offer live and on-demand coverage of every race as well as real-time telemetry.

APIs 73

APIs Engineering Metrics Big data 73

TechSee

JULY 20, 2022

This platform removes the common barriers to adopting best-in-class computer vision technologies, as organizations can train their own customized computer vision models through the VI Studio and deploy practical automation using these models across TechSee’s suite of visual service products. cial intelligence and big data.

APIs 21

APIs Self service Enterprise Big data 21

Talkdesk

JANUARY 16, 2018

What are your customers saying about your company or your competitors? Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. What do they like, want, need or hate?

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

What are your customers saying about your company or your competitors? Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. What do they like, want, need or hate?

Analytics 40

Analytics Call Center Customer centricity Construction 40

Balto

JANUARY 14, 2025

It provides actionable insights into key performance indicators (KPIs) such as average handle time (AHT), first call resolution (FCR), and customer satisfaction scores, which evaluate the effectiveness of call center operations and customer experience. This personalization increased customer retention by 18%.

Call Center 52

Call Center Analytics Average Handle Time Big data 52

aircall

MARCH 19, 2021

With all the available customer data companies have at their disposal to enhance the performance of customer service, sales, and marketing efforts, a remarkable 73% of companies still do not use it effectively. And out of those who do practise data collection, only 12% analyze it. Tealium AudienceStream CDP.

Sales 62

Sales CRM Marketing Best practices 62

aircall

MAY 24, 2021

In today’s marketplace, it’s hard to survive without the cloud, big data, APIs, IoT, machine learning, artificial intelligence, automation, and mobile technologies. Build customer-centric processes. Start with the customer experience. What Is a Digital Transformation Framework? Have a basis for comparison.

Best practices 62

Best practices Call Center Analytics Technology 62