Talkdesk

JANUARY 16, 2018

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . With technological advancements in speech recognition, artificial intelligence and big data, the spoken words in those calls can now be used to elicit actionable insights from spoken information.

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . With technological advancements in speech recognition, artificial intelligence and big data, the spoken words in those calls can now be used to elicit actionable insights from spoken information.

Analytics 40

Analytics Call Center Customer centricity Construction 40

Xaqt

FEBRUARY 6, 2020

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. technologies were first emerging.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

CSM Magazine

JULY 28, 2015

Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations. The challenge for many providers is executing on this vision.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45