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We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. We have a deep local talent pool from which to hire bilingualagents, and we’re obsessed with strategic partnership.
It’s much more difficult to justify a price break if the campaign is overly small, and many outsourced call centers will require a minimum of hours or FTE’s to agree to take on the work altogether. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality.
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