aircall

AUGUST 13, 2021

Customizable VoIP packages (including custom API development). Excellent call quality. Aircall analytics lets you measure various call performance indicator metrics such as call volume, wait time, hold time, and missed call rate from a single pane of glass. Call whispering. Dedicated account management.

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NobelBiz

SEPTEMBER 17, 2024

Integrations: CRM Integrations : NobelBiz integrates with popular CRM platforms like Salesforce, Zendesk, and Microsoft Dynamics, allowing contact centers to track customer interactions, access call history, and manage leads all in one place. Ideal for managing large call volumes in sales and support teams.

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aircall

MAY 3, 2021

An open CTI is a JavaScript API that allows developers to integrate third-party CTI systems. That’s a lot of technical jargon which equates to giving your company the right tools to implement a full-featured call center. Offers a detailed view of sales activity by leveraging call recording and call logging features.

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JustCall

DECEMBER 23, 2022

In this blog, we will look at some of the most relevant alternatives to 8×8. per user per month Premium – Message, video, and phone features and an open API at $33.74 per user per month Ultimate – Message, video, and phone features and an open API at $44.99 per user per month. Microsoft Teams. Essentials : $22.99/user/month

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JustCall

APRIL 3, 2024

Many of the best auto dialer software, such as RingCentral or JustCall, offer localization features and allow you to make international calls. For example, with JustCall, you can automate the logging of calls into a Google Sheets spreadsheet (Google Sheets integration or through the public API).

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JustCall

APRIL 5, 2023

This blog dives deep to pull out insights that help you choose. Moreover, JustCall users in the Premium and Custom plans get API and webhook access, which allows them to build bespoke solutions. Businesses can use the easy-to-use OTP API system that enables developers to set up and implement 2FA functionalities for web and mobile apps.

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JustCall

JANUARY 19, 2023

This in-depth blog will take you through the top 8 VoIP options and alternatives that will help you find your next business phone provider. To use WhatsApp for larger businesses, go on over to Business API where you can send messages with images, videos, and GIFs. Use custom solutions built on the API. 5 Capterra– 4.7/5

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Tenfold - Contact Center Blog

DECEMBER 28, 2017

The Common server functions provided by CTI applications are: Call routing, advanced call reporting functions, and voice recording integration. CTI offers simple APIs, allowing you to integrate it with existing software like your CRM, helpdesk and database. Calls can be routed to the appropriate agent group for better response.

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JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Look for an alternative that offers APIs to integrate it with other tools you use. This comprehensive guide has compiled the top 8 sales Gong alternatives you can consider. Also, see if it works on different devices and web browsers.

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