Avaya

AUGUST 1, 2017

That’s why we’re so excited about the Avaya CRM Connector, designed specifically for Salesforce integration. The Avaya CRM Connector enhances the relationship between Salesforce and the underlying foundation of the contact center. 1 global CRM provider , brings enterprises one step closer to bridging this critical technology gap.

CRM 58

CRM Multichannel APIs Healthcare 58

JustCall

APRIL 4, 2023

Customer Relationship Management (CRM) software is the bedrock of organizations today. To make the most of this technology, engaging in CRM data integration with your existing business processes and systems is important. What is CRM Integration? What Are the Different Types of CRM Integration Services? These include: 1.

CRM 52

CRM voip APIs Sales 52

Aspect

OCTOBER 3, 2018

A Rich Set of APIs for External Integration with CRM Systems and Enterprise Data Sources. A SaaS (Software as a Service), open architecture with robust APIs ensures organizations can unite systems and operations across the enterprise that impact the customer experience.

APIs 107

APIs Self service SaaS Enterprise 107

JustCall

MAY 26, 2022

Your agents to make, receive, track and record phone calls directly from web, mobile or the CRM/Helpdesk tool they use. All the phone calls and text messages get automatically logged in the CRM or Helpdesk that you use. Sales reps can make more phone calls by automatically logging all phone calls in the CRM.

CRM 98

CRM APIs Sales Technology 98

AWS Machine Learning

APRIL 29, 2024

This blog post is co-written with Pradeep Prabhakaran from Cohere. Command R/R+ in Tool Use mode creates API payloads (JSONs with specific parameters) based on user interactions and conversational history. These can be used to instruct any other application or tool.

APIs 120

APIs Engineering Enterprise CRM 120

VirtualPBX

AUGUST 5, 2021

Today’s VirtualPBX 5 blog will show you five simple and effective text message service strategies that the pros use to capture more business. You will have the power to fully automate SMS marketing , send an SMS from your CRM , and utilize our API to make a custom Business SMS integration. Sales Promotions.

APIs 98

APIs CRM Sales Feedback 98

AWS Machine Learning

AUGUST 30, 2023

To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. Human: Can it integrate with my CRM? Search string: "Is it fast?

Self service 131

Self service APIs Transportation Contact Center 131

JustCall

AUGUST 16, 2021

Further, you can integrate your phone software with CRM and helpdesk to make your job easier. It also enables other communication channels including emails, text messages, as well as CRM integrations. Additionally, CRM and business tool integrations are also a part of CCaaS platforms. Typically, it is a cloud-based phone.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

ClientSuccess

FEBRUARY 8, 2021

Over the past few years, customer success teams have migrated off sales-focused CRM and project management platforms to solutions that are custom built from the ground-up for customer success teams to better manage customer accounts. What kinds of API integrations do you provide to seamlessly connect with our other vendors? .

APIs 98

APIs outsourcing CRM Accountability 98

Cisco - Contact Center

JUNE 13, 2019

We’ve taken this one step further, by creating out-of-the-box connectors for some of the most commonly used CRM and ticketing applications used by our customers – Salesforce, Microsoft Dynamics, Zendesk, and ServiceNow. Lastly, we’ve included the connectors with your license at no additional cost!

Contact Center 68

Contact Center APIs contact center solutions CRM 68

VirtualPBX

MARCH 3, 2023

Our very own Customer Success Coordinator, Kathy, needed to find a way to accurately track her teams activity in Pipedrive CRM and be able to follow up with received voicemails. Once the customer service automation is triggered, a deal is created in Pipedrive (our CRM).

Customer Service 98

Customer Service voip Call flow CRM 98

Talkdesk

JANUARY 22, 2018

This approach brings an emphasis on using CRM data in every interaction across a wider channel map. Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce. Through APIs, we provide out-of-the-box integrations with Salesforce and Zendesk at no additional charge.

CRM 40

CRM Contact Center Cloud contact APIs 40

Netomi

SEPTEMBER 20, 2021

Back-end systems integrations (CRM, OMS, etc.) Check out any of these helpful blog posts from our team: Getting Started with Netomi on Zendesk. CSML helps developers build and deploy chatbots easily with its expressive syntax and its capacity to connect to any third party API. Reinforcement learning and ongoing optimization.

Chatbots 126

Chatbots APIs Surveys Analytics 126

Cisco - Contact Center

FEBRUARY 19, 2021

Communications Platform-as-a-Service ( CPaaS) infrastructure to enable customization of communications via APIs. In addition to API access, the platform allows for the automation and orchestration of customer interaction workflows. The Future of Customer Experience Begins Now [Blog]. IMImobile website.

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

UJET

JANUARY 9, 2020

Are they using separate tools connected through loosely developed APIs? Is the CRM slow to pull customer information or update with information from other tools? That is accomplished when the agent is able to understand quickly, get relevant data from the CRM when needed, and use the best solution available.

Multichannel 72

Multichannel Customer Experience Brand ambassadors CRM 72

AWS Machine Learning

MARCH 15, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

APIs 140

APIs Engineering Technology CRM 140

aircall

APRIL 25, 2022

Three Cheers for the Open API. Since the launch of the Aircall App Marketplace in 2019, countless partners have used our API to build innovative apps that expand the Aircall app ecosystem. . Our public API makes it easy for developers to work with Aircall. Together, we’re building the future of voice. . A Toast to Our Partners.

APIs 62

APIs CRM Technical Support Marketing 62

aircall

DECEMBER 1, 2022

Kustomer, which was recently acquired by Meta, is a CRM designed for omnichannel customer service. WhatsApp’s recent partnership with Salesforce made their Cloud API available to all Salesforce users globally. The post WhatsApp Business & Aircall: A Winning Combination for Customer Communications appeared first on Aircall Blog.

APIs 117

APIs Wait times Customer Support Chatbots 117

AWS Machine Learning

SEPTEMBER 14, 2023

Amazon API Gateway hosts a REST API with various endpoints to handle user requests that are authenticated using Amazon Cognito. Finally, the response is sent back to the user via a HTTPs request through the Amazon API Gateway REST API integration response. Amazon API Gateway 1M REST API Calls 3.5

APIs 124

APIs Healthcare Scripts Engineering 124

NICE inContact

JANUARY 24, 2018

For example, many companies are seeing the benefits of deploying cloud contact center integrated with cloud CRM solutions to inside sales staff. IBM Watson, first brought to attention when it played Jeopardy against human champions, announced the Watson API in 2013 to allow other software developers to use Watson AI. Plan to join us!

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

AWS Machine Learning

OCTOBER 15, 2024

In this blog post, we will harness the power of generative AI and Amazon Bedrock to help organizations simplify, accelerate, and scale migration assessments. For example, a user might request to Generate R-disposition with cost estimates or Generate Migration plan for specific application IDs (for example, A1-CRM or A2-CMDB).

APIs 94

APIs Engineering Accountability Best practices 94

NobelBiz

APRIL 2, 2024

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. CRM Connectors and API Integrations : Updating CRM client profiles in real-time just got easier.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

ProProfs Blog

OCTOBER 25, 2021

In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. For example, by connecting the survey tool to your CRM tools, you can identify potential leads online and source more business for your brand. Here we go!

Feedback 148

Feedback Surveys Enterprise Analytics 148

Fonolo

SEPTEMBER 27, 2018

The larger pattern is the growing overlap of CRM and call centers (See “ Is a Call Center Just a CRM Feature? ”). Twilio and others made the once daunting voice-and-telco part of call center just another API call. I will update it in an upcoming blog to reflect the Vonage acquisition and other changes.

Call Center 76

Call Center voip CRM industry standards 76

Aspect

AUGUST 29, 2017

A rudimentary example would be eliminating the cut and paste necessary when transferring an insurance applicant’s personal information stored in the Salesforce CRM to an insurance quoting application. Unattended RPA can be implemented on a virtual desktop, or directly through APIs to applications running on a server.

Contact Center 93

Contact Center APIs Enterprise Technology 93

UJET

JANUARY 9, 2020

Are they using separate tools connected through loosely developed APIs? Is the CRM slow to pull customer information or update with information from other tools? That is accomplished when the agent is able to understand quickly, get relevant data from the CRM when needed, and use the best solution available.

Multichannel 63

Multichannel Customer Experience Brand ambassadors CRM 63

Natalie Petouhof

NOVEMBER 2, 2016

Data management, data acquisition, export, archiving and API integration. Process management and user interface, data dashboard, workflow management, engagement capabilities, publishing, CRM. Optimize design of advertising and marketing campaigns, as well as customer service engagement based on customer insights.

Advertising 84

Advertising APIs Analytics CRM 84

NICE inContact

JUNE 20, 2018

And most importantly, perhaps, the on-premise PBX wasn’t integrated with Hoveround’s CRM. With a suite of CXone products, which also includes CXone Automatic Contact Distributor, CXone Interactive Voice Response, CXone Reporting and CXone APIs, Hoveround shows no signs of slowing down any time soon.

Customer Service 66

Customer Service Interactive Voice Response APIs Contact Center 66

Nicereply

MAY 6, 2021

With Nicereply’s API , you can add each customer’s response to their contact record in your CRM. The post Rethinking Your 2021 Marketing Strategy Based on NPS Data appeared first on Customer Happiness Blog. While promoters might be happy to be upsold and cross-promoted, detractors likely need more education and support.

Marketing 98

Marketing Surveys Advertising APIs 98

Pointillist

FEBRUARY 19, 2018

Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs. Our web analytics and CRM platforms take advantage of this inherent luxury. Business Context.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

Upstream Works

JANUARY 22, 2019

These applications are often best-of-breed and highly valued by the contact center, including CRM, WFM, QM, and proprietary systems. Join our webinar and demo: Accelerate CX Innovation with Smart Integrations across the Enterprise.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

Expivia

FEBRUARY 15, 2024

Key Features: Automated interaction summarization Integration with leading CRM platforms Reduction in after-call workload for agents Enlighten Copilot: Enhancing Agent Performance This is NICE’s agent assist tool. If you have a heavy headcount with minutes of ACW or wrap, this is the tool for you.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

Creative Virtual

JANUARY 28, 2021

API request fees) or flat monthly subscription costs for low-end systems, but who is giving the educated bot buyer a clear, top to bottom view of what it costs to build a system that will really work? A standard production system should include integration with a live chat platform as well as your CRM.

Chatbots 98

Chatbots Consulting Consulting Virtual Agent 98

aircall

FEBRUARY 26, 2018

Aircall integrates with dozens of the most popular CRM suites, helpdesk platforms, plus Zapier (for everything else). Using Aircall’s open API, users can create customizable integrations. Direct display of all CRM integrations. We are very serious about integrations. 2018 updates include: Cold and warm call transfers.

call center software 59

call center software Call Center First call resolution Technical Support 59

AWS Machine Learning

NOVEMBER 30, 2023

With Amazon Bedrock, customers are only ever one API call away from a new model. Knowledge Bases is now generally available with an API that performs the entire RAG workflow from fetching text needed to augment a prompt, to sending the prompt to the model, to returning the response. check availability of an item in the ERP inventory).

APIs 145

APIs Enterprise Best practices Technology 145

VocalCom

MAY 13, 2020

With this cloud solution natively developed in Salesforce, Beter Bed can manage its call center and the entire customer relationship directly in one unique application – Salesforce -, eliminating the need for API or integration.

contact center solutions 62

contact center solutions Cloud contact Contact Center Inbound sales 62

JustCall

JANUARY 23, 2024

This blog post will guide you through the process of getting started with WhatsApp Business for Teams and help you leverage its capabilities to enhance your business communication. What is the WhatsApp Business API for teams? This is an option in WhatsApp Business API only, as the WhatsApp Business App doesn’t support multiple users.

APIs 52

APIs Accountability CRM Interactive Voice Response 52