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Call center managers should implement regular calibration sessions where teams review sample interactions to ensure consistent evaluation standards. Chatbots have matured from clunky decision trees to sophisticated virtualagents capable of handling complex customer inquiries.
Some of these include: AdaAgent Assist, Airkit Assist, Hub Auto, Reach, Balto, Calabrio, PCI Pan Digital Agent Assist, Pypestream, Verint, Zingtree, Talkdesk also offers API access for all plans. Powerful VirtualAgent When we talk about Talkdesk’s virtualagent, we are not referencing the multi-level attendant or the IVR.
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