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How to Migrate from an On-premise Call Center Solution to a Cloud one

3CLogic

And in the new COVID work era cloud contact centers allow agents and administrators to operate from anywhere they have an internet connection. What’s the downside to a fully hosted cloud call center solution? But that’s a topic for another day.

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Better FCR? 5 Call Center Solutions to Help Callers, First Time!

Babelforce

Today, we’re going to look at 5 call center solutions to reduce your repeat contacts. 5 call center solutions for better FCR. FCR is a measure of how many customers called more than once about a single issue. All the same, you probably do receive plenty of preventable calls.

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Better FCR? 5 Call Center Solutions to Help Callers, First Time!

Babelforce

Today, we’re going to look at 5 call center solutions to reduce your repeat contacts. 5 call center solutions for better FCR. FCR is a measure of how many customers called more than once about a single issue. All the same, you probably do receive plenty of preventable calls.

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What is a Cloud-based Call Center Solution? (And How to Choose the Right One)

Babelforce

What does it mean for a call center solution to be in the cloud? What are the benefits of a cloud-based solution? And cloud call center solutions offer many benefits to companies that make the switch. What does it mean for a call center solution to be in the cloud?

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The Future of Customer Experience Begins Now

Cisco - Contact Center

The existence of a CPaaS industry (Communications Platform as a Service) has trained customers to expect APIs to customize their application. Gone are the days where a solution would only be customized through professional services. An open, API-first approach allows ultimate extensibility.

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Streamline Your Business: Elevate Customer Service with Twilio Help Desk Contacts

TeleDirect

Their innovative APIs and cloud connection services are the perfect tools to improve our fantastic call centers. Now, our clients can utilize a TeleDirect-Twilio contact center that features our expert call center agents and their innovative voice and text channels.

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Cisco + IMImobile: Delivering the Future of Customer Experience, Together

Cisco - Contact Center

Communications Platform-as-a-Service ( CPaaS) infrastructure to enable customization of communications via APIs. In addition to API access, the platform allows for the automation and orchestration of customer interaction workflows.