APIs call center solutions Contact center software 
Babelforce
MARCH 30, 2022
What does it mean for a call center solution to be in the cloud? What are the benefits of a cloud-based solution? The cloud is changing business software, too. And cloud call center solutions offer many benefits to companies that make the switch. In this post: What is “the cloud?”
Hodusoft
OCTOBER 14, 2020
Modern contact center software may have integrated CRM, which makes life easier for agents. However, portmanteau, all-in-one software may have inherent drawbacks. Further, the software is developed specifically for a purpose. IP PBX does what it is supposed to do: make and receive calls. APIs at work.
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Cisco - Contact Center
DECEMBER 17, 2020
The existence of a CPaaS industry (Communications Platform as a Service) has trained customers to expect APIs to customize their application. Gone are the days where a solution would only be customized through professional services. An open, API-first approach allows ultimate extensibility.
Hodusoft
FEBRUARY 14, 2020
Call centers today have access to dozens of call center solutions. If you are starting a call center or wish to upgrade your contact center software then go through this list of top 10 call center software for 2020 and select one that suits your operations the best.
Cisco - Contact Center
FEBRUARY 19, 2021
Communications Platform-as-a-Service ( CPaaS) infrastructure to enable customization of communications via APIs. In addition to API access, the platform allows for the automation and orchestration of customer interaction workflows.
Hodusoft
MAY 10, 2024
The COVID-19 pandemic propelled virtual call centers and contact centers from being supplemental solutions to essential infrastructure. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. What Are Virtual Call Centers and Contact Centers?
Hodusoft
FEBRUARY 22, 2022
Signalmash specializes in providing communication solutions for Voice, SMS, and Video meetings. HoduCC – Contact Center Software. It was then that companies across the board began to realize the many benefits of an omnichannel call center solution to handle this heavy inflow of inquiries.
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