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Their contact center agents manage mostly inbound, sales and service related enquiries. In January 2020, the company chose to replace its existing contact center solution with Vocalcom’s Salesforce Edition solution.
Whether you mostly engage in outbound marketing or instead see most of your customer traffic through inboundsales and support calls, these plans make sense. Even the lowest-tier plan, Essentials, includes access to ACD Queues and Webhooks as additions to the base feature set.
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