AWS Machine Learning

SEPTEMBER 29, 2022

Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow. The admin configures questions and answers in the Content Designer, and the UI sends requests to Amazon API Gateway to save the questions and answers.

Virtual Agent 79

Virtual Agent Call flow Interactive Voice Response Contact Center 79

VirtualPBX

MARCH 3, 2023

Track Team Activity with Webhooks & Zapier Webhooks are an HTTP-based callback function that allows lightweight, event-driven communication between application programming interfaces (APIs). These are assigned to the VirtualPBX agent that took the call and associated with the customer account and caller to keep a helpful history.

Customer Service 98

Customer Service voip Call flow CRM 98

AWS Machine Learning

SEPTEMBER 25, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 114

APIs Call flow Accountability Technology 114

TechSee

JANUARY 24, 2019

Integrations: Look for an ecosystem-friendly platform that is based on open APIs to maximize data integration and agent workflow. Some key integration features are single sign-on, integrations with CRM, customer app and knowledge base, and customized call flow support. Proven track record: The provider should have experience!

Call flow 141

Call flow Sales Technical Support APIs 141

3CLogic

OCTOBER 7, 2020

Thanks to Natural Language Processing (NLP), AI, Text-to-Speech (TTS), bots, and easy-to-use APIs, voice-enabled self-service to address simple inquiries such as the ones below, are far more feasible to apply today without impacting the customer experience. Today customers speak to their car, their phone, to Siri, etc.

Interactive Voice Response 76

Interactive Voice Response Call flow Self service Enterprise 76

3CLogic

AUGUST 18, 2020

Designed to complement what already exists, advanced features often include configurable call recording, virtual agent monitoring, drag-and-drop call flow (IVR) designers, Skills-based Routing, Self-service options, call transcription, API-driven CRM integrations, and integrated reporting & analytics – all designed to streamline the daily administration (..)

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

Talkdesk

DECEMBER 23, 2020

Talkdesk can help financial institutions quickly stand-up dedicated PPP contact centers to manage emergency programs like PPP in multiple iterations, or integrate the Talkdesk CX Cloud into your overall contact center platform, leveraging: Workforce Engagement Management to empower agents to deliver exceptional client service from home Predictive Dialing (..)

Banking 126

Banking Real estate Government Contact Center 126

AWS Machine Learning

FEBRUARY 6, 2023

The voice authentication call flow implemented in Talkdesk interacts with Amazon Lex as follows: When a phone call is initiated, a customer lookup is performed using the incoming caller’s phone number. The connector was built by using the Amazon Lex Model Building API with the AWS SDK for Java 2.x.

Cloud contact 79

Cloud contact Self service Contact Center Virtual Agent 79

Thinq

MAY 13, 2020

Could you leverage artificial intelligence to make your calls smarter? Listen to this month’s 30-minute episode of CallTalk to get tips and insights on how to properly assess AI for your center’s needs, keep the call flows going, and make you a hero to your […].

Contact Center 64

Contact Center Call flow APIs Call Center 64

Calltools

MAY 29, 2024

By filtering out voicemails, agents can spend more time on calls answered by humans, improving productivity in your contact center. AMD is a voice API feature that analyzes the first few seconds of a phone call to identify who or what answers it—a human or a machine. What Is Answering Machine Detection (AMD)?

Telemarketing 52

Telemarketing Call flow Best practices Contact Center 52

SharpenCX

MARCH 16, 2021

You manage the integration from your main call flow, so you can decide what info your agents see and what paths your customers take. Our open APIs let us build call center integrations to the other platforms you use, too. And, managers and admins can choose what info to share with agents in the screen pop. What’s more?

Call Center 67

Call Center Management Interactive Voice Response Call flow 67

Spearline

JANUARY 23, 2018

An API (Application Programming Interface) will enhance your utilisation of our platform. Our RESTful API provides your developers with the ability to create campaigns, add numbers, time groups, export data for every test run, every day, every hour, every minute if that’s what you need to put your arms around your business.

Benchmark 40

Benchmark Call flow APIs Big data 40

Whitepages Pro

JUNE 2, 2017

We were excited to participate in this vibrant community and share how data can be used to create more intelligent call flows. This powerful new feature integrates with Google’s Cloud Speech API, so developers can add transcription to their Twilio voice services without having to train complicated models. Launch of channels.

Interactive Voice Response 40

Interactive Voice Response APIs Average Handle Time Call flow 40

Talkdesk

JUNE 24, 2016

Right on the heels of our release of Talkdesk for Slack, one of the hackathon teams created the Talkdesk Messenger Bot using Facebook’s new messenger API. Peppered Tiger is an update to an internal tool, Salty Taiga, used by many Talkdesk teams to view the “lifetime of a call.” This hack gives our team a real-time view into live calls.

Call flow 51

Call flow Contact center software Engineering APIs 51

CSM Magazine

JULY 28, 2015

Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations. The challenge for many providers is executing on this vision.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

Spearline

JANUARY 3, 2019

Email support@spearline.com or call us on +353 (0)28 51460. Spearline API launched. Did you know, any service or functionality provided on the Spearline platform is now available through our API (application programming interface)? Our API allows you to connect various systems together. Find out more about API.

APIs 40

APIs Call flow Engineering Enterprise 40

Spearline

AUGUST 13, 2019

The standard definition of PDD can be defined as: "the time or delay that occurs from the time a number has been dialed, until the caller or called party hears ringing." Spearline aims to replicate the exact flow that your customer experiences when they place a call.

Telecommunications 45

Telecommunications Call flow industry standards APIs 45

aircall

OCTOBER 20, 2021

It’s a well-known but rare state of mind called “flow”, first identified in the 1960s by psychologist Mihaly Csikszentmihalyi. One of flow’s biggest enemies is hopping between different types of tasks. You can use its open API to create custom workflows, synchronizing agent availability with your Google Calendar, for example.

Sales 62

Sales Management Call flow CRM 62

Tethr

JANUARY 18, 2019

For example, Five9 – one of the leading cloud-based call center platforms – provides an open API that enables the sharing of call audio and metadata with Tethr’s leading AI-powered voice analytics platform. Calls flow securely from the Five9 cloud to the Tethr cloud where they are transcribed and analyzed.

Enterprise 48

Enterprise Outbound sales Call flow APIs 48

Enghouse Interactive

SEPTEMBER 3, 2021

Increases productivity by improving call flows. Increases Operational Agility. Easily engage with appropriately skilled resources wherever they may be.

contact center solutions 68

contact center solutions Contact Center Call flow Enterprise 68

Babelforce

MARCH 16, 2023

Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). babelforce’s no-code call flow builder empowers CX Makers to build, test and update agent workflows and customer journeys.

Contact Center 52

Contact Center Call flow Abandon rate Call Center 52

Momentum Telecom

JANUARY 29, 2025

Integration with Existing Telephony: Because Teams Direct Routing allows you to connect your current phone system or provider to Microsoft 365, you can continue using existing numbers, call flows, and trunk contracts. Outbound and Inbound PSTN Calls: Users can make and receive calls through the PSTN using the Teams client.

Call flow 52

Call flow Technical Support Enterprise Contact Center 52

Nexmo

AUGUST 23, 2019

In a few lines of code, you have created an application that can create conference calls with multiple people. Check out our documentation on Nexmo Developer where you can learn more about call flow or Nexmo Call Control Objects. You can also take a look at the Conference Call code snippet for this example and more.

Call flow 75

Call flow Accountability Management APIs 75

Call Experts

FEBRUARY 9, 2023

Our answering service can be tailored to your unique needs , including the hours of operation, the types of calls accepted, and the information provided to callers. This customization allows you to control your call flow and ensures that all calls receive the same care.

Answering services 52

Answering services Accountability Call flow Finance 52

Babelforce

MARCH 31, 2020

It’s really simple to integrate systems using APIs so that data and messages can move across them. But it’s totally reliant on their ability to integrate systems and automate call flows. The post More Calls to Deflect? VoiceBots link with different automated services. How do you do that?

Interactive Voice Response 52

Interactive Voice Response Telecommunications Call flow APIs 52

JustCall

APRIL 5, 2023

Feedback on Five9 from Real-World Users Five9 Pros Five9 Cons Deployment is quick The software can be complex to use Feature-rich platform The platform sometimes encounters lag when loading and in between calls Prebuilt integrations with popular software like Slack, Zoom, etc. It provides open APIs and comes with 1,000+ prebuilt integrations.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

FEBRUARY 6, 2023

All you need is your PC, mobile, or any internet-ready device where you can deploy your corporate communication framework using APIs. Its offerings fuse outbound, inbound, and omnichannel call flow. Aircall Aircall offers a comprehensive communication center for handling calls, video, and messaging in the same place.

voip 52

voip Interactive Voice Response CRM Contact Center 52

Hodusoft

JULY 3, 2024

Regular contact center software provides basic call routing capabilities suitable for smaller-scale operations. It typically supports routing calls to a limited number of departments or queues with relatively simple call flows.

Contact center software 52

Contact center software Enterprise Contact Center Interactive Voice Response 52

JustCall

APRIL 9, 2024

Custom integrations and workflow automation with public API. International calling with localization features. On-screen scripts for live calls. Dedicated tools for reporting and call analytics. RingCentral provides flexible options when it comes to call flow set-up. Multi-level IVR.

voip 40

voip Sales Scripts CRM 40

JustCall

APRIL 18, 2023

Twilio Twilio’s call center system, Twilio Flex, offers an open API and voice SDK instead of pre-built software. The result is a call center solution that is fully tailored to your corporate needs. And this customization spans across the setup, from web-ready applications to queue management and call transcription.

call center software 52

call center software Call Center call center solutions Enterprise 52

JustCall

APRIL 3, 2023

user/month Ultimate : Message, Video, Phone, Open API at $62.99/user/month Lets you scale easily, as evident from the fact that you can add or reduce lines, devices, offices, and remote teams, etc. user/month Why is RingCentral an Alternative to CallRail? Connect: $274/month billed yearly.

Interactive Voice Response 52

Interactive Voice Response Analytics Enterprise Feedback 52

JustCall

APRIL 3, 2023

It provides a suite of APIs and SDKs for developers to add communication functionality to their applications without the need for complex infrastructure (or expertise.) Top Features of Twilio Voice-calling capabilities include features such as call recording, conference calling, and interactive voice response (IVR).

Interactive Voice Response 52

Interactive Voice Response Enterprise call center software Analytics 52

JustCall

MARCH 10, 2023

Ideally, an API is a necessary tool to have with the UCaaS solution. If the vendor does not provide an API or integration module, then it should at least support third-party bridges like Zapier. Integrations Every business has its own ERP setups that do not need to change.

voip 40

voip APIs contact center solutions Contact Center 40

JustCall

MARCH 23, 2023

It provides a wide range of features like call tagging and click-to-dial and integrates with third-party apps like Hubspot, Zoho CRM, and Zendesk, making it a great call center solution for support and sales teams. Call flow designer – Route customers to agents or solutions based on predefined criteria.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

JustCall

APRIL 12, 2023

JustCall vs Aircall Pricing Comparison JustCall Pricing Plans Aircall Pricing Plans Standard Plan: $30/ user per month, billed monthly $24/user per month, if billed annually Essentials Plan: $40/user per month, billed monthly $30/user per month, if billed annually 3-user minimum Features Offered: Local Number Unlimited Inbound Minutes (toll-free (..)

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

NobelBiz

JUNE 1, 2021

Indeed, a good call center software system should enable rapid information sharing in order to give a better contact center experience for the client. In addition, a cloud-based CCaaS solution should improve team structure and call flow management.

voip 52

voip call center software Contact Center Call Center 52