APIs Call flow CRM 
3CLogic
AUGUST 18, 2020
Connectors can bridge the gap between on-premise infrastructures such as Cisco and Avaya and a CRM or Service Management Platform (ie ServiceNow or Microsoft Dynamics), with an easy-to-implement, cost-efficient CTI softphone connector. Hybrid Cloud. Total Cloud. Think configuration over code. to drive superior customer outcomes.
VirtualPBX
MARCH 3, 2023
Our very own Customer Success Coordinator, Kathy, needed to find a way to accurately track her teams activity in Pipedrive CRM and be able to follow up with received voicemails. Once the customer service automation is triggered, a deal is created in Pipedrive (our CRM).
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3CLogic
OCTOBER 7, 2020
Thanks to Natural Language Processing (NLP), AI, Text-to-Speech (TTS), bots, and easy-to-use APIs, voice-enabled self-service to address simple inquiries such as the ones below, are far more feasible to apply today without impacting the customer experience. to drive more intelligent outcomes without the need for live agent assistance.
TechSee
JANUARY 24, 2019
Integrations: Look for an ecosystem-friendly platform that is based on open APIs to maximize data integration and agent workflow. Some key integration features are single sign-on, integrations with CRM, customer app and knowledge base, and customized call flow support.
aircall
OCTOBER 20, 2021
It’s a well-known but rare state of mind called “flow”, first identified in the 1960s by psychologist Mihaly Csikszentmihalyi. One of flow’s biggest enemies is hopping between different types of tasks. Integrate With Your CRM. Batch Tasks. Achieving it means quieting the mind and focusing on what you’re doing.
Tethr
JANUARY 18, 2019
For example, Five9 – one of the leading cloud-based call center platforms – provides an open API that enables the sharing of call audio and metadata with Tethr’s leading AI-powered voice analytics platform. Calls flow securely from the Five9 cloud to the Tethr cloud where they are transcribed and analyzed.
CSM Magazine
JULY 28, 2015
Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations. Always move a live call into a mobile C-SAT survey that can be completed at the customer’s convenience. CRM Push Follow Up.
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