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Data Integration Tools & The VirtualPBX API

VirtualPBX

The underlying platform that runs our Business Phone Plans , called Dash, includes an API that we use internally to pass information from one part of the system to another – such as when you transfer a call. Our Zapier template can, for instance, log inbound calls in a Google Sheet or note voicemail receipts in a Trello card.

APIs 98
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5 Best Business VoIP Features For Busy Professionals

VirtualPBX

DND allows you to pause all incoming call activity temporarily. Furthermore, you’ll have the ability to direct callers to a default call flow such as an assistant or voicemail box. In addition, you’ll have the ability to create custom integrations and utilize our API to meet your specific communication needs.

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We’ve Launched Our Business SMS Texting Feature!

VirtualPBX

Automated Team Management With Webhooks and API. This type of connection building can be automated further with use of the VirtualPBX API , which has also been extended to our Advanced and Enterprise customers. Multiple Auto Attendants gives your business the opportunity to establish more than one inbound call flow.

APIs 98
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Step up Customer Assistance with Live Video Support

TechSee

This is ideal for customers looking to make travel arrangements, change the details on their hotel stay, report a defect in a purchase or see a product demo. Integrations: Look for an ecosystem-friendly platform that is based on open APIs to maximize data integration and agent workflow.

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Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

For a demo video describing the experience of a customer dialing into a contact center and interacting with QnABot, check out the below video: QnABot provides a preconfigured architecture that delivers a low-code experience, as shown in the following diagram. Export the Genesys call flow from the QnABot Content Designer.

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Your Non-Technical Guide to Call Center Integrations: How Managers and Admins Can Use Sharpen + Salesforce & Zendesk for a More Productive Team

SharpenCX

You manage the integration from your main call flow, so you can decide what info your agents see and what paths your customers take. Our open APIs let us build call center integrations to the other platforms you use, too. Request a Demo. What’s more? Not a Salesforce or Zendesk user? Let’s talk about it.

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The Company that Hacks Together: June 2016 Hackathon

Talkdesk

The whole cross-atlantic company (we have offices in Lisbon and San Francisco) gathered to watch the demos. Right on the heels of our release of Talkdesk for Slack, one of the hackathon teams created the Talkdesk Messenger Bot using Facebook’s new messenger API. This hack gives our team a real-time view into live calls.