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Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud callflow. The admin configures questions and answers in the Content Designer, and the UI sends requests to Amazon API Gateway to save the questions and answers.
To support WaFd’s vision, Talkdesk has extended its self-service virtualagent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. Talkdesk has extended its self-service virtualagent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly.
In addition to basic connector functionality, a hybrid cloud contact center can provide the best of both worlds – the comfort of using your existing environment, known call quality, and security protocols with the feature flexibility only a cloud solution can provide.
Feedback on Five9 from Real-World Users Five9 Pros Five9 Cons Deployment is quick The software can be complex to use Feature-rich platform The platform sometimes encounters lag when loading and in between calls Prebuilt integrations with popular software like Slack, Zoom, etc. It provides open APIs and comes with 1,000+ prebuilt integrations.
It provides a wide range of features like call tagging and click-to-dial and integrates with third-party apps like Hubspot, Zoho CRM, and Zendesk, making it a great call center solution for support and sales teams. Callflow designer – Route customers to agents or solutions based on predefined criteria.
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