Introduction to Customer Experience Management (CXM): Why Does It Matter
Cincom
APRIL 15, 2025
Cloud APIs & Microservices Enable seamless integration between CRM, ERP, and marketing automation platforms, ensuring dynamic and contextual interactions. Step 6: Create Personalized Omnichannel Journeys Enable seamless, cross-channel interactions by integrating web, mobile, email, social media, and in-person touchpoints.
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