APIs Call Logging Personalization 
Cincom
APRIL 15, 2025
CXM enables businesses to deliver hyper-personalized, context-aware experiences at scale by leveraging data-driven insights and predictive modeling. It integrates real-time analytics, automation, and predictive modeling to deliver hyper-personalized engagement at scale. Technology Stack Relational databases, rule-based automation.
aircall
APRIL 19, 2021
It feels good to have an interesting, enjoyable conversation with another person. A voice ecosystem starts with VoIP (voice over internet protocol) technology and an open API (application programming interface). Simply put, a VoIP phone system enables voice calling over the internet instead of using traditional analog phone lines.
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aircall
APRIL 12, 2021
A CRM phone integration allows your business to provide a better customer experience by being able to have customer information appear when someone calls. This lets you tailor your customer interactions to each caller, providing a better, more personalized experience overall. For Support. The Importance of Integrating Into Your CRM.
JustCall
JANUARY 27, 2023
Call queues – Cater to customers even when agents are busy by placing their calls on hold and connecting them as soon as agents are available. Call forwarding – Forward calls when you’re out of the office or during off-hours to a personal number or to voicemail.
JustCall
JANUARY 23, 2023
It supports all forms of communication channels – video, messaging, and calls, and is a great business phone system for enterprises of all sizes. Call Flip – Switch devices in between a call without any interruptions. per user per month Premium – Message, video, and phone features and an open API at $34.99
Talkdesk
MAY 17, 2016
Talkdesk for Salesforce adds comprehensive call center functionality to the Salesforce platform including native call logging, real-time reporting and powerful automations. Our platform is designed to be open, intelligent and mobile: Talkdesk’s Reporting API gives users complete access to their data for deeper analysis.
JustCall
JANUARY 20, 2023
It’s understandable, therefore, that phone calls are more personal and lead to faster resolutions. The fact that a majority of customers use phone calls to reach a business makes telephony systems an important business requirement. per user per month Standard – Message, video, and phone features at $27.99
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