AWS Machine Learning

OCTOBER 29, 2024

To enable the video insights solution, the architecture uses a combination of AWS services, including the following: Amazon API Gateway is a fully managed service that makes it straightforward for developers to create, publish, maintain, monitor, and secure APIs at scale.

Engineering 99

Engineering APIs Sales Enterprise 99

AWS Machine Learning

JULY 18, 2024

Using Anthropic’s Claude 3 Haiku on Amazon Bedrock , Lili developed an intelligent AccountantAI chatbot capable of providing on-demand accounting advice tailored to each customer’s financial history and unique business requirements. This process occurs over AWS PrivateLink for Amazon Bedrock , a protected and private connection in your VPC.

Chatbots 121

Chatbots APIs Accountability Finance 121

AWS Machine Learning

SEPTEMBER 13, 2024

Intricate workflows that require dynamic and complex API orchestration can often be complex to manage. In this post, we explore how chaining domain-specific agents using Amazon Bedrock Agents can transform a system of complex API interactions into streamlined, adaptive workflows, empowering your business to operate with agility and precision.

APIs 121

APIs Enterprise Best practices Accountability 121

AWS Machine Learning

FEBRUARY 25, 2025

Within this landscape, we developed an intelligent chatbot, AIDA (Applus Idiada Digital Assistant) an Amazon Bedrock powered virtual assistant serving as a versatile companion to IDIADAs workforce. Conclusion The optimization of AIDA, Applus IDIADAs intelligent chatbot powered by Amazon Bedrock, has been a resounding success.

Chatbots 68

Chatbots Engineering Automotive Metrics 68

AWS Machine Learning

NOVEMBER 22, 2024

Reduced time and effort in testing and deploying AI workflows with SDK APIs and serverless infrastructure. We can also quickly integrate flows with our applications using the SDK APIs for serverless flow execution — without wasting time in deployment and infrastructure management.

APIs 102

APIs Chatbots Enterprise Customer centricity 102

AWS Machine Learning

MAY 1, 2024

Numerous customers face challenges in managing diverse data sources and seek a chatbot solution capable of orchestrating these sources to offer comprehensive answers. This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment.

Chatbots 115

Chatbots APIs Engineering Automotive 115

Netomi

SEPTEMBER 20, 2021

Chatbots are used by 1.4 Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. What is an AI chatbot?

Chatbots 126

Chatbots APIs Surveys Analytics 126

AWS Machine Learning

SEPTEMBER 20, 2024

Amazon Bedrock agents use LLMs to break down tasks, interact dynamically with users, run actions through API calls, and augment knowledge using Amazon Bedrock Knowledge Bases. In this post, we demonstrate how to use Amazon Bedrock Agents with a web search API to integrate dynamic web content in your generative AI application.

APIs 99

APIs Chatbots Construction Engineering 99

AWS Machine Learning

FEBRUARY 19, 2024

Modern chatbots can serve as digital agents, providing a new avenue for delivering 24/7 customer service and support across many industries. Chatbots also offer valuable data-driven insights into customer behavior while scaling effortlessly as the user base grows; therefore, they present a cost-effective solution for engaging customers.

Chatbots 108

Chatbots APIs Engineering Enterprise 108

Inbenta

JULY 3, 2020

However, WhatsApp users can now communicate with a company chatbot through the chat interface as they would talk to a real person. WhatsApp Business chatbots. WhatsApp Business offers an API (Application Programming Interface). Inbenta offers several integrations in order to deploy an Inbenta chatbot on WhatsApp Business.

Chatbots 98

Chatbots APIs Wait times CRM 98

Inbenta

JULY 2, 2018

Chatbots are a time-saving resource for internal employees whose energy is better spent on meaningful work and productivity. Internal chatbots have the potential to boost accessibility, efficiency, and employee satisfaction in your workplace. Chatbots are easy to use, setup, and deploy. Chatbots streamlining HR support.

Chatbots 110

Chatbots APIs Engineering Customer Support 110

AWS Machine Learning

MARCH 19, 2025

They arent just building another chatbot; they are reimagining healthcare delivery at scale. They use a highly optimized inference stack built with NVIDIA TensorRT-LLM and NVIDIA Triton Inference Server to serve both their search application and pplx-api, their public API service that gives developers access to their proprietary models.

Healthcare 132

Healthcare Enterprise APIs Transportation 132

AWS Machine Learning

MARCH 19, 2025

This could be APIs, code functions, or schemas and structures required by your end application. Tool use with Amazon Nova To illustrate the concept of tool use, we can imagine a situation where we provide Amazon Nova access to a few different tools, such as a calculator or a weather API. Amazon Nova will use the weather tool.

APIs 78

APIs Engineering Chatbots Best practices 78

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

Chatbots 98

Chatbots APIs Analytics Upselling 98

Inbenta

AUGUST 17, 2021

Contents: What is voice search and what are voice chatbots? Text-to-speech and speech-to-text chatbots: how do they work? How to build a voice chatbot: integrations powered by Inbenta. Why launch a voice-based chatbot project: adding more value to your business. What is voice search and what are voice chatbots?

Chatbots 94

Chatbots Interactive Voice Response Customer Service APIs 94

AWS Machine Learning

MARCH 29, 2024

For example, the following figure shows screenshots of a chatbot transitioning a customer to a live agent chat (courtesy of WaFd Bank). The associated Amazon Lex chatbot is configured with an escalation intent to process the incoming agent assistance request. The payload includes the conversation ID of the active conversation.

Cloud contact 105

Cloud contact Contact Center Chatbots APIs 105

AWS Machine Learning

JANUARY 14, 2025

Chatbot application On a second EC2 instance (C5 family), deploy the following two components: a backend service responsible for ingesting prompts and proxying the requests back to the LLM running on the Outpost, and a simple React application that allows users to prompt a local generative AI chatbot with questions.

APIs 82

APIs Chatbots Enterprise Healthcare 82

AWS Machine Learning

MAY 30, 2024

Amazon Bedrock is a fully managed service that makes FMs from leading AI startups and Amazon available via an API, so one can choose from a wide range of FMs to find the model that is best suited for their use case. Data store Vitech’s product documentation is largely available in.pdf format, making it the standard format used by VitechIQ.

Chatbots 116

Chatbots Engineering APIs Technology 116

AWS Machine Learning

SEPTEMBER 4, 2024

Many ecommerce applications want to provide their users with a human-like chatbot that guides them to choose the best product as a gift for their loved ones or friends. Based on the discussion with the user, the chatbot should be able to query the ecommerce product catalog, filter the results, and recommend the most suitable products.

Chatbots 80

Chatbots APIs Construction Best practices 80

CCNG

MAY 17, 2023

ChatGPT is Chatbot. It is a super powered chatbot that can do many things earlier generation chatbots couldn’t do. Like all chatbots, it has been programmed to deliver an answer to a question. However, unlike previous chatbots, it does not rely on specific programming to deliver each answer. What is ChatGPT?

Customer Service 195

Customer Service CCNG Government Chatbots 195

AWS Machine Learning

MARCH 1, 2024

Some examples include a customer calling to check on the status of an order and receiving an update from a bot, or a customer needing to submit a renewal for a license and the chatbot collecting the necessary information, which it hands over to an agent for processing. Select the partner event source and choose Associate with event bus.

Chatbots 107

Chatbots APIs Self service Contact Center 107

AWS Machine Learning

AUGUST 15, 2024

In this post, we discuss how to use QnABot on AWS to deploy a fully functional chatbot integrated with other AWS services, and delight your customers with human agent like conversational experiences. After authentication, Amazon API Gateway and Amazon S3 deliver the contents of the Content Designer UI.

Chatbots 116

Chatbots Banking APIs Enterprise 116

AWS Machine Learning

NOVEMBER 14, 2024

Customers can use the SageMaker Studio UI or APIs to specify the SageMaker Model Registry model to be shared and grant access to specific AWS accounts or to everyone in the organization. We will start by using the SageMaker Studio UI and then by using APIs.

Government 82

Government Management APIs Accountability 82

Creative Virtual

JANUARY 28, 2021

Ask any seller of a highly complex and customizable chatbot or virtual agent system about cost and you’re likely to get an evasive answer. Increasingly, in this ever-saturating market, it’s easy to find elements of chatbot pricing (i.e., The truth is, building a successful chatbot is not purely a question of technology.

Chatbots 98

Chatbots Consulting Consulting Virtual Agent 98

AWS Machine Learning

FEBRUARY 18, 2025

During these live events, F1 IT engineers must triage critical issues across its services, such as network degradation to one of its APIs. This impacts downstream services that consume data from the API, including products such as F1 TV, which offer live and on-demand coverage of every race as well as real-time telemetry.

APIs 69

APIs Engineering Metrics Big data 69

Inbenta

AUGUST 10, 2021

What does metabot mean in chatbot applications? Metabot example in chatbots. Inbenta’s chatbot module: your go-to metabot. But what is a metabot in chatbot applications? Chatbots are frequently really good at handling one type of request, usually, Q&A flows. Metabot example in chatbots.

Chatbots 93

Chatbots Banking Accountability APIs 93

AWS Machine Learning

FEBRUARY 5, 2025

For a retail chatbot like AnyCompany Pet Supplies AI assistant, guardrails help make sure that the AI collects the information needed to serve the customer, provides accurate product information, maintains a consistent brand voice, and integrates with the surrounding services supporting to perform actions on behalf of the user. The Llama 3.1

Chatbots 86

Chatbots Construction Best practices APIs 86

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. First, the user logs in to the chatbot application, which is hosted behind an Application Load Balancer and authenticated using Amazon Cognito.

Engineering 127

Engineering Chatbots Accountability Enterprise 127

Inbenta

JUNE 1, 2021

Summary: Use Cases of AI Chatbots for Internal Employees. Chatbots Streamline HR Support. Chatbots Facilitate Employee Onboarding. Chatbots Help With Day-to-Day Tasks. Chatbots Prove the Source of Truth: From Taxes to GDPR. Chatbots Empower Physical Robots. Chatbots are easy to use, setup, and deploy.

Chatbots 83

Chatbots APIs Engineering Customer Support 83

Cyara

JUNE 24, 2022

Botium offers two methods to test an SMS chatbot. It can act as a user sending SMS messages or can interact with the API behind the chatbot. This article was originally published on Botium’s blog on March 24, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium.

Chatbots 67

Chatbots APIs 67

Wowdesk Blog

FEBRUARY 4, 2025

It includes help desk software , live chat support , ticketing system , and AI chatbots. With a centralized ticketing system and AI-powered chatbots, they have reduced response time by 40% while maintaining high customer satisfaction. Cost Reduction AI chatbots save companies up to 30% in support costs, according to Gartner.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

AWS Machine Learning

JUNE 12, 2023

OpenChatKit is an open-source LLM used to build general-purpose and specialized chatbot applications, released by Together Computer in March 2023 under the Apache-2.0 This model allows developers to have more control over the chatbot’s behavior and tailor it to their specific applications.

Chatbots 83

Chatbots APIs Engineering Enterprise 83

AWS Machine Learning

DECEMBER 11, 2024

Document upload When users need to provide context of their own, the chatbot supports uploading multiple documents during a conversation. We deliver our chatbot experience through a custom web frontend, as well as through a Slack application.

Sales 85

Sales Accountability APIs CRM 85

Outsource Consultants

MARCH 14, 2025

AI in Healthcare CX: Smarter, Faster, and More Compliant Healthcare organizations have embraced AI tools like virtual assistants, chatbots, and real-time agent support to dramatically reduce wait times, improve accuracy, and deliver personalized patient interactionsall without sacrificing compliance.

Healthcare 67

Healthcare Customer Support Virtual Agent outsourcing 67

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. What Is a Chatbot?

Chatbots 75

Chatbots B2C Self service B2B 75

AWS Machine Learning

DECEMBER 6, 2023

Enterprises turn to Retrieval Augmented Generation (RAG) as a mainstream approach to building Q&A chatbots. The end goal was to create a chatbot that would seamlessly integrate publicly available data, along with proprietary customer-specific Q4 data, while maintaining the highest level of security and data privacy.

Chatbots 111

Chatbots APIs Engineering CRM 111

OctopusTech

JANUARY 20, 2024

Chatbots have become incredibly useful tools in modern times, revolutionizing the way businesses engage with their customers. We will explore the introduction, capabilities, and wide range of uses of chatbots in this blog, as well as the important topic that frequently comes to mind: their development costs. What are Chatbots?

Chatbots 62

Chatbots Healthcare Finance APIs 62