AWS Machine Learning

MARCH 14, 2024

Whether creating a chatbot or summarization tool, you can shape powerful FMs to suit your needs. Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API.

Best practices 134

Best practices Engineering Chatbots Enterprise 134

AWS Machine Learning

APRIL 26, 2024

RAG helps overcome FM limitations by augmenting its capabilities with an organization’s proprietary knowledge, enabling chatbots and AI assistants to provide up-to-date, context-specific information tailored to business needs without retraining the entire FM. He frequently speaks at AI/ML conferences, events, and meetups around the world.

APIs 125

APIs Enterprise Chatbots Engineering 125

AWS Machine Learning

AUGUST 29, 2024

At the 2024 NVIDIA GTC conference, we announced support for NVIDIA NIM Inference Microservices in Amazon SageMaker Inference. This allows developers to take advantage of the power of these advanced models using SageMaker APIs and just a few lines of code, accelerating the deployment of cutting-edge AI capabilities within their applications.

APIs 89

APIs Enterprise Accountability Engineering 89

AWS Machine Learning

MAY 25, 2023

Amazon Lex provides the framework for building AI based chatbots. We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda. The Streamlit application invokes the API Gateway endpoint REST API. The API Gateway invokes the Lambda function.

APIs 98

APIs Enterprise Accountability Chatbots 98

AWS Machine Learning

DECEMBER 12, 2023

The launch of ChatGPT and rise in popularity of generative AI have captured the imagination of customers who are curious about how they can use this technology to create new products and services on AWS, such as enterprise chatbots, which are more conversational. On the Specify template page, select Upload a template file and Choose file.

Chatbots 130

Chatbots Enterprise APIs Best practices 130

AWS Machine Learning

APRIL 29, 2024

Dataset collection We followed the methodology outlined in the PMC-Llama paper [6] to assemble our dataset, which includes PubMed papers sourced from the Semantic Scholar API and various medical texts cited within the paper, culminating in a comprehensive collection of 88 billion tokens. Shamane Siri Ph.D.

APIs 122

APIs Healthcare Scripts Enterprise 122

AWS Machine Learning

JUNE 8, 2023

Generative AI chatbots have gained notoriety for their ability to imitate human intellect. Finally, we use a QnABot to provide a user interface for our chatbot. Handling chatbot fallbacks The Lambda function handles the “don’t know” answers via AMAZON.FallbackIntent in Amazon Lex V2 and the CustomNoMatches item in QnABot.

Chatbots 98

Chatbots APIs Contact Center Analytics 98

AWS Machine Learning

JANUARY 4, 2024

We are seeing numerous uses, including text generation, code generation, summarization, translation, chatbots, and more. Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) via a single API, enabling to easily build and scale Gen AI applications. Nitin Eusebius is a Sr.

Best practices 139

Best practices Enterprise Engineering APIs 139

AWS Machine Learning

NOVEMBER 1, 2023

The TGI framework underpins the model inference layer, providing RESTful APIs for robust integration and effortless accessibility. Supplementing our auditory data processing, the Whisper ASR is also furnished with a RESTful API, enabling streamlined voice-to-text conversions.

APIs 120

APIs Engineering Construction Scripts 120

AWS Machine Learning

SEPTEMBER 24, 2024

Your organization can use generative AI for various purposes like chatbots, intelligent document processing, media creation, and product development and design. This new approach uses generative AI to use templates and chatbot interactions to add allowed text to an initial validation prior to legal review.

Enterprise 102

Enterprise Engineering Chatbots APIs 102

Fonolo

APRIL 2, 2019

Last month’s Enterprise Connect conference was Amy’s debut appearance as part of the Cisco Collaboration team (the division that includes their call center business). And here’s something related from our archives: ” How to Think about Chatbots in a Big Picture Kinda Way.”. Cisco’s Amy Chang Talks about Cognitive Collaboration.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

Creative Virtual

AUGUST 16, 2022

In fact, it was one of the main themes of a virtual Gartner conference I attended in November 2020. Composable architecture is all about unleashing innovation at scale by creating a resilient application experience through the use of APIs, microservices, and event streams. Are my customers already using this channel, app, etc.

Chatbots 52

Chatbots APIs Technology Customer Experience 52

Fonolo

NOVEMBER 21, 2018

At their annual Signal conference, they announced a chatbot platform. How to Think about Chatbots in a Big Picture Kinda Way. . He leads product management for Nexmo, the Vonage API Platform. Now, companies have to add analytics value on top of recording before they can justify costs above this per-minute baseline.

Call Center 57

Call Center Contact Center Chatbots Engineering 57

AWS Machine Learning

NOVEMBER 17, 2022

You can use AlexaTM 20B for a wide range of industry use-cases, from summarizing financial reports to question answering for customer service chatbots. In this post, we provide an overview of how to deploy and run inference with the AlexaTM 20B model programmatically through JumpStart APIs, available in the SageMaker Python SDK.

Scripts 101

Scripts APIs Government Engineering 101

AWS Machine Learning

MAY 2, 2023

There are a few limitations of using off-the-shelf pre-trained LLMs: They’re usually trained offline, making the model agnostic to the latest information (for example, a chatbot trained from 2011–2018 has no information about COVID-19). He has published many papers in ACL, ICDM, KDD conferences, and Royal Statistical Society: Series A.

Engineering 100

Engineering Management APIs Chatbots 100

Livepro

DECEMBER 10, 2017

Here’s a simple example: your contact centre probably has a good knowledge tool to help answer customer queries, and that tool will have API’s or a digital capability. AMP’s recent customer transformation work displayed this win-win-win outcome and they have shared at public conferences. UNIFY PLATFORMS.

APIs 58

APIs Sales Customer Care Customer Experience 58

JustCall

APRIL 12, 2023

File attachments in chat – Send files through the chat or video conference window. Premium – Message, video, and phone features and an open API at $34.99 Ultimate – Message, video, and phone features and an open API at $49.99 Scheduled meetings – Run ad hoc or scheduled meetings through the app. per user per month.

Enterprise 52

Enterprise APIs Contact Center Feedback 52

AWS Machine Learning

APRIL 18, 2023

We make this possible in a few API calls in the JumpStart Industry SDK. Using the SageMaker API, we downloaded annual reports ( 10-K filings ; see How to Read a 10-K for more information) for a large number of companies. Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis.

Finance 96

Finance Scripts APIs Sales 96

Hodusoft

FEBRUARY 14, 2020

Users have expressed satisfaction with Genesys product performance and services that help them to integrate the system into their infrastructure with API, activity dashboard and CRM integration. It does offer open API to help users customize systems. The company offers phone and online support.

call center software 52

call center software Call Center Contact center software voip 52

Hodusoft

NOVEMBER 29, 2022

It can also integrate with several third-party applications including SugarCRM and Salesforce. Cons : Its customer support service can be better. The solution is also reported to have integration and stability issues. Exceptionally fast integration. Excellent uptime. Cons : Some reports of technical issues. Unavailability of pricing plans.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

JustCall

MARCH 9, 2023

AI-powered Chatbots AI chatbots combine the power of NLP and machine learning to simulate human interaction through text inputs and voice commands. Integration with Backend Systems and CRM Integrating the AI chatbot with your internal systems like knowledge bases and CRM databases can take its utility to the next level.

Coaching 52

Coaching Sales Chatbots Analytics 52

JustCall

APRIL 3, 2023

AI-powered chatbots to handle routine queries and free up agents for more complex issues. It provides a suite of APIs and SDKs for developers to add communication functionality to their applications without the need for complex infrastructure (or expertise.) Automated workflows to improve productivity and reduce response times.

Interactive Voice Response 52

Interactive Voice Response Enterprise call center software Analytics 52

AWS Machine Learning

APRIL 18, 2023

We make this possible in a few API calls in the JumpStart Industry SDK. Using the SageMaker API, we downloaded annual reports ( 10-K filings ; see How to Read a 10-K for more information) for a large number of companies. Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis.

Finance 52

Finance Scripts APIs Sales 52

SmartKarrot

JANUARY 20, 2022

It uses tools such as targeted communications, retargeting tools, parity monitoring, and AI chatbots to keep track of OTA undercutting. Duffel accomplishes this by allowing online travel agencies (OTAs) to use an API to connect directly to airlines’ reservations systems. Sign up for our newsletter. contact-form-7]. Checkout.com.

SaaS 10

SaaS Advertising B2B Transportation 10

Talkdesk

DECEMBER 23, 2020

They see the contact center as a hub for their client experience with omnichannel spokes into the web, chatbots, apps, email, SMS and social to deliver a cohesive and delightful experience. In addition, 82% of financial services and insurance firms believe their contact center is a strategic asset and a differentiator.

Banking 126

Banking Real estate Contact Center Government 126

AWS Machine Learning

AUGUST 14, 2023

Answer: 2021 ### Context: NLP Cloud developed their API by mid-2020 and they added many pre-trained open-source models since then. Answer: API ### Context: All plans can be stopped anytime. Topic: Topic: food Chatbot and conversational AI This is a discussion between a [human] and a [robot]. Question: When was NLP Cloud founded?

Engineering 98

Engineering APIs Chatbots Scripts 98

AWS Machine Learning

JANUARY 7, 2025

These managed agents play conductor, orchestrating interactions between FMs, API integrations, user conversations, and knowledge bases loaded with your data. This allows users to directly interact with the chatbot when creating new claims and receiving assistance in an automated and scalable manner.

Chatbots 110

Chatbots Management Best practices APIs 110

AWS Machine Learning

MARCH 20, 2025

The benefits of using Amazon Bedrock Data Automation Amazon Bedrock Data Automation provides a single, unified API that automates the processing of unstructured multi-modal content, minimizing the complexity of orchestrating multiple models, fine-tuning prompts, and stitching outputs together.

APIs 116

APIs Analytics Advertising Enterprise 116

AWS Machine Learning

APRIL 9, 2025

Dynamic routing In some use cases, such as virtual assistants and multi-purpose chatbots, user prompts usually enter the application through a single UI component. This architecture workflow includes the following steps: A user submits a question through a web or mobile application, which forwards the query to Amazon API Gateway.

APIs 128

APIs SaaS Technical Support Education 128

AWS Machine Learning

NOVEMBER 18, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Mistral, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 106

APIs Surveys Chatbots Construction 106