OctopusTech

JANUARY 20, 2024

Chatbots have become incredibly useful tools in modern times, revolutionizing the way businesses engage with their customers. We will explore the introduction, capabilities, and wide range of uses of chatbots in this blog, as well as the important topic that frequently comes to mind: their development costs. What are Chatbots?

Chatbots 62

Chatbots Healthcare Finance APIs 62

AWS Machine Learning

AUGUST 15, 2024

You can now provide contextual information from your private data sources that can be used to create rich, contextual, conversational experiences. Solution overview QnABot on AWS is an AWS Solution that enterprises can use to enable a multi-channel, multi-language chatbot with NLU to improve end customer experiences.

Chatbots 124

Chatbots Banking APIs Enterprise 124

AWS Machine Learning

MAY 30, 2024

Amazon Bedrock is a fully managed service that makes FMs from leading AI startups and Amazon available via an API, so one can choose from a wide range of FMs to find the model that is best suited for their use case. Data store Vitech’s product documentation is largely available in.pdf format, making it the standard format used by VitechIQ.

Chatbots 123

Chatbots Engineering APIs Technology 123

AWS Machine Learning

OCTOBER 1, 2024

Specifically, we focus on chatbots. Chatbots are no longer a niche technology. Although AI chatbots have been around for years, recent advances of large language models (LLMs) like generative AI have enabled more natural conversations. We also provide a sample chatbot application. We discuss this later in the post.

Chatbots 83

Chatbots APIs Scripts Management 83

AWS Machine Learning

MARCH 1, 2024

Self-service bots integrated with your call center can help you achieve decreased wait times, intelligent routing, decreased time to resolution through self-service functions or data collection, and improved net promoter scores (NPS). Solution overview The following diagram illustrates the solution architecture. Choose Add Client.

Chatbots 115

Chatbots APIs Self service Contact Center 115

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

Chatbots 93

Chatbots APIs Analytics Upselling 93

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems.

Management 129

Management APIs Engineering Government 129

AWS Machine Learning

OCTOBER 11, 2024

This post dives deep into Amazon Bedrock Knowledge Bases , which helps with the storage and retrieval of data in vector databases for RAG-based workflows, with the objective to improve large language model (LLM) responses for inference involving an organization’s datasets.

APIs 99

APIs Enterprise Engineering Government 99

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. For example, you can use large language models (LLMs) for a financial forecast by providing data and market indicators as prompts.

Engineering 131

Engineering Chatbots Accountability Enterprise 131

AWS Machine Learning

SEPTEMBER 26, 2024

This post shows how aerospace customers can use AWS generative AI and ML-based services to address this document-based knowledge use case, using a Q&A chatbot to provide expert-level guidance to technical staff based on large libraries of technical documents. Avoiding the well-known problem of hallucination.)

APIs 104

APIs Chatbots Engineering Accountability 104

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. What Is a Chatbot?

Chatbots 75

Chatbots B2C Self service B2B 75

AWS Machine Learning

SEPTEMBER 17, 2024

Generative artificial intelligence (AI) applications are commonly built using a technique called Retrieval Augmented Generation (RAG) that provides foundation models (FMs) access to additional data they didn’t have during training.

APIs 87

APIs Chatbots Management Accountability 87

AWS Machine Learning

OCTOBER 11, 2024

These agentic workflows decompose the natural language query-based tasks into multiple actionable steps with iterative feedback loops and self-reflection to produce the final result using tools and APIs. Solution overview In this post, we explore a sample use case for an online retail chatbot.

APIs 131

APIs Chatbots Accountability Feedback 131

AWS Machine Learning

DECEMBER 6, 2023

Enterprises turn to Retrieval Augmented Generation (RAG) as a mainstream approach to building Q&A chatbots. These datasets are often a mix of numerical and text data, at times structured, unstructured, or semi-structured. We continue to see emerging challenges stemming from the nature of the assortment of datasets available.

Chatbots 119

Chatbots APIs Engineering CRM 119

AWS Machine Learning

FEBRUARY 14, 2023

For instance, faculty in an educational institution belongs to different departments, and if a professor belonging to the computer science department signs in to the application and searches with the keywords “ faculty courses ,” then documents relevant to the same department come up as the top results, based on data source availability.

Chatbots 88

Chatbots APIs Construction Education 88

AWS Machine Learning

JANUARY 31, 2024

By combining embeddings that capture semantics with a technique called Retrieval Augmented Generation (RAG) , you can generate more relevant answers based on retrieved context from your own data sources. Sync your knowledge base with your data source. To inquire about a license and access sample data, visit developer.imdb.com.

Chatbots 111

Chatbots Entertainment APIs Advertising 111

CSM Magazine

DECEMBER 11, 2023

In today’s digital landscape, chatbots have become an invaluable customer engagement and support tool for many businesses. According to Statista, the chatbot market is forecast to reach around 1.25 Moreover, the cost of developing a sophisticated chatbot with local teams can be prohibitively high for many companies. billion U.S.

Chatbots 52

Chatbots outsourcing APIs Wait times 52

Inbenta

JULY 3, 2020

However, WhatsApp users can now communicate with a company chatbot through the chat interface as they would talk to a real person. WhatsApp Business chatbots. WhatsApp Business offers an API (Application Programming Interface). Inbenta offers several integrations in order to deploy an Inbenta chatbot on WhatsApp Business.

Chatbots 98

Chatbots APIs Wait times CRM 98

AWS Machine Learning

AUGUST 7, 2024

AI chatbots and virtual assistants have become increasingly popular in recent years thanks the breakthroughs of large language models (LLMs). Most common use cases for chatbot assistants focus on a few key areas, including enhancing customer experiences, boosting employee productivity and creativity, or optimizing business processes.

APIs 128

APIs Chatbots Metrics Education 128

AWS Machine Learning

NOVEMBER 15, 2024

Principal wanted to use existing internal FAQs, documentation, and unstructured data and build an intelligent chatbot that could provide quick access to the right information for different roles. Now, employees at Principal can receive role-based answers in real time through a conversational chatbot interface.

Chatbots 120

Chatbots Engineering Enterprise Feedback 120

AWS Machine Learning

SEPTEMBER 23, 2024

This is where synthetic data generation comes into play. With synthetic data, you can streamline the evaluation process and gain confidence in your system’s capabilities before unleashing it to the real world. This post explains how to use Anthropic Claude on Amazon Bedrock to generate synthetic data for evaluating your RAG system.

APIs 84

APIs Engineering Best practices Enterprise 84

AWS Machine Learning

JANUARY 4, 2024

We are seeing numerous uses, including text generation, code generation, summarization, translation, chatbots, and more. One such area that is evolving is using natural language processing (NLP) to unlock new opportunities for accessing data through intuitive SQL queries. What percentage of customers are from each region?”

Best practices 135

Best practices Enterprise Engineering APIs 135

AWS Machine Learning

AUGUST 8, 2024

Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales and marketing to growth, customer service, and many more engagement use cases in a flexible, programmatic way. Data is the foundational layer for all generative AI and ML applications.

Engineering 116

Engineering Accountability Feedback Enterprise 116

AWS Machine Learning

NOVEMBER 22, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Scripts 85

Scripts APIs Chatbots Accountability 85

AWS Machine Learning

NOVEMBER 1, 2024

Users can manage and use application inference profiles using Bedrock APIs or the boto3 SDK: CreateInferenceProfile : Initiates a new inference profile, allowing users to configure the parameters for the profile. ConverseStream API : Similar to the Converse API but supports streaming responses for real-time interactions.

APIs 130

APIs Management Accountability Metrics 130

AWS Machine Learning

MAY 16, 2023

This demonstration provides an open-source foundation model chatbot for use within your application. Because the models are hosted and deployed on AWS, you can rest assured that your data, whether used for evaluating or using the model at scale, is never shared with third parties.

Chatbots 92

Chatbots Scripts APIs Feedback 92

AWS Machine Learning

NOVEMBER 22, 2023

The financial service (FinServ) industry has unique generative AI requirements related to domain-specific data, data security, regulatory controls, and industry compliance standards. Data security – Ensuring the security of inference payload data is paramount.

Engineering 115

Engineering Chatbots APIs Benchmark 115

AWS Machine Learning

OCTOBER 29, 2024

All of this data is centralized and can be used to improve metrics in scenarios such as sales or call centers. These insights are stored in a central repository, unlocking the ability for analytics teams to have a single view of interactions and use the data to formulate better sales and support strategies.

Engineering 108

Engineering APIs Sales Enterprise 108

Inbenta

AUGUST 30, 2021

Botium automates chatbot testing to boost the customer experience, cover all quality standards, meaning functional as well as non-functional testing. The Inbenta connector enables Inbenta users to test the following aspects of their chatbot: Regression Testing. The first step is to push the register new chatbot button in Botium Box.

Chatbots 59

Chatbots APIs Customer Experience Technology 59

Inbenta

JUNE 1, 2021

Summary: Use Cases of AI Chatbots for Internal Employees. Chatbots Streamline HR Support. Chatbots Facilitate Employee Onboarding. Chatbots Help With Day-to-Day Tasks. Chatbots Prove the Source of Truth: From Taxes to GDPR. Chatbots Empower Physical Robots. Chatbots are easy to use, setup, and deploy.

Chatbots 83

Chatbots APIs Engineering Customer Support 83

Babelforce

FEBRUARY 8, 2023

Voicebot and Chatbot. But when you scratch below the surface, you’ll find that many voicebot definitions sound just like the chatbot definition you already have open in another tab (and vice versa). In this article: Voicebot vs. Chatbot – how different are they? What are Voicebots and Chatbots used for?

Chatbots 52

Chatbots Interactive Voice Response Average Handle Time APIs 52

AWS Machine Learning

SEPTEMBER 13, 2024

AWS Cost and Usage Reports (AWS CUR) provides valuable data insights, but interpreting and querying the raw data can be challenging. The application generates SQL queries based on the user’s input, runs them against an Athena database containing CUR data, and presents the results in a user-friendly format.

APIs 86

APIs Chatbots Best practices Management 86

AWS Machine Learning

MAY 3, 2023

For these use cases, however, it’s critical for the GenAI applications implementing the conversational experiences to meet two key criteria: limit the responses to company data, thereby mitigating model hallucinations (incorrect statements), and filter responses according to the end-user content access permissions.

Enterprise 81

Enterprise Chatbots APIs Government 81

AWS Machine Learning

NOVEMBER 10, 2023

LLMs are capable of a variety of tasks, such as generating creative content, answering inquiries via chatbots, generating code, and more. Organizations looking to use LLMs to power their applications are increasingly wary about data privacy to ensure trust and safety is maintained within their generative AI applications.

APIs 116

APIs Chatbots Analytics Personalization 116

AWS Machine Learning

MARCH 1, 2024

With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Contextual-based chatbots – Conversations can rapidly change direction and cover unpredictable topics. Hybrid search can better handle such open-ended dialogs.

APIs 125

APIs Finance Chatbots Enterprise 125

Comm100

OCTOBER 24, 2023

Whether it’s via live chat , SMS , AI chatbot , or ticketing , players expect a consistent, high-quality interaction across every channel. AI and Chatbots: The New Frontier Chatbots are an essential ingredient of omnichannel communication, and it’s no secret that they’ve taken the world by storm.

Chatbots 100

Chatbots APIs Personalization Technology 100

Inbenta

JULY 2, 2018

Chatbots are a time-saving resource for internal employees whose energy is better spent on meaningful work and productivity. Internal chatbots have the potential to boost accessibility, efficiency, and employee satisfaction in your workplace. Chatbots are easy to use, setup, and deploy. Chatbots streamlining HR support.

Chatbots 110

Chatbots APIs Engineering Customer Support 110