AWS Machine Learning

MARCH 19, 2025

They arent just building another chatbot; they are reimagining healthcare delivery at scale. In my decade working with customers data journeys, Ive seen that an organizations most valuable asset is its domain-specific data and expertise. Production-ready AI like this requires more than just cutting-edge models or powerful GPUs.

Healthcare 125

Healthcare Enterprise APIs Transportation 125

AWS Machine Learning

FEBRUARY 19, 2024

Modern chatbots can serve as digital agents, providing a new avenue for delivering 24/7 customer service and support across many industries. Chatbots also offer valuable data-driven insights into customer behavior while scaling effortlessly as the user base grows; therefore, they present a cost-effective solution for engaging customers.

Chatbots 123

Chatbots APIs Engineering Enterprise 123

AWS Machine Learning

SEPTEMBER 20, 2024

These agents help users complete actions based on organizational data and user input, orchestrating interactions between foundation models (FMs), data sources, software applications, and user conversations. Amazon Bedrock Agents offers developers the ability to build and configure autonomous agents in their applications.

APIs 105

APIs Chatbots Construction Engineering 105

AWS Machine Learning

DECEMBER 11, 2024

We discuss how our sales teams are using it today, compare the benefits of Amazon Q Business as a managed service to the do-it-yourself option, review the data sources available and high-level technical design, and talk about some of our future plans. The following screenshot shows an example of an interaction with Field Advisor.

Sales 101

Sales Accountability APIs CRM 101

AWS Machine Learning

FEBRUARY 5, 2025

Incorporating your Data into the Conversation to provide factual, grounded responses aligned with your use case goals using retrieval augmented generation or by invoking functions as tools. Retrieval and Execution Rails: These govern how the AI interacts with external tools and data sources. The Llama 3.1 Heres how we implement this.

Chatbots 99

Chatbots Construction Best practices APIs 99

AWS Machine Learning

NOVEMBER 15, 2024

This post focuses on doing RAG on heterogeneous data formats. We first introduce routers, and how they can help managing diverse data sources. We then give tips on how to handle tabular data and will conclude with multimodal RAG, focusing specifically on solutions that handle both text and image data.

APIs 117

APIs Engineering Chatbots Construction 117

AWS Machine Learning

MAY 30, 2024

Amazon Bedrock is a fully managed service that makes FMs from leading AI startups and Amazon available via an API, so one can choose from a wide range of FMs to find the model that is best suited for their use case. Data store Vitech’s product documentation is largely available in.pdf format, making it the standard format used by VitechIQ.

Chatbots 128

Chatbots Engineering APIs Technology 128

AWS Machine Learning

AUGUST 15, 2024

You can now provide contextual information from your private data sources that can be used to create rich, contextual, conversational experiences. Solution overview QnABot on AWS is an AWS Solution that enterprises can use to enable a multi-channel, multi-language chatbot with NLU to improve end customer experiences.

Chatbots 125

Chatbots Banking APIs Enterprise 125

Inbenta

JULY 3, 2020

However, WhatsApp users can now communicate with a company chatbot through the chat interface as they would talk to a real person. WhatsApp Business chatbots. WhatsApp Business offers an API (Application Programming Interface). Inbenta offers several integrations in order to deploy an Inbenta chatbot on WhatsApp Business.

Chatbots 98

Chatbots APIs Wait times CRM 98

AWS Machine Learning

FEBRUARY 18, 2025

During these live events, F1 IT engineers must triage critical issues across its services, such as network degradation to one of its APIs. This impacts downstream services that consume data from the API, including products such as F1 TV, which offer live and on-demand coverage of every race as well as real-time telemetry.

APIs 69

APIs Engineering Metrics Big data 69

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

Chatbots 98

Chatbots APIs Analytics Upselling 98

AWS Machine Learning

MARCH 1, 2024

Self-service bots integrated with your call center can help you achieve decreased wait times, intelligent routing, decreased time to resolution through self-service functions or data collection, and improved net promoter scores (NPS). Solution overview The following diagram illustrates the solution architecture. Choose Add Client.

Chatbots 122

Chatbots APIs Self service Contact Center 122

Outsource Consultants

MARCH 14, 2025

AI in Healthcare CX: Smarter, Faster, and More Compliant Healthcare organizations have embraced AI tools like virtual assistants, chatbots, and real-time agent support to dramatically reduce wait times, improve accuracy, and deliver personalized patient interactionsall without sacrificing compliance.

Healthcare 67

Healthcare Customer Support Virtual Agent outsourcing 67

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems.

Management 132

Management APIs Engineering Government 132

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. For example, you can use large language models (LLMs) for a financial forecast by providing data and market indicators as prompts.

Engineering 138

Engineering Chatbots Accountability Enterprise 138

AWS Machine Learning

DECEMBER 6, 2023

Enterprises turn to Retrieval Augmented Generation (RAG) as a mainstream approach to building Q&A chatbots. These datasets are often a mix of numerical and text data, at times structured, unstructured, or semi-structured. We continue to see emerging challenges stemming from the nature of the assortment of datasets available.

Chatbots 123

Chatbots APIs Engineering CRM 123

AWS Machine Learning

MARCH 6, 2025

In the rapidly evolving landscape of artificial intelligence, Retrieval Augmented Generation (RAG) has emerged as a game-changer, revolutionizing how Foundation Models (FMs) interact with organization-specific data. It provides tools for chaining LLM operations, managing context, and integrating external data sources.

Metrics 84

Metrics Enterprise APIs Engineering 84

AWS Machine Learning

OCTOBER 24, 2024

Since the inception of AWS GenAIIC in May 2023, we have witnessed high customer demand for chatbots that can extract information and generate insights from massive and often heterogeneous knowledge bases. The second post outlines how to work with multiple data formats such as structured data (tables, databases) and images.

Chatbots 88

Chatbots Metrics Scripts APIs 88

AWS Machine Learning

JANUARY 4, 2024

We are seeing numerous uses, including text generation, code generation, summarization, translation, chatbots, and more. One such area that is evolving is using natural language processing (NLP) to unlock new opportunities for accessing data through intuitive SQL queries. What percentage of customers are from each region?”

Best practices 139

Best practices Enterprise Engineering APIs 139

Wowdesk Blog

FEBRUARY 4, 2025

This software helps automate tasks, centralize data, and optimize communication, allowing businesses to resolve issues faster, personalize customer interactions, and reduce costs. It includes help desk software , live chat support , ticketing system , and AI chatbots. Businesses using automation see a 25% boost in productivity.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

AWS Machine Learning

FEBRUARY 14, 2023

For instance, faculty in an educational institution belongs to different departments, and if a professor belonging to the computer science department signs in to the application and searches with the keywords “ faculty courses ,” then documents relevant to the same department come up as the top results, based on data source availability.

Chatbots 96

Chatbots APIs Construction Education 96

AWS Machine Learning

AUGUST 7, 2024

AI chatbots and virtual assistants have become increasingly popular in recent years thanks the breakthroughs of large language models (LLMs). Most common use cases for chatbot assistants focus on a few key areas, including enhancing customer experiences, boosting employee productivity and creativity, or optimizing business processes.

APIs 132

APIs Chatbots Metrics Education 132

AWS Machine Learning

JANUARY 31, 2024

By combining embeddings that capture semantics with a technique called Retrieval Augmented Generation (RAG) , you can generate more relevant answers based on retrieved context from your own data sources. Sync your knowledge base with your data source. To inquire about a license and access sample data, visit developer.imdb.com.

Chatbots 117

Chatbots Entertainment APIs Advertising 117

AWS Machine Learning

NOVEMBER 22, 2023

The financial service (FinServ) industry has unique generative AI requirements related to domain-specific data, data security, regulatory controls, and industry compliance standards. Data security – Ensuring the security of inference payload data is paramount.

Engineering 120

Engineering Chatbots APIs Benchmark 120

AWS Machine Learning

AUGUST 8, 2024

Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales and marketing to growth, customer service, and many more engagement use cases in a flexible, programmatic way. Data is the foundational layer for all generative AI and ML applications.

Engineering 122

Engineering Accountability Feedback Construction 122

AWS Machine Learning

OCTOBER 1, 2024

Specifically, we focus on chatbots. Chatbots are no longer a niche technology. Although AI chatbots have been around for years, recent advances of large language models (LLMs) like generative AI have enabled more natural conversations. We also provide a sample chatbot application. We discuss this later in the post.

Chatbots 87

Chatbots APIs Scripts Management 87

AWS Machine Learning

SEPTEMBER 26, 2024

This post shows how aerospace customers can use AWS generative AI and ML-based services to address this document-based knowledge use case, using a Q&A chatbot to provide expert-level guidance to technical staff based on large libraries of technical documents. Avoiding the well-known problem of hallucination.)

APIs 109

APIs Chatbots Engineering Accountability 109

AWS Machine Learning

MAY 16, 2023

This demonstration provides an open-source foundation model chatbot for use within your application. Because the models are hosted and deployed on AWS, you can rest assured that your data, whether used for evaluating or using the model at scale, is never shared with third parties.

Chatbots 98

Chatbots Scripts APIs Feedback 98

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. What Is a Chatbot?

Chatbots 75

Chatbots B2C Self service B2B 75

AWS Machine Learning

MARCH 18, 2025

RAG is a framework for building generative AI applications that can make use of enterprise data sources and vector databases to overcome knowledge limitations. RAG works by using a retriever module to find relevant information from an external data store in response to a users prompt. I am creating a new metric and need the sales data.

Enterprise 79

Enterprise Chatbots Engineering Metrics 79

AWS Machine Learning

JANUARY 28, 2025

Smart context management For interactive applications such as chatbots, include only relevant context instead of entire conversation history. This variation stems from data travel time across networks and geographic distances. This approach helps maintain responsiveness regardless of task complexity.

Benchmark 71

Benchmark APIs Engineering Metrics 71

TechSee

JUNE 9, 2022

In the quest to create choices for customers, organizations have deployed technologies from chatbots, mobile apps and social media to IVR and ACD. Use visual data to enhance self-service with context & customization. Visual data can also influence escalation next steps. No Vision, No AI, No Service.

Customer Experience 145

Customer Experience Self service Interactive Voice Response Technical Support 145

AWS Machine Learning

NOVEMBER 10, 2023

LLMs are capable of a variety of tasks, such as generating creative content, answering inquiries via chatbots, generating code, and more. Organizations looking to use LLMs to power their applications are increasingly wary about data privacy to ensure trust and safety is maintained within their generative AI applications.

APIs 122

APIs Chatbots Analytics Personalization 122

AWS Machine Learning

MARCH 1, 2024

With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Contextual-based chatbots – Conversations can rapidly change direction and cover unpredictable topics. Hybrid search can better handle such open-ended dialogs.

APIs 134

APIs Finance Chatbots Enterprise 134

OctopusTech

JANUARY 20, 2024

Chatbots have become incredibly useful tools in modern times, revolutionizing the way businesses engage with their customers. We will explore the introduction, capabilities, and wide range of uses of chatbots in this blog, as well as the important topic that frequently comes to mind: their development costs. What are Chatbots?

Chatbots 62

Chatbots Healthcare Finance APIs 62

AWS Machine Learning

FEBRUARY 10, 2025

Unlike traditional systems, which rely on rule-based automation and structured data, agentic systems, powered by large language models (LLMs), can operate autonomously, learn from their environment, and make nuanced, context-aware decisions. For instance, consider customer service.

Enterprise 104

Enterprise Engineering APIs Chatbots 104

Comm100

OCTOBER 24, 2023

Whether it’s via live chat , SMS , AI chatbot , or ticketing , players expect a consistent, high-quality interaction across every channel. AI and Chatbots: The New Frontier Chatbots are an essential ingredient of omnichannel communication, and it’s no secret that they’ve taken the world by storm.

Chatbots 110

Chatbots APIs Personalization Technology 110