AWS Machine Learning

SEPTEMBER 1, 2023

Now you can continuously stream inference responses back to the client when using SageMaker real-time inference to help you build interactive experiences for generative AI applications such as chatbots, virtual assistants, and music generators. We use Streamlit for the sample demo application UI.

APIs 116

APIs Chatbots Engineering Best practices 116

AWS Machine Learning

SEPTEMBER 15, 2023

Large language model (LLM) agents are programs that extend the capabilities of standalone LLMs with 1) access to external tools (APIs, functions, webhooks, plugins, and so on), and 2) the ability to plan and execute tasks in a self-directed fashion. Note that the next action may or may not involve using a tool or API.

APIs 127

APIs Chatbots Engineering Management 127

Aspect

JANUARY 25, 2021

Although most chatbots and virtual assistants are still text-based, AI-enabled speech-to-text and text-to-speech hosted services are improving rapidly. Our innovative customers can now leverage Google with the help of our Prophecy media browser the Google STT (automatic speech recognition tool) and text-to-speech APIs.

Self service 118

Self service APIs Chatbots Engineering 118

Aspect

OCTOBER 3, 2018

A modern IVR experience can offer a more “human” self-service experience, while digital Self-Service omni-channel experiences like automated chat, SMS, leverage the latest generation of natural language understanding technologies and chatbot capabilities. Comprehensive Workforce Optimization.

APIs 107

APIs Self service SaaS Enterprise 107

AWS Machine Learning

JUNE 12, 2024

The workflow includes the following steps: The user accesses the chatbot application, which is hosted behind an Application Load Balancer. For instructions, refer to How do I integrate IAM Identity Center with an Amazon Cognito user pool and the associated demo video. Amazon Q uses the chat_sync API to carry out the conversation.

APIs 134

APIs Enterprise Accountability Feedback 134

Calabrio

MARCH 4, 2025

Chatbot analytics tools can improve bots ability to handle more queries, freeing up agents to focus on more complex issues. API and Integrations: WFO solutions arent the only thing your contact center software should connect with. Genesys Cloud is known for its open API and extensive customization options.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

JUNE 8, 2022

Chatbots and virtual assistants have transformed the customer experience from a point-and-click or a drag-and-drop experience to one that is driven by voice or text. In this post, we guide you through the steps required to configure an Amazon Lex V2 chatbot, connect it to Uneeq’s digital human, and manage a conversation. AWS Lambda.

APIs 99

APIs Telecommunications Chatbots Accountability 99

AWS Machine Learning

MARCH 27, 2024

Aggregate the data retrieved from Elasticsearch and form the prompt for the generative AI Amazon Bedrock API call. The API call to Amazon Bedrock doesn’t contain any personally identifiable information (PII) or any data that could identify a customer. Check out the BMC website to learn more and set up a demo.

Enterprise 115

Enterprise APIs Metrics Engineering 115

Inbenta

JUNE 8, 2022

It’s been a few years since the first chatbots emerged. Although many companies are still using this kind of basic chatbots, many others have turned to more advanced artificial intelligence and natural language processing technologies. But what kind of actions can a transactional chatbot enable? And yet, it is extremely complex.

Chatbots 52

Chatbots APIs Banking Accountability 52

AWS Machine Learning

JULY 2, 2024

Here are a few examples and use cases across different domains: A company uses a chatbot to help HR personnel navigate employee files. Alternatively, you can create a knowledge base using the AWS SDK, API, or AWS CloudFormation template, which provides programmatic and automated ways to set up and manage your knowledge bases.

Healthcare 129

Healthcare APIs Government Accountability 129

AWS Machine Learning

DECEMBER 22, 2023

Amazon Bedrock is a fully managed service that makes leading FMs from AI companies available through an API along with developer tooling to help build and scale generative AI applications. The web channel includes an Amplify hosted website with an Amazon Lex embedded chatbot for a fictitious customer.

Scripts 124

Scripts Chatbots Accountability Multi-channel support 124

Inbenta

OCTOBER 4, 2022

When a user sends a message using one of the supported messaging channels (such as web chatbot, Whatsapp, Telegram, Line, Slack, Facebook Messenger, or Instagram), the user’s request goes to Sunshine Co and then gets routed to Inbenta SunCo app. How to get the Zendesk SunCo integration? Ensure your customers get understood.

Chatbots 64

Chatbots CRM APIs Personalization 64

Inbenta

AUGUST 24, 2017

As opposed to an API which requires you to be constantly polling , webhooks will let you know when information has been received, saving you valuable time. In really simple terms a Webhook is a messenger between your chatbot and a source of information. How is a Webhook different from APIs? How do you install a Webhook?

APIs 56

APIs Chatbots Accountability Self service 56

AWS Machine Learning

SEPTEMBER 20, 2024

Improving employee experience: By deploying Amazon Q Business across various environments like websites, apps, and chatbots, organizations can provide unified, engaging and personalized experiences. Amazon Q Business features The Amazon Q Business-powered chatbot aims to provide comprehensive support to users with a multifaceted approach.

Wireless 102

Wireless Enterprise APIs Chatbots 102

Calabrio

MARCH 31, 2025

Generative AI vs. Traditional AI This ability to generate novel contentwhether its a chatbots uncanny responses, top-notch software code, or even molecular structures is what makes the technology so promising in customer service and far beyond. Seamless integration is essential for ensuring data consistency and operational efficiency.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

Calabrio

FEBRUARY 25, 2025

Self-Service Options: Provide customers with convenient self-service options, such as IVR and chatbots. Open API and Integrations: Seamlessly integrate with other business systems and applications. Open and Extensible Architecture: Connect to existing systems and data sources with ease, leveraging open APIs and standards.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

AWS Machine Learning

JULY 5, 2023

This service can be used by chatbots, audio books, and other text-to-speech applications in conjunction with other AWS AI or machine learning (ML) services. For example, Amazon Lex and Amazon Polly can be combined to create a chatbot that engages in a two-way conversation with a user and performs certain tasks based on the user’s commands.

APIs 85

APIs Education Chatbots Accountability 85

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. For example, chatbots are effective for handling quick questions, and people generally like them until they hit the limits of their knowledge and send customers to the phone queues.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

AWS Machine Learning

OCTOBER 14, 2024

Agents automatically call the necessary APIs to interact with the company systems and processes to fulfill the request. The App calls the Claims API Gateway API to run the claims proxy passing user requests and tokens. Claims API Gateway runs the Custom Authorizer to validate the access token. User – The user.

APIs 89

APIs Construction Government Big data 89

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. For example, chatbots are effective for handling quick questions, and people generally like them until they hit the limits of their knowledge and send customers to the phone queues.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Balto

JANUARY 6, 2025

BaltoGPT Generative AI Assistance: Get data-driven, real-time insights about your contact center performance with simple prompts using a clean chatbot interface. Get a free demo now and explore it in action! Key Highlights: Real-Time QA: create scorecards and set up weighted criteria to monitor and improve agent performance instantly.

Call Center 52

Call Center Coaching Surveys Contact Center 52

AWS Machine Learning

AUGUST 15, 2023

The response from the chatbot will be able to directly answer the question and also include the links to the source videos with the specific timestamp of the contents that are most relevant to the user’s request. Build a multi-functional chatbot using LLMs with SageMaker, where the two aforementioned solutions are wrapped and deployed.

Chatbots 92

Chatbots Enterprise Accountability Best practices 92

ConvergeOne

MAY 4, 2021

At its most basic level, CPaaS is simply an API-based model for accessing carrier services and the media processing resources associated with those carrier services. All they had to do was become a regulated carrier (if they weren’t already) and sell their services not in the form of regular trunks, but as API-based web services.

APIs 59

APIs Transportation voip Contact Center 59

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 125

Analytics APIs Engineering Construction 125

Comm100

NOVEMBER 13, 2022

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. The primary way that organizations are introducing automation to customer service is with the adoption of chatbots. .

Customer Service 95

Customer Service Chatbots Best practices Surveys 95

JivoChat

AUGUST 7, 2023

Organize the calendar by creating different types of meetings, like team meetings, client meetings, and demos. Email API With Brevo’s API, you can send more than 120,000 emails a minute, and the software was carefully developed to guarantee a 99% deliverability rate. And, you may share the booking link wherever you want.

APIs 75

APIs Sales CRM Analytics 75

Creative Virtual

OCTOBER 9, 2020

So, if you have, for example, a chatbot on your website, users can use the voice capabilities of their mobile device to ask their question. We have a very big partner network for this technology, and can integrate with any other third-party system of your choice, provided they have a full featured API.

Interactive Voice Response 59

Interactive Voice Response Customer Service Virtual Agent Transportation 59

SmartAction

NOVEMBER 1, 2023

It linked via API to internal data sources and current customer input to find a successful solution. Challenges (and Solutions) Conversational AI chatbots can handle a massive number of customer queries at a time, 24/7, many without a need for human intervention. Request a demo now. It’s the future, today.

Contact Center 66

Contact Center Virtual Agent Interactive Voice Response Chatbots 66

SmartAction

MARCH 18, 2019

Virtual agents are powered by a centralized cloud-based AI “brain” that connects to your customer data via APIs. With all the tools to mimic live agent behavior, virtual agents extend far beyond the capabilities of touchtone IVR, directed dialog, and simple chatbots for customer service. appeared first on SmartAction.

Virtual Agent 69

Virtual Agent Interactive Voice Response Contact Center Chatbots 69

Aspect

NOVEMBER 30, 2018

Eine moderne IVR kann ein “menschlicher“ anmutendes Self-Service Erlebnis bieten und digitale Omnichannel Self-Service Erlebnisse wie automatisierter Chat nutzen die neueste Generation von natürlicher Spracherkennung (NLU) und Chatbot-Funktionalitäten. Umfassende Workforce Optimization. Zur Anmeldung.

APIs 51

APIs Self service SaaS Interactive Voice Response 51

NICE inContact

SEPTEMBER 25, 2019

While there might be various possible use cases for AI in contact centers the most popular ones are around agent-facing bots that help in automating mundane agent activities and the customer facing AI chatbots and conversational AI bots that help drive self-service. Don’t miss some architectural considerations. Pilot before you scale.

Contact Center 54

Contact Center APIs Chatbots Self service 54

AWS Machine Learning

NOVEMBER 17, 2022

You can use AlexaTM 20B for a wide range of industry use-cases, from summarizing financial reports to question answering for customer service chatbots. In this post, we provide an overview of how to deploy and run inference with the AlexaTM 20B model programmatically through JumpStart APIs, available in the SageMaker Python SDK.

Scripts 101

Scripts APIs Government Engineering 101

AWS Machine Learning

AUGUST 14, 2023

The code for all the steps in this demo is available in the following notebook. Answer: 2021 ### Context: NLP Cloud developed their API by mid-2020 and they added many pre-trained open-source models since then. Answer: API ### Context: All plans can be stopped anytime. Question: When was NLP Cloud founded?

Engineering 90

Engineering APIs Chatbots Scripts 90

Quiq

FEBRUARY 12, 2020

We’re excited to announce a new product to our lineup called Quiq IQ, a complete solution to build, manage and optimize chatbots for your business. Building a chatbot has never been easier with our intuitive bot designer. Deploy Chatbots today. See a Demo Today. Building Bots. Integrating Bots.

Chatbots 52

Chatbots APIs Customer Service Marketing 52

JustCall

JANUARY 23, 2024

Compliance and Security Does it adhere to WhatsApp’s Business API guidelines? Does it support chatbots to send automated responses? Can it connect with third-party APIs for added functionality? Is there a free trial or demo you can go for? Its WhatsApp Business API allows you to stay connected with customers.

Management 52

Management APIs CRM Chatbots 52

JustCall

JANUARY 23, 2024

You can also recruit chatbots to build an FAQ bank for your customers. This way, chatbots can handle basic queries and tasks quickly. Automate the chatbot response, include variations of the same issues, and train the bot on how to answer common queries like order tracking and store contact details.

APIs 52

APIs Chatbots Multichannel Accountability 52

NobelBiz

APRIL 23, 2024

RELATED ARTICLE CRM Key Features For Customer Service Preparing for the Future: Advanced Technologies and Training Emerging technologies like artificial intelligence (AI) and chatbots are going to play a significant role in the collections industry.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94