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7 Reasons ChatGPT Alone Can’t Deliver the Customer Service You Need

CCNG

When used stand-alone, it cannot deliver the basic must-have requirements for enterprise use and above all, is not even designed for them. It should be designed for your use case ChatGPT, in its current form, is essentially using a chatbot to interact with multiple static and undisclosed information sources.

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Achieve multi-Region resiliency for your conversational AI chatbots with Amazon Lex

AWS Machine Learning

These include interactive voice response (IVR) systems, chatbots for digital channels, and messaging platforms, providing a seamless and resilient customer experience. Enabling Global Resiliency for an Amazon Lex bot is straightforward using the AWS Management Console , AWS Command Line Interface (AWS CLI), or APIs.

Chatbots 105
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Streamline workflow orchestration of a system of enterprise APIs using chaining with Amazon Bedrock Agents

AWS Machine Learning

Intricate workflows that require dynamic and complex API orchestration can often be complex to manage. In this post, we explore how chaining domain-specific agents using Amazon Bedrock Agents can transform a system of complex API interactions into streamlined, adaptive workflows, empowering your business to operate with agility and precision.

APIs 131
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From innovation to impact: How AWS and NVIDIA enable real-world generative AI success

AWS Machine Learning

They arent just building another chatbot; they are reimagining healthcare delivery at scale. Their results speak for themselvesAdobe achieved a 20-fold scale-up in model training while maintaining the enterprise-grade performance and reliability their customers expect. times lower latency compared to other platforms.

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Build a video insights and summarization engine using generative AI with Amazon Bedrock

AWS Machine Learning

To enable the video insights solution, the architecture uses a combination of AWS services, including the following: Amazon API Gateway is a fully managed service that makes it straightforward for developers to create, publish, maintain, monitor, and secure APIs at scale.

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Principal Financial Group uses QnABot on AWS and Amazon Q Business to enhance workforce productivity with generative AI

AWS Machine Learning

Principal wanted to use existing internal FAQs, documentation, and unstructured data and build an intelligent chatbot that could provide quick access to the right information for different roles. Now, employees at Principal can receive role-based answers in real time through a conversational chatbot interface.

Chatbots 115
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Automate chatbot for document and data retrieval using Agents and Knowledge Bases for Amazon Bedrock

AWS Machine Learning

Numerous customers face challenges in managing diverse data sources and seek a chatbot solution capable of orchestrating these sources to offer comprehensive answers. This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment.

Chatbots 128