AWS Machine Learning

FEBRUARY 19, 2024

Modern chatbots can serve as digital agents, providing a new avenue for delivering 24/7 customer service and support across many industries. Chatbots also offer valuable data-driven insights into customer behavior while scaling effortlessly as the user base grows; therefore, they present a cost-effective solution for engaging customers.

Chatbots 118

Chatbots APIs Engineering Enterprise 118

AWS Machine Learning

FEBRUARY 18, 2025

During these live events, F1 IT engineers must triage critical issues across its services, such as network degradation to one of its APIs. This impacts downstream services that consume data from the API, including products such as F1 TV, which offer live and on-demand coverage of every race as well as real-time telemetry.

APIs 70

APIs Engineering Metrics Big data 70

Inbenta

JULY 2, 2018

Chatbots are a time-saving resource for internal employees whose energy is better spent on meaningful work and productivity. Internal chatbots have the potential to boost accessibility, efficiency, and employee satisfaction in your workplace. Chatbots are easy to use, setup, and deploy. Chatbots streamlining HR support.

Chatbots 110

Chatbots APIs Engineering Customer Support 110

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

Chatbots 98

Chatbots APIs Analytics Upselling 98

AWS Machine Learning

FEBRUARY 14, 2023

When the user signs in to an Amazon Lex chatbot, user context information can be derived from Amazon Cognito. The Amazon Lex chatbot can be integrated into Amazon Kendra using a direct integration or via an AWS Lambda function. The use of the AWS Lambda function will provide you with fine-grained control of the Amazon Kendra API calls.

Chatbots 93

Chatbots APIs Construction Education 93

AWS Machine Learning

NOVEMBER 15, 2024

A chatbot enables field engineers to quickly access relevant information, troubleshoot issues more effectively, and share knowledge across the organization. Analyst Notes Database Knowledge base containing reports from Analysts on their interpretation and analyis of economic events. What caused inflation in 2021?

APIs 116

APIs Engineering Chatbots Construction 116

Inbenta

JUNE 1, 2021

Summary: Use Cases of AI Chatbots for Internal Employees. Chatbots Streamline HR Support. Chatbots Facilitate Employee Onboarding. Chatbots Help With Day-to-Day Tasks. Chatbots Prove the Source of Truth: From Taxes to GDPR. Chatbots Empower Physical Robots. Chatbots are easy to use, setup, and deploy.

Chatbots 83

Chatbots APIs Engineering Customer Support 83

AWS Machine Learning

FEBRUARY 6, 2024

Conversational AI (or chatbots) can help triage some of these common IT problems and create a ticket for the tasks when human assistance is needed. Chatbots quickly resolve common business issues, improve employee experiences, and free up agents’ time to handle more complex problems.

Chatbots 127

Chatbots APIs Self service Banking 127

AWS Machine Learning

DECEMBER 6, 2023

Enterprises turn to Retrieval Augmented Generation (RAG) as a mainstream approach to building Q&A chatbots. The end goal was to create a chatbot that would seamlessly integrate publicly available data, along with proprietary customer-specific Q4 data, while maintaining the highest level of security and data privacy.

Chatbots 121

Chatbots APIs Engineering CRM 121

Comm100

OCTOBER 24, 2023

Whether it’s via live chat , SMS , AI chatbot , or ticketing , players expect a consistent, high-quality interaction across every channel. The Necessity of Multi-Layered Support During peak periods or major events, such as the return of the NFL, gaming platforms experience unprecedented traffic. They need platforms like Comm100.

Chatbots 110

Chatbots APIs Personalization Technology 110

AWS Machine Learning

SEPTEMBER 17, 2024

This enables a RAG scenario with Amazon Bedrock by enriching the generative AI prompt using Amazon Bedrock APIs with your company-specific data retrieved from the OpenSearch Serverless vector database. The chatbot application container is built using Streamli t and fronted by an AWS Application Load Balancer (ALB).

APIs 89

APIs Chatbots Management Accountability 89

AWS Machine Learning

NOVEMBER 19, 2024

The excitement is building for the fourteenth edition of AWS re:Invent, and as always, Las Vegas is set to host this spectacular event. Explore examples to estimate the severity and likelihood of potential events that could be harmful.

APIs 91

APIs Enterprise Best practices Government 91

AWS Machine Learning

SEPTEMBER 15, 2023

Large language model (LLM) agents are programs that extend the capabilities of standalone LLMs with 1) access to external tools (APIs, functions, webhooks, plugins, and so on), and 2) the ability to plan and execute tasks in a self-directed fashion. Note that the next action may or may not involve using a tool or API.

APIs 125

APIs Chatbots Engineering Management 125

AWS Machine Learning

SEPTEMBER 1, 2023

Now you can continuously stream inference responses back to the client when using SageMaker real-time inference to help you build interactive experiences for generative AI applications such as chatbots, virtual assistants, and music generators. This API allows the model to respond as a stream of parts of the full response payload.

APIs 112

APIs Chatbots Engineering Best practices 112

AWS Machine Learning

JANUARY 5, 2024

Whenever drift is detected, an event is launched to notify the respective teams to take action or initiate model retraining. Event-driven architecture – The pipelines for model training, model deployment, and model monitoring are well integrated by use Amazon EventBridge , a serverless event bus.

Management 131

Management APIs Engineering Government 131

AWS Machine Learning

MAY 14, 2024

You can build such chatbots following the same process. You can easily build such chatbots following the same process. UI and the Chatbot example application to test human-workflow scenario. In our example, we used a Q&A chatbot for SageMaker as explained in the previous section.

Chatbots 113

Chatbots Feedback Engineering Entertainment 113

AWS Machine Learning

APRIL 23, 2024

With Knowledge Bases for Amazon Bedrock, you can quickly build applications using Retrieval Augmented Generation (RAG) for use cases like question answering, contextual chatbots, and personalized search. It calls the CreateDataSource and DeleteDataSource APIs.

APIs 125

APIs Enterprise Scripts Accountability 125

AWS Machine Learning

MARCH 27, 2024

Mean time to restore (MTTR) is often the simplest KPI to track—most organizations use tools like BMC Helix ITSM or others that record events and issue tracking. Aggregate the data retrieved from Elasticsearch and form the prompt for the generative AI Amazon Bedrock API call.

Enterprise 111

Enterprise APIs Metrics Engineering 111

AWS Machine Learning

JULY 17, 2024

In this post, we’re using the APIs for AWS Support , AWS Trusted Advisor , and AWS Health to programmatically access the support datasets and use the Amazon Q Business native Amazon Simple Storage Service (Amazon S3) connector to index support data and provide a prebuilt chatbot web experience. AWS IAM Identity Center as the SAML 2.0-compliant

Scripts 117

Scripts APIs Enterprise Accountability 117

AWS Machine Learning

FEBRUARY 6, 2023

In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window. The following diagram shows the basic components and events used to enable communications.

Cloud contact 82

Cloud contact Self service Contact Center Virtual Agent 82

AWS Machine Learning

NOVEMBER 26, 2023

Gartner predicts that “by 2026, more than 80% of enterprises will have used generative AI APIs or models, or deployed generative AI-enabled applications in production environments, up from less than 5% in 2023.” For instance, FOX Sports experienced a 400% increase in viewership content starts post-event when applied.

Personalization 122

Personalization Customer Experience APIs Entertainment 122

AWS Machine Learning

APRIL 26, 2024

RAG helps overcome FM limitations by augmenting its capabilities with an organization’s proprietary knowledge, enabling chatbots and AI assistants to provide up-to-date, context-specific information tailored to business needs without retraining the entire FM. He frequently speaks at AI/ML conferences, events, and meetups around the world.

APIs 124

APIs Enterprise Chatbots Engineering 124

AWS Machine Learning

JUNE 8, 2023

Generative AI chatbots have gained notoriety for their ability to imitate human intellect. Finally, we use a QnABot to provide a user interface for our chatbot. A SageMaker real-time inference endpoint enables fast, scalable deployment of ML models for predicting events. This enables you to begin machine learning (ML) quickly.

Chatbots 88

Chatbots APIs Contact Center Analytics 88

Pointillist

FEBRUARY 19, 2018

Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs. AI must know the significance of these events in shaping a customer behavior. Business Context.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

AWS Machine Learning

MARCH 14, 2024

Given the data sources, LLMs provided tools that would allow us to build a Q&A chatbot in weeks, rather than what may have taken years previously, and likely with worse performance. Our virtual assistant can field a wide range of questions about PGA TOUR events, players, statistics, history, and more.

Engineering 124

Engineering APIs Technology Finance 124

AWS Machine Learning

JULY 5, 2023

This service can be used by chatbots, audio books, and other text-to-speech applications in conjunction with other AWS AI or machine learning (ML) services. For example, Amazon Lex and Amazon Polly can be combined to create a chatbot that engages in a two-way conversation with a user and performs certain tasks based on the user’s commands.

APIs 81

APIs Education Chatbots Accountability 81

AWS Machine Learning

JUNE 13, 2023

API implementations, so we can eventually provide customized search pages to our employees to improve their experience. One of the initiatives we took with the launch of Amazon Kendra was to provide a chatbot. To implement this chatbot, we use Lambda, a service that allows us to run serverless, event-driven programs.

Chatbots 95

Chatbots Engineering Enterprise APIs 95

AWS Machine Learning

MARCH 14, 2024

Whether creating a chatbot or summarization tool, you can shape powerful FMs to suit your needs. Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API.

Best practices 128

Best practices Engineering Chatbots Enterprise 128

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

AWS Machine Learning

SEPTEMBER 13, 2024

For instance, in a typical chatbot scenario, users initiate the conversation by providing a multimedia file or a link as input payload, followed by a back-and-forth dialogue, asking questions or seeking information related to the initial input. Multimodal inference adds challenges of large data transfer overhead and slow response times.

APIs 90

APIs Engineering Chatbots Scripts 90

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

AWS Machine Learning

OCTOBER 14, 2024

Agents automatically call the necessary APIs to interact with the company systems and processes to fulfill the request. The App calls the Claims API Gateway API to run the claims proxy passing user requests and tokens. Claims API Gateway runs the Custom Authorizer to validate the access token. User – The user.

APIs 86

APIs Construction Government Big data 86

Inbenta

AUGUST 24, 2017

It is a user-defined HTTP callback which retrieves and stores data from an event, usually from outside of your software application. As opposed to an API which requires you to be constantly polling , webhooks will let you know when information has been received, saving you valuable time. How is a Webhook different from APIs?

APIs 56

APIs Chatbots Accountability Self service 56

Cincom

FEBRUARY 14, 2025

Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. 3️ Use APIs and Middleware for Seamless System Interoperability Deploy APIs or middleware platforms to facilitate real-time data exchange between CPQ, CRM, and ERP.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

APRIL 16, 2024

It employs advanced deep learning technologies to understand user input, enabling developers to create chatbots, virtual assistants, and other applications that can interact with users in natural language. Add a Lambda function To initialize values or validate user input for your bot, you can add a Lambda function as a code hook to your bot.

Management 109

Management Construction APIs Chatbots 109

Hodusoft

NOVEMBER 17, 2021

Contact center solutions that are most valuable are integrated into your ecosystem with pre-built integrations and offer API integrations as well. Consumers can stay in the chat channel when they need assistance by integrating chatbots with agent desktops. Customer Experiences in Omnichannel Contact Centers.

Contact center software 98

Contact center software Contact Center Multichannel Best practices 98

AWS Machine Learning

OCTOBER 2, 2024

Whether you are developing a customer service chatbot or a virtual assistant, there are numerous considerations to keep in mind, from defining the agent’s scope and capabilities to architecting a robust and scalable infrastructure. In Part 1, we focus on creating accurate and reliable agents.

Best practices 96

Best practices APIs Metrics Accountability 96