AWS Machine Learning

JULY 18, 2024

Using Anthropic’s Claude 3 Haiku on Amazon Bedrock , Lili developed an intelligent AccountantAI chatbot capable of providing on-demand accounting advice tailored to each customer’s financial history and unique business requirements. Provides the core instructions on how to approach answering the question appropriately and meet expectations.

Chatbots 135

Chatbots APIs Accountability Finance 135

AWS Machine Learning

NOVEMBER 15, 2024

Principal wanted to use existing internal FAQs, documentation, and unstructured data and build an intelligent chatbot that could provide quick access to the right information for different roles. Now, employees at Principal can receive role-based answers in real time through a conversational chatbot interface.

Chatbots 114

Chatbots Engineering Enterprise Government 114

Inbenta

JULY 3, 2020

However, WhatsApp users can now communicate with a company chatbot through the chat interface as they would talk to a real person. WhatsApp Business chatbots. WhatsApp Business offers an API (Application Programming Interface). Inbenta offers several integrations in order to deploy an Inbenta chatbot on WhatsApp Business.

Chatbots 98

Chatbots APIs Wait times CRM 98

AWS Machine Learning

JANUARY 14, 2025

In this post, we show how to extend Amazon Bedrock Agents to hybrid and edge services such as AWS Outposts and AWS Local Zones to build distributed Retrieval Augmented Generation (RAG) applications with on-premises data for improved model outcomes. Through the frontend application, the user prompts the chatbot interface with a question.

APIs 108

APIs Chatbots Enterprise Healthcare 108

AWS Machine Learning

FEBRUARY 5, 2025

Retrieval and Execution Rails: These govern how the AI interacts with external tools and data sources. When integrating models from SageMaker JumpStart with NeMo Guardrails, the direct interaction with the SageMaker inference API requires some customization, which we will explore below. Heres how we implement this. The Llama 3.1

Chatbots 112

Chatbots Construction Best practices Government 112

AWS Machine Learning

APRIL 10, 2025

In this post, we demonstrate how to effectively perform model customization and RAG with Amazon Nova models as a baseline. Fine-tune an Amazon Nova model using the Amazon Bedrock API In this section, we provide detailed walkthroughs on fine-tuning and hosting customized Amazon Nova models using Amazon Bedrock.

APIs 125

APIs Metrics Best practices Construction 125

AWS Machine Learning

SEPTEMBER 20, 2024

Amazon Bedrock agents use LLMs to break down tasks, interact dynamically with users, run actions through API calls, and augment knowledge using Amazon Bedrock Knowledge Bases. In this post, we demonstrate how to use Amazon Bedrock Agents with a web search API to integrate dynamic web content in your generative AI application.

APIs 106

APIs Chatbots Construction Engineering 106

AWS Machine Learning

MARCH 19, 2025

This could be APIs, code functions, or schemas and structures required by your end application. To add fine-grained control to how tools are used, we have released a feature for tool choice for Amazon Nova models. Based on the users query, Amazon Nova will select the appropriate tool and tell you how to use it.

APIs 104

APIs Engineering Chatbots Best practices 104

AWS Machine Learning

MARCH 29, 2024

In our previous post , we described how Amazon Lex integrates with the Talkdesk cloud contact center for the voice channel. In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time.

Cloud contact 122

Cloud contact Contact Center Chatbots APIs 122

AWS Machine Learning

SEPTEMBER 4, 2024

Many ecommerce applications want to provide their users with a human-like chatbot that guides them to choose the best product as a gift for their loved ones or friends. Based on the discussion with the user, the chatbot should be able to query the ecommerce product catalog, filter the results, and recommend the most suitable products.

Chatbots 93

Chatbots APIs Construction Best practices 93

Netomi

SEPTEMBER 20, 2021

Chatbots are used by 1.4 Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. What is an AI chatbot?

Chatbots 126

Chatbots APIs Surveys Analytics 126

AWS Machine Learning

MAY 30, 2024

Amazon Bedrock is a fully managed service that makes FMs from leading AI startups and Amazon available via an API, so one can choose from a wide range of FMs to find the model that is best suited for their use case. The prompt guides the LLM on how to respond and interact based on the user question. Prompts also help ground the model.

Chatbots 131

Chatbots Engineering APIs Technology 131

AWS Machine Learning

MARCH 6, 2025

Amazon Bedrock is a fully managed service that offers a choice of high-performing Foundation Models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Metrics 119

Metrics Enterprise APIs Engineering 119

AWS Machine Learning

MARCH 1, 2024

Some examples include a customer calling to check on the status of an order and receiving an update from a bot, or a customer needing to submit a renewal for a license and the chatbot collecting the necessary information, which it hands over to an agent for processing. Select the partner event source and choose Associate with event bus.

Chatbots 128

Chatbots APIs Self service Contact Center 128

AWS Machine Learning

NOVEMBER 15, 2024

We gave practical tips, based on hands-on experience with customer use cases, on how to improve text-only RAG solutions, from optimizing the retriever to mitigating and detecting hallucinations. We first introduce routers, and how they can help managing diverse data sources. This post focuses on doing RAG on heterogeneous data formats.

APIs 118

APIs Engineering Chatbots Construction 118

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. First, the user logs in to the chatbot application, which is hosted behind an Application Load Balancer and authenticated using Amazon Cognito.

Engineering 141

Engineering Chatbots Accountability Enterprise 141

AWS Machine Learning

SEPTEMBER 15, 2023

Large language model (LLM) agents are programs that extend the capabilities of standalone LLMs with 1) access to external tools (APIs, functions, webhooks, plugins, and so on), and 2) the ability to plan and execute tasks in a self-directed fashion. Note that the next action may or may not involve using a tool or API.

APIs 130

APIs Chatbots Engineering Management 130

AWS Machine Learning

MARCH 19, 2025

The question is no longer whether to adopt generative AI, but how to move from promising pilots to production-ready systems that deliver real business value. They arent just building another chatbot; they are reimagining healthcare delivery at scale. The results speak for themselvestheir inference stack achieves up to 3.1

Healthcare 144

Healthcare Enterprise APIs Transportation 144

AWS Machine Learning

OCTOBER 24, 2024

Since the inception of AWS GenAIIC in May 2023, we have witnessed high customer demand for chatbots that can extract information and generate insights from massive and often heterogeneous knowledge bases. In this first post, we focus on the basics of RAG architecture and how to optimize text-only RAG. But what is a retriever exactly?

Chatbots 94

Chatbots Metrics Scripts APIs 94

Inbenta

AUGUST 17, 2021

Contents: What is voice search and what are voice chatbots? Text-to-speech and speech-to-text chatbots: how do they work? How to build a voice chatbot: integrations powered by Inbenta. Why launch a voice-based chatbot project: adding more value to your business.

Chatbots 94

Chatbots Interactive Voice Response Customer Service APIs 94

AWS Machine Learning

FEBRUARY 18, 2025

During these live events, F1 IT engineers must triage critical issues across its services, such as network degradation to one of its APIs. This impacts downstream services that consume data from the API, including products such as F1 TV, which offer live and on-demand coverage of every race as well as real-time telemetry.

APIs 71

APIs Engineering Metrics Big data 71

AWS Machine Learning

DECEMBER 11, 2024

Document upload When users need to provide context of their own, the chatbot supports uploading multiple documents during a conversation. I then use Field Advisor to brainstorm ideas on how to best position AWS services. We deliver our chatbot experience through a custom web frontend, as well as through a Slack application.

Sales 110

Sales Accountability APIs CRM 110

AWS Machine Learning

AUGUST 15, 2024

In this post, we discuss how to use QnABot on AWS to deploy a fully functional chatbot integrated with other AWS services, and delight your customers with human agent like conversational experiences. After authentication, Amazon API Gateway and Amazon S3 deliver the contents of the Content Designer UI.

Chatbots 127

Chatbots Banking APIs Enterprise 127

AWS Machine Learning

JUNE 12, 2023

OpenChatKit is an open-source LLM used to build general-purpose and specialized chatbot applications, released by Together Computer in March 2023 under the Apache-2.0 This model allows developers to have more control over the chatbot’s behavior and tailor it to their specific applications.

Chatbots 98

Chatbots APIs Engineering Enterprise 98

TechSee

JUNE 9, 2022

In the quest to create choices for customers, organizations have deployed technologies from chatbots, mobile apps and social media to IVR and ACD. For example, a customer’s smart vacuum won’t start, so they initiate a chatbot session on the manufacturer’s website. AR annotations overlay instructions on how to reset the device.

Customer Experience 145

Customer Experience Self service Interactive Voice Response Technical Support 145

AWS Machine Learning

MARCH 18, 2025

Solution overview This solution is primarily based on the following services: Foundational model We use Anthropics Claude 3.5 Sonnet on Amazon Bedrock as our LLM to generate SQL queries for user inputs. streamlit run app.py To visit the application using your browser, navigate to the localhost.

Enterprise 110

Enterprise Chatbots Engineering Metrics 110

AWS Machine Learning

FEBRUARY 14, 2023

When the user signs in to an Amazon Lex chatbot, user context information can be derived from Amazon Cognito. The Amazon Lex chatbot can be integrated into Amazon Kendra using a direct integration or via an AWS Lambda function. The use of the AWS Lambda function will provide you with fine-grained control of the Amazon Kendra API calls.

Chatbots 98

Chatbots APIs Construction Education 98

AWS Machine Learning

OCTOBER 1, 2024

Specifically, we focus on chatbots. Chatbots are no longer a niche technology. Although AI chatbots have been around for years, recent advances of large language models (LLMs) like generative AI have enabled more natural conversations. We also provide a sample chatbot application. We discuss this later in the post.

Chatbots 92

Chatbots APIs Scripts Management 92

AWS Machine Learning

JANUARY 31, 2024

In this post, we show you how to securely create a movie chatbot by implementing RAG with your own data using Knowledge Bases for Amazon Bedrock. We use the IMDb and Box Office Mojo dataset to simulate a catalog for media and entertainment customers and showcase how you can build your own RAG solution in just a couple of steps.

Chatbots 125

Chatbots Entertainment Advertising APIs 125

Cyara

JUNE 27, 2022

When it comes to testing WhatsApp chatbots up to now there have been mainly two approaches: Testing manually on a smartphone. Testing backend functionality with API Testing. This article was originally published on Botium’s blog on January 28, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium.

Chatbots 67

Chatbots APIs 67

AWS Machine Learning

AUGUST 7, 2024

AI chatbots and virtual assistants have become increasingly popular in recent years thanks the breakthroughs of large language models (LLMs). Most common use cases for chatbot assistants focus on a few key areas, including enhancing customer experiences, boosting employee productivity and creativity, or optimizing business processes.

APIs 135

APIs Chatbots Metrics Education 135

Inbenta

AUGUST 10, 2021

What does metabot mean in chatbot applications? Metabot example in chatbots. How does a metabot provide appropriate answers? Inbenta’s chatbot module: your go-to metabot. But what is a metabot in chatbot applications? Chatbots are frequently really good at handling one type of request, usually, Q&A flows.

Chatbots 93

Chatbots Banking Accountability APIs 93

AWS Machine Learning

SEPTEMBER 26, 2024

This post shows how aerospace customers can use AWS generative AI and ML-based services to address this document-based knowledge use case, using a Q&A chatbot to provide expert-level guidance to technical staff based on large libraries of technical documents. Finally, we need to create user access permissions to our chatbot.

APIs 119

APIs Chatbots Engineering Accountability 119

AWS Machine Learning

NOVEMBER 19, 2024

In this talk, you’ll understand how to recognize the latest signals in changing data patterns, and adapt data strategies that flex to changes in consumer behavior and innovations in technology like AI. This session provides practical steps to streamline your model selection process, providing high-quality, reliable AI deployments.

APIs 108

APIs Enterprise Best practices Government 108

Calabrio

MARCH 4, 2025

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. What Are the Benefits of Having an Omnichannel Contact Center?

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

Inbenta

JUNE 1, 2021

Summary: Use Cases of AI Chatbots for Internal Employees. Chatbots Streamline HR Support. Chatbots Facilitate Employee Onboarding. Chatbots Help With Day-to-Day Tasks. Chatbots Prove the Source of Truth: From Taxes to GDPR. Chatbots Empower Physical Robots. Chatbots are easy to use, setup, and deploy.

Chatbots 83

Chatbots APIs Engineering Customer Support 83

Wowdesk Blog

FEBRUARY 4, 2025

In this article, we explore how customer support software enhances business efficiency and customer satisfaction, the features that matter, and how to choose the best customer support software for your business. It includes help desk software , live chat support , ticketing system , and AI chatbots.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52