AWS Machine Learning

JANUARY 14, 2025

However, some geographies and regulated industries bound by data protection and privacy regulations have sought to combine generative AI services in the cloud with regulated data on premises. With this mechanism, you can build distributed RAG applications for highly regulated industries subject to data residency requirements.

APIs 101

APIs Chatbots Enterprise Healthcare 101

AWS Machine Learning

FEBRUARY 19, 2024

Modern chatbots can serve as digital agents, providing a new avenue for delivering 24/7 customer service and support across many industries. Chatbots use the advanced natural language capabilities of large language models (LLMs) to respond to customer questions. They can understand conversational language and respond naturally.

Chatbots 126

Chatbots APIs Engineering Enterprise 126

AWS Machine Learning

MARCH 19, 2025

They arent just building another chatbot; they are reimagining healthcare delivery at scale. Its inspiring to see how, together, were enabling customers across industries to confidently move AI into production. Production-ready AI like this requires more than just cutting-edge models or powerful GPUs.

Healthcare 143

Healthcare Enterprise APIs Transportation 143

AWS Machine Learning

MAY 1, 2024

Numerous customers face challenges in managing diverse data sources and seek a chatbot solution capable of orchestrating these sources to offer comprehensive answers. This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment.

Chatbots 129

Chatbots APIs Engineering Automotive 129

Netomi

SEPTEMBER 20, 2021

Chatbots are used by 1.4 Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. What is an AI chatbot?

Chatbots 126

Chatbots APIs Surveys Analytics 126

AWS Machine Learning

MARCH 19, 2024

Industrial facilities grapple with vast volumes of unstructured data, sourced from sensors, telemetry systems, and equipment dispersed across production lines. Nevertheless, standalone FMs face limitations in handling complex industrial data with context size constraints (typically less than 200,000 tokens ), which poses challenges.

Construction 136

Construction Scripts APIs Enterprise 136

AWS Machine Learning

MARCH 29, 2024

For example, the following figure shows screenshots of a chatbot transitioning a customer to a live agent chat (courtesy of WaFd Bank). The associated Amazon Lex chatbot is configured with an escalation intent to process the incoming agent assistance request. The payload includes the conversation ID of the active conversation.

Cloud contact 120

Cloud contact Contact Center Chatbots APIs 120

AWS Machine Learning

SEPTEMBER 20, 2024

Amazon Bedrock agents use LLMs to break down tasks, interact dynamically with users, run actions through API calls, and augment knowledge using Amazon Bedrock Knowledge Bases. In this post, we demonstrate how to use Amazon Bedrock Agents with a web search API to integrate dynamic web content in your generative AI application.

APIs 105

APIs Chatbots Construction Engineering 105

Inbenta

JULY 3, 2020

However, WhatsApp users can now communicate with a company chatbot through the chat interface as they would talk to a real person. WhatsApp Business chatbots. WhatsApp Business offers an API (Application Programming Interface). Inbenta offers several integrations in order to deploy an Inbenta chatbot on WhatsApp Business.

Chatbots 98

Chatbots APIs Wait times CRM 98

AWS Machine Learning

SEPTEMBER 4, 2024

Many ecommerce applications want to provide their users with a human-like chatbot that guides them to choose the best product as a gift for their loved ones or friends. Based on the discussion with the user, the chatbot should be able to query the ecommerce product catalog, filter the results, and recommend the most suitable products.

Chatbots 91

Chatbots APIs Construction Best practices 91

CCNG

MAY 17, 2023

ChatGPT is Chatbot. It is a super powered chatbot that can do many things earlier generation chatbots couldn’t do. Like all chatbots, it has been programmed to deliver an answer to a question. However, unlike previous chatbots, it does not rely on specific programming to deliver each answer. What is ChatGPT?

Customer Service 195

Customer Service CCNG Government Chatbots 195

AWS Machine Learning

FEBRUARY 5, 2025

For a retail chatbot like AnyCompany Pet Supplies AI assistant, guardrails help make sure that the AI collects the information needed to serve the customer, provides accurate product information, maintains a consistent brand voice, and integrates with the surrounding services supporting to perform actions on behalf of the user. The Llama 3.1

Chatbots 103

Chatbots Construction Best practices APIs 103

AWS Machine Learning

AUGUST 15, 2024

In this post, we discuss how to use QnABot on AWS to deploy a fully functional chatbot integrated with other AWS services, and delight your customers with human agent like conversational experiences. After authentication, Amazon API Gateway and Amazon S3 deliver the contents of the Content Designer UI.

Chatbots 126

Chatbots Banking APIs Enterprise 126

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. This solution can be used by the travel and hospitality industry to embed a personalized travel itinerary planner within their travel booking portal.

Engineering 139

Engineering Chatbots Accountability Enterprise 139

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

Chatbots 98

Chatbots APIs Analytics Upselling 98

AWS Machine Learning

NOVEMBER 15, 2024

A chatbot enables field engineers to quickly access relevant information, troubleshoot issues more effectively, and share knowledge across the organization. The data sources may include seismic surveys, well logs, core samples, geochemical analyses, and production histories, with some of it in industry-specific formats.

APIs 117

APIs Engineering Chatbots Construction 117

AWS Machine Learning

APRIL 30, 2025

As generative AI revolutionizes industries, organizations are eager to harness its potential. Companies in EMEA have used AWS services to transform their operations and improve customer experience using generative AI, with their stories illustrating how a strong business case can lead to tangible results across various industry verticals.

Government 66

Government Engineering Enterprise APIs 66

Wowdesk Blog

FEBRUARY 4, 2025

It includes help desk software , live chat support , ticketing system , and AI chatbots. With a centralized ticketing system and AI-powered chatbots, they have reduced response time by 40% while maintaining high customer satisfaction. Cost Reduction AI chatbots save companies up to 30% in support costs, according to Gartner.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

AWS Machine Learning

JUNE 12, 2023

OpenChatKit is an open-source LLM used to build general-purpose and specialized chatbot applications, released by Together Computer in March 2023 under the Apache-2.0 This model allows developers to have more control over the chatbot’s behavior and tailor it to their specific applications.

Chatbots 97

Chatbots APIs Engineering Enterprise 97

Outsource Consultants

MARCH 14, 2025

AI in Healthcare CX: Smarter, Faster, and More Compliant Healthcare organizations have embraced AI tools like virtual assistants, chatbots, and real-time agent support to dramatically reduce wait times, improve accuracy, and deliver personalized patient interactionsall without sacrificing compliance.

Healthcare 67

Healthcare Customer Support Virtual Agent outsourcing 67

AWS Machine Learning

OCTOBER 24, 2024

Since the inception of AWS GenAIIC in May 2023, we have witnessed high customer demand for chatbots that can extract information and generate insights from massive and often heterogeneous knowledge bases. Implementation on AWS A RAG chatbot can be set up in a matter of minutes using Amazon Bedrock Knowledge Bases. doc,pdf, or.txt).

Chatbots 90

Chatbots Metrics Scripts APIs 90

AWS Machine Learning

FEBRUARY 18, 2025

During these live events, F1 IT engineers must triage critical issues across its services, such as network degradation to one of its APIs. This impacts downstream services that consume data from the API, including products such as F1 TV, which offer live and on-demand coverage of every race as well as real-time telemetry.

APIs 69

APIs Engineering Metrics Big data 69

AWS Machine Learning

DECEMBER 6, 2023

Enterprises turn to Retrieval Augmented Generation (RAG) as a mainstream approach to building Q&A chatbots. The end goal was to create a chatbot that would seamlessly integrate publicly available data, along with proprietary customer-specific Q4 data, while maintaining the highest level of security and data privacy.

Chatbots 125

Chatbots APIs Engineering CRM 125

AWS Machine Learning

MARCH 6, 2025

Amazon Bedrock is a fully managed service that offers a choice of high-performing Foundation Models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Metrics 114

Metrics Enterprise APIs Engineering 114

AWS Machine Learning

NOVEMBER 19, 2024

Learn how you can use leading foundation models (FMs) from industry leaders and Amazon to build and scale your generative AI applications, and understand customization techniques like fine-tuning and Retrieval Augmented Generation (RAG). Fifth, we’ll showcase various generative AI use cases across industries.

APIs 100

APIs Enterprise Best practices Government 100

AWS Machine Learning

OCTOBER 1, 2024

Specifically, we focus on chatbots. Chatbots are no longer a niche technology. Although AI chatbots have been around for years, recent advances of large language models (LLMs) like generative AI have enabled more natural conversations. We also provide a sample chatbot application. We discuss this later in the post.

Chatbots 89

Chatbots APIs Scripts Management 89

AWS Machine Learning

APRIL 10, 2025

Introduction to Amazon Nova models Amazon Nova is a new generation of foundation model (FM) offering frontier intelligence and industry-leading price-performance. Create a fine-tuning job Fine-tuning Amazon Nova models through the Amazon Bedrock API is a streamlined process: On the Amazon Bedrock console, choose us-east-1 as your AWS Region.

APIs 119

APIs Metrics Best practices Construction 119

AWS Machine Learning

JULY 10, 2024

You can use the Prompt Management and Flows features graphically on the Amazon Bedrock console or Amazon Bedrock Studio, or programmatically through the Amazon Bedrock SDK APIs. Alternatively, you can use the CreateFlow API for a programmatic creation of flows that help you automate processes and development pipelines.

Management 130

Management APIs Chatbots Best practices 130

Comm100

OCTOBER 24, 2023

In the fast-paced, high-stakes world of the gaming industry, the phrase “adapt or perish” couldn’t be more relevant. One area where the industry has witnessed a dramatic transformation is in player support and communication. However, not all chatbots are created equal. However, its implications are profound.

Chatbots 111

Chatbots APIs Personalization Technology 111

AWS Machine Learning

JANUARY 31, 2024

In this post, we show you how to securely create a movie chatbot by implementing RAG with your own data using Knowledge Bases for Amazon Bedrock. Agents can break down the user query into smaller tasks and call custom APIs or knowledge bases to supplement information for running actions.

Chatbots 120

Chatbots Entertainment APIs Advertising 120

AWS Machine Learning

AUGUST 7, 2024

AI chatbots and virtual assistants have become increasingly popular in recent years thanks the breakthroughs of large language models (LLMs). Most common use cases for chatbot assistants focus on a few key areas, including enhancing customer experiences, boosting employee productivity and creativity, or optimizing business processes.

APIs 133

APIs Chatbots Metrics Education 133

AWS Machine Learning

NOVEMBER 22, 2023

The financial service (FinServ) industry has unique generative AI requirements related to domain-specific data, data security, regulatory controls, and industry compliance standards. Here’s how RAG operates: Data sources – RAG can draw from varied data sources, including document repositories, databases, or APIs. Lewis et al.

Engineering 122

Engineering Chatbots Benchmark APIs 122

OctopusTech

JANUARY 20, 2024

Chatbots have become incredibly useful tools in modern times, revolutionizing the way businesses engage with their customers. We will explore the introduction, capabilities, and wide range of uses of chatbots in this blog, as well as the important topic that frequently comes to mind: their development costs. What are Chatbots?

Chatbots 62

Chatbots Healthcare Finance APIs 62

TechSee

FEBRUARY 16, 2023

Everyone here at TechSee is excited about the launch of our brand new “Open Integration Platform,” a full API platform that puts the visual customer experience front and center. With over 30 million visual sessions logged annually, TechSee is the industry leader in visual service transformation.

Technology 109

Technology APIs Customer Experience CRM 109

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. What Is a Chatbot?

Chatbots 75

Chatbots B2C Self service B2B 75

AWS Machine Learning

SEPTEMBER 26, 2024

This post shows how aerospace customers can use AWS generative AI and ML-based services to address this document-based knowledge use case, using a Q&A chatbot to provide expert-level guidance to technical staff based on large libraries of technical documents. Sign in to the Amazon Q console.

APIs 113

APIs Chatbots Engineering Accountability 113

AWS Machine Learning

NOVEMBER 10, 2023

We are witnessing a rapid increase in the adoption of large language models (LLM) that power generative AI applications across industries. LLMs are capable of a variety of tasks, such as generating creative content, answering inquiries via chatbots, generating code, and more.

APIs 124

APIs Chatbots Analytics Personalization 124