AWS Machine Learning

FEBRUARY 19, 2024

Modern chatbots can serve as digital agents, providing a new avenue for delivering 24/7 customer service and support across many industries. Chatbots also offer valuable data-driven insights into customer behavior while scaling effortlessly as the user base grows; therefore, they present a cost-effective solution for engaging customers.

Chatbots 123

Chatbots APIs Engineering Enterprise 123

AWS Machine Learning

JANUARY 14, 2025

The orchestration includes the ability to invoke AWS Lambda functions to invoke other FMs, opening the ability to run self-managed FMs at the edge. The embedding model, which is hosted on the same EC2 instance as the local LLM API inference server, converts the text chunks into vector representations.

APIs 98

APIs Chatbots Enterprise Healthcare 98

AWS Machine Learning

SEPTEMBER 20, 2024

Amazon Bedrock agents use LLMs to break down tasks, interact dynamically with users, run actions through API calls, and augment knowledge using Amazon Bedrock Knowledge Bases. In this post, we demonstrate how to use Amazon Bedrock Agents with a web search API to integrate dynamic web content in your generative AI application.

APIs 106

APIs Chatbots Construction Engineering 106

AWS Machine Learning

JULY 10, 2024

Today, we’re excited to introduce two powerful new features for Amazon Bedrock: Prompt Management and Prompt Flows, in public preview. You can use the Prompt Management and Flows features graphically on the Amazon Bedrock console or Amazon Bedrock Studio, or programmatically through the Amazon Bedrock SDK APIs.

Management 129

Management APIs Chatbots Best practices 129

AWS Machine Learning

MAY 30, 2024

Vitech needed a fully managed and secure experience to host LLMs and eliminate the undifferentiated heavy lifting associated with hosting 3P models. Data chunking Chunking is the process of breaking down large text documents into smaller, more manageable segments (such as paragraphs or sections).

Chatbots 129

Chatbots Engineering APIs Technology 129

AWS Machine Learning

DECEMBER 11, 2024

We discuss how our sales teams are using it today, compare the benefits of Amazon Q Business as a managed service to the do-it-yourself option, review the data sources available and high-level technical design, and talk about some of our future plans. The following screenshot shows an example of an interaction with Field Advisor.

Sales 102

Sales Accountability APIs CRM 102

AWS Machine Learning

MARCH 19, 2025

They arent just building another chatbot; they are reimagining healthcare delivery at scale. They use a highly optimized inference stack built with NVIDIA TensorRT-LLM and NVIDIA Triton Inference Server to serve both their search application and pplx-api, their public API service that gives developers access to their proprietary models.

Healthcare 118

Healthcare Enterprise APIs Transportation 118

CCNG

MAY 17, 2023

ChatGPT is Chatbot. It is a super powered chatbot that can do many things earlier generation chatbots couldn’t do. Like all chatbots, it has been programmed to deliver an answer to a question. However, unlike previous chatbots, it does not rely on specific programming to deliver each answer. What is ChatGPT?

Customer Service 195

Customer Service CCNG Government Chatbots 195

Inbenta

JULY 3, 2020

However, WhatsApp users can now communicate with a company chatbot through the chat interface as they would talk to a real person. WhatsApp Business chatbots. WhatsApp Business offers an API (Application Programming Interface). Inbenta offers several integrations in order to deploy an Inbenta chatbot on WhatsApp Business.

Chatbots 98

Chatbots APIs Wait times CRM 98

AWS Machine Learning

FEBRUARY 5, 2025

We will provide a brief introduction to guardrails and the Nemo Guardrails framework for managing LLM interactions. Integrating with Amazon SageMaker JumpStart to utilize the latest large language models with managed solutions. model API exposed by SageMaker JumpStart properly. The Llama 3.1 Heres how we implement this.

Chatbots 100

Chatbots Construction Best practices APIs 100

AWS Machine Learning

MARCH 1, 2024

Some examples include a customer calling to check on the status of an order and receiving an update from a bot, or a customer needing to submit a renewal for a license and the chatbot collecting the necessary information, which it hands over to an agent for processing. Select the partner event source and choose Associate with event bus.

Chatbots 123

Chatbots APIs Self service Contact Center 123

AWS Machine Learning

AUGUST 15, 2024

QnABot on AWS (an AWS Solution) now provides access to Amazon Bedrock foundational models (FMs) and Knowledge Bases for Amazon Bedrock , a fully managed end-to-end Retrieval Augmented Generation (RAG) workflow. After authentication, Amazon API Gateway and Amazon S3 deliver the contents of the Content Designer UI.

Chatbots 126

Chatbots Banking APIs Enterprise 126

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

Chatbots 98

Chatbots APIs Analytics Upselling 98

Inbenta

AUGUST 17, 2021

Contents: What is voice search and what are voice chatbots? Text-to-speech and speech-to-text chatbots: how do they work? How to build a voice chatbot: integrations powered by Inbenta. Why launch a voice-based chatbot project: adding more value to your business. What is voice search and what are voice chatbots?

Chatbots 94

Chatbots Interactive Voice Response Customer Service APIs 94

AWS Machine Learning

FEBRUARY 18, 2025

During these live events, F1 IT engineers must triage critical issues across its services, such as network degradation to one of its APIs. This impacts downstream services that consume data from the API, including products such as F1 TV, which offer live and on-demand coverage of every race as well as real-time telemetry.

APIs 70

APIs Engineering Metrics Big data 70

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. First, the user logs in to the chatbot application, which is hosted behind an Application Load Balancer and authenticated using Amazon Cognito.

Engineering 139

Engineering Chatbots Accountability Enterprise 139

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems. Wipro is an AWS Premier Tier Services Partner and Managed Service Provider (MSP).

Management 133

Management APIs Engineering Government 133

Wowdesk Blog

FEBRUARY 4, 2025

Understanding Customer Support Software Customer support software is a digital solution that helps businesses manage customer inquiries, automate support processes, and improve communication. It includes help desk software , live chat support , ticketing system , and AI chatbots. What is Customer Support Software? Zendesk).

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

AWS Machine Learning

DECEMBER 6, 2023

Enterprises turn to Retrieval Augmented Generation (RAG) as a mainstream approach to building Q&A chatbots. The aggregate of this data is used to generate financial reports, set investor relations goals, and manage communication with existing and potential investors. This post is co-written with Stanislav Yeshchenko from Q4 Inc.

Chatbots 125

Chatbots APIs Engineering CRM 125

Outsource Consultants

MARCH 14, 2025

AI in Healthcare CX: Smarter, Faster, and More Compliant Healthcare organizations have embraced AI tools like virtual assistants, chatbots, and real-time agent support to dramatically reduce wait times, improve accuracy, and deliver personalized patient interactionsall without sacrificing compliance.

Healthcare 67

Healthcare Customer Support Virtual Agent outsourcing 67

AWS Machine Learning

FEBRUARY 14, 2023

When the user signs in to an Amazon Lex chatbot, user context information can be derived from Amazon Cognito. The Amazon Lex chatbot can be integrated into Amazon Kendra using a direct integration or via an AWS Lambda function. The use of the AWS Lambda function will provide you with fine-grained control of the Amazon Kendra API calls.

Chatbots 96

Chatbots APIs Construction Education 96

AWS Machine Learning

OCTOBER 1, 2024

Specifically, we focus on chatbots. Chatbots are no longer a niche technology. Although AI chatbots have been around for years, recent advances of large language models (LLMs) like generative AI have enabled more natural conversations. We also provide a sample chatbot application. We discuss this later in the post.

Chatbots 88

Chatbots APIs Scripts Management 88

AWS Machine Learning

MARCH 6, 2025

Amazon Bedrock is a fully managed service that offers a choice of high-performing Foundation Models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Metrics 86

Metrics Enterprise APIs Engineering 86

AWS Machine Learning

JANUARY 31, 2024

In this post, we show you how to securely create a movie chatbot by implementing RAG with your own data using Knowledge Bases for Amazon Bedrock. Knowledge Bases for Amazon Bedrock enable a fully managed RAG capability that allows you to customize LLM responses with contextual and relevant company data. Choose Next.

Chatbots 118

Chatbots Entertainment APIs Advertising 118

AWS Machine Learning

OCTOBER 24, 2024

Since the inception of AWS GenAIIC in May 2023, we have witnessed high customer demand for chatbots that can extract information and generate insights from massive and often heterogeneous knowledge bases. Implementation on AWS A RAG chatbot can be set up in a matter of minutes using Amazon Bedrock Knowledge Bases. doc,pdf, or.txt).

Chatbots 89

Chatbots Metrics Scripts APIs 89

AWS Machine Learning

JANUARY 28, 2025

Break down complex tasks Instead of handling large tasks in a single request, break them into smaller, manageable chunks. Smart context management For interactive applications such as chatbots, include only relevant context instead of entire conversation history.

Benchmark 72

Benchmark APIs Engineering Metrics 72

AWS Machine Learning

NOVEMBER 15, 2024

We first introduce routers, and how they can help managing diverse data sources. A chatbot enables field engineers to quickly access relevant information, troubleshoot issues more effectively, and share knowledge across the organization. Refer to this documentation for a detailed example of tool use with the Bedrock Converse API.

APIs 118

APIs Engineering Chatbots Construction 118

AWS Machine Learning

AUGUST 7, 2024

AI chatbots and virtual assistants have become increasingly popular in recent years thanks the breakthroughs of large language models (LLMs). Most common use cases for chatbot assistants focus on a few key areas, including enhancing customer experiences, boosting employee productivity and creativity, or optimizing business processes.

APIs 133

APIs Chatbots Metrics Education 133

AWS Machine Learning

SEPTEMBER 26, 2024

Without a mechanism to manage this knowledge transfer gap, productivity across all phases of the lifecycle might suffer from losing expert knowledge and repeating past mistakes. RAG-based systems can securely manage access to different knowledge bases by role-based access control. You simply can’t train new SMEs overnight.

APIs 111

APIs Chatbots Engineering Accountability 111

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. What Is a Chatbot?

Chatbots 75

Chatbots B2C Self service B2B 75

AWS Machine Learning

NOVEMBER 22, 2023

Furthermore, you can manage access control to selected models through the private model hub capability, aligning with individual security requirements. Here’s how RAG operates: Data sources – RAG can draw from varied data sources, including document repositories, databases, or APIs. Lewis et al.

Engineering 121

Engineering Chatbots APIs Benchmark 121

AWS Machine Learning

FEBRUARY 6, 2024

Conversational AI (or chatbots) can help triage some of these common IT problems and create a ticket for the tasks when human assistance is needed. Chatbots quickly resolve common business issues, improve employee experiences, and free up agents’ time to handle more complex problems. The ticket number is then returned to the user.

Chatbots 131

Chatbots APIs Self service Banking 131

AWS Machine Learning

MARCH 1, 2024

With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Contextual-based chatbots – Conversations can rapidly change direction and cover unpredictable topics. Hybrid search can better handle such open-ended dialogs.

APIs 135

APIs Finance Chatbots Enterprise 135

Comm100

OCTOBER 24, 2023

Whether it’s via live chat , SMS , AI chatbot , or ticketing , players expect a consistent, high-quality interaction across every channel. With VIP management , these valued players can be routed to priority channels, ensuring their concerns are addressed promptly and maintaining a premium gaming experience for them.

Chatbots 110

Chatbots APIs Personalization Technology 110

AWS Machine Learning

SEPTEMBER 17, 2024

This enables a RAG scenario with Amazon Bedrock by enriching the generative AI prompt using Amazon Bedrock APIs with your company-specific data retrieved from the OpenSearch Serverless vector database. The chatbot application container is built using Streamli t and fronted by an AWS Application Load Balancer (ALB).

APIs 93

APIs Chatbots Management Accountability 93

Calabrio

MARCH 4, 2025

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. They need to be empowered and engaged to deliver results.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

NOVEMBER 10, 2023

LLMs are capable of a variety of tasks, such as generating creative content, answering inquiries via chatbots, generating code, and more. Addressing privacy Amazon Comprehend already addresses privacy through its existing PII detection and redaction abilities via the DetectPIIEntities and ContainsPIIEntities APIs.

APIs 123

APIs Chatbots Analytics Personalization 123