AWS Machine Learning

JANUARY 14, 2025

Solution overview For organizations processing or storing sensitive information such as personally identifiable information (PII), customers have asked for AWS Global Infrastructure to address these specific localities, including mechanisms to make sure that data is being stored and processed in compliance with local laws and regulations.

APIs 108

APIs Chatbots Enterprise Healthcare 108

AWS Machine Learning

MARCH 19, 2025

This could be APIs, code functions, or schemas and structures required by your end application. Tool use with Amazon Nova To illustrate the concept of tool use, we can imagine a situation where we provide Amazon Nova access to a few different tools, such as a calculator or a weather API. Amazon Nova will use the weather tool.

APIs 104

APIs Engineering Chatbots Best practices 104

Netomi

SEPTEMBER 20, 2021

Chatbots are used by 1.4 Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. What is an AI chatbot?

Chatbots 126

Chatbots APIs Surveys Analytics 126

AWS Machine Learning

OCTOBER 27, 2023

Research shows that the most impactful communication is personalized—showing the right message to the right user at the right time. According to McKinsey , “71% of consumers expect companies to deliver personalized interactions.” How exactly do Amazon Personalize and Amazon Bedrock work together to achieve this?

Personalization 122

Personalization Marketing APIs Entertainment 122

AWS Machine Learning

DECEMBER 11, 2024

Document upload When users need to provide context of their own, the chatbot supports uploading multiple documents during a conversation. Our sales, marketing, and operations teams use Field Advisor to brainstorm new ideas, as well as generate personalized outreach that they can use with their customers and stakeholders.

Sales 110

Sales Accountability APIs CRM 110

AWS Machine Learning

SEPTEMBER 20, 2024

Amazon Bedrock agents use LLMs to break down tasks, interact dynamically with users, run actions through API calls, and augment knowledge using Amazon Bedrock Knowledge Bases. In this post, we demonstrate how to use Amazon Bedrock Agents with a web search API to integrate dynamic web content in your generative AI application.

APIs 106

APIs Chatbots Construction Engineering 106

AWS Machine Learning

NOVEMBER 14, 2024

Customers can use the SageMaker Studio UI or APIs to specify the SageMaker Model Registry model to be shared and grant access to specific AWS accounts or to everyone in the organization. We will start by using the SageMaker Studio UI and then by using APIs.

Government 106

Government Management APIs Accountability 106

AWS Machine Learning

SEPTEMBER 4, 2024

Many ecommerce applications want to provide their users with a human-like chatbot that guides them to choose the best product as a gift for their loved ones or friends. Based on the discussion with the user, the chatbot should be able to query the ecommerce product catalog, filter the results, and recommend the most suitable products.

Chatbots 93

Chatbots APIs Construction Best practices 93

Inbenta

JULY 3, 2020

However, WhatsApp users can now communicate with a company chatbot through the chat interface as they would talk to a real person. WhatsApp Business chatbots. WhatsApp Business offers an API (Application Programming Interface). Inbenta offers several integrations in order to deploy an Inbenta chatbot on WhatsApp Business.

Chatbots 98

Chatbots APIs Wait times CRM 98

Inbenta

JULY 2, 2018

Chatbots are a time-saving resource for internal employees whose energy is better spent on meaningful work and productivity. Internal chatbots have the potential to boost accessibility, efficiency, and employee satisfaction in your workplace. Chatbots are easy to use, setup, and deploy. Chatbots streamlining HR support.

Chatbots 110

Chatbots APIs Engineering Customer Support 110

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. You can also engineer prompts to facilitate administrative tasks, such as patient scheduling, record keeping, or billing, thereby increasing efficiency.

Engineering 141

Engineering Chatbots Accountability Enterprise 141

AWS Machine Learning

APRIL 10, 2025

Although RAG excels at real-time grounding in external data and fine-tuning specializes in static, structured, and personalized workflows, choosing between them often depends on nuanced factors. We first provided a detailed walkthrough on how to fine-tune, host, and conduct inference with customized Amazon Nova through the Amazon Bedrock API.

APIs 125

APIs Metrics Best practices Construction 125

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

Chatbots 98

Chatbots APIs Analytics Upselling 98

Inbenta

AUGUST 17, 2021

Contents: What is voice search and what are voice chatbots? Text-to-speech and speech-to-text chatbots: how do they work? How to build a voice chatbot: integrations powered by Inbenta. Why launch a voice-based chatbot project: adding more value to your business. What is voice search and what are voice chatbots?

Chatbots 94

Chatbots Interactive Voice Response Customer Service APIs 94

AWS Machine Learning

AUGUST 15, 2024

In this post, we discuss how to use QnABot on AWS to deploy a fully functional chatbot integrated with other AWS services, and delight your customers with human agent like conversational experiences. After authentication, Amazon API Gateway and Amazon S3 deliver the contents of the Content Designer UI.

Chatbots 127

Chatbots Banking APIs Enterprise 127

Wowdesk Blog

FEBRUARY 4, 2025

This software helps automate tasks, centralize data, and optimize communication, allowing businesses to resolve issues faster, personalize customer interactions, and reduce costs. It includes help desk software , live chat support , ticketing system , and AI chatbots.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

Creative Virtual

JANUARY 28, 2021

Ask any seller of a highly complex and customizable chatbot or virtual agent system about cost and you’re likely to get an evasive answer. Increasingly, in this ever-saturating market, it’s easy to find elements of chatbot pricing (i.e., The truth is, building a successful chatbot is not purely a question of technology.

Chatbots 98

Chatbots Consulting Consulting Virtual Agent 98

Inbenta

AUGUST 10, 2021

What does metabot mean in chatbot applications? Metabot example in chatbots. Inbenta’s chatbot module: your go-to metabot. But what is a metabot in chatbot applications? Chatbots are frequently really good at handling one type of request, usually, Q&A flows. Metabot example in chatbots.

Chatbots 93

Chatbots Banking Accountability APIs 93

AWS Machine Learning

OCTOBER 1, 2024

Whether you’re a person with a motor disability, juggling multiple tasks, or simply away from your computer, getting search results without typing is a valuable feature. Specifically, we focus on chatbots. Chatbots are no longer a niche technology. We also provide a sample chatbot application.

Chatbots 92

Chatbots APIs Scripts Management 92

AWS Machine Learning

JANUARY 31, 2024

In this post, we show you how to securely create a movie chatbot by implementing RAG with your own data using Knowledge Bases for Amazon Bedrock. Agents can break down the user query into smaller tasks and call custom APIs or knowledge bases to supplement information for running actions.

Chatbots 125

Chatbots Entertainment Advertising APIs 125

Outsource Consultants

MARCH 14, 2025

AI in Healthcare CX: Smarter, Faster, and More Compliant Healthcare organizations have embraced AI tools like virtual assistants, chatbots, and real-time agent support to dramatically reduce wait times, improve accuracy, and deliver personalized patient interactionsall without sacrificing compliance.

Healthcare 67

Healthcare Customer Support Virtual Agent outsourcing 67

AWS Machine Learning

APRIL 30, 2025

Booking.com , one of the worlds leading digital travel services, is using AWS to power emerging generative AI technology at scale, creating personalized customer experiences while achieving greater scalability and efficiency in its operations. This allowed them to quickly move their API-based backend services to a cloud-native environment.

Government 60

Government Engineering Enterprise APIs 60

Inbenta

JUNE 1, 2021

Summary: Use Cases of AI Chatbots for Internal Employees. Chatbots Streamline HR Support. Chatbots Facilitate Employee Onboarding. Chatbots Help With Day-to-Day Tasks. Chatbots Prove the Source of Truth: From Taxes to GDPR. Chatbots Empower Physical Robots. Chatbots are easy to use, setup, and deploy.

Chatbots 83

Chatbots APIs Engineering Customer Support 83

AWS Machine Learning

NOVEMBER 19, 2024

As attendees circulate through the GAIZ, subject matter experts and Generative AI Innovation Center strategists will be on-hand to share insights, answer questions, present customer stories from an extensive catalog of reference demos, and provide personalized guidance for moving generative AI applications into production.

APIs 108

APIs Enterprise Best practices Government 108

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. What Is a Chatbot?

Chatbots 75

Chatbots B2C Self service B2B 75

AWS Machine Learning

NOVEMBER 10, 2023

LLMs are capable of a variety of tasks, such as generating creative content, answering inquiries via chatbots, generating code, and more. This includes handling customers’ personally identifiable information (PII) data properly.

APIs 128

APIs Chatbots Analytics Personalization 128

Comm100

OCTOBER 24, 2023

Whether it’s via live chat , SMS , AI chatbot , or ticketing , players expect a consistent, high-quality interaction across every channel. AI and Chatbots: The New Frontier Chatbots are an essential ingredient of omnichannel communication, and it’s no secret that they’ve taken the world by storm.

Chatbots 111

Chatbots APIs Personalization Technology 111

Cincom

JANUARY 30, 2025

78% of customers expect more personalization in interactions than ever before. As we look forward to 2025 and beyond, the expectation for a hyper-personalized and seamless experience will only intensify: consequently, now is the time for you to focus on what matters the most customer experience. What are Customer Engagement Platforms?

Personalization 40

Personalization CRM Analytics Chatbots 40

TechSee

JUNE 9, 2022

In the quest to create choices for customers, organizations have deployed technologies from chatbots, mobile apps and social media to IVR and ACD. One of the greatest challenges of providing digital service is the lack of personalization and contextualization. AR annotations overlay instructions on how to reset the device.

Customer Experience 145

Customer Experience Self service Interactive Voice Response Technical Support 145

Solvvy

JUNE 17, 2021

Personalization and automation seem to be diametrically opposed. Consumers expect a personalized experience, but they also expect immediacy and accurate responses that can only be achieved with automation. Catering your customer support to your individual customers can be accomplished easily with a smart, chatbot platform like Solvvy.

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

AWS Machine Learning

APRIL 8, 2025

This personalized approach makes sure customers discover new cuisines and dishes tailored to their tastes, improving satisfaction and driving increased order volumes. Automated customer Service To handle the thousands of daily customer inquiries, iFood has developed an AI-powered chatbot that can quickly resolve common issues and questions.

Engineering 108

Engineering Virtual Agent Management Technology 108

AWS Machine Learning

MARCH 1, 2024

For example, if you have want to build a chatbot for an ecommerce website to handle customer queries such as the return policy or details of the product, using hybrid search will be most suitable. Contextual-based chatbots – Conversations can rapidly change direction and cover unpredictable topics.

APIs 138

APIs Finance Chatbots Enterprise 138

VirtualPBX

AUGUST 20, 2020

Now consider the boost that adding a voice service to your online chat or automated chatbot can provide to the services you provide and the experience your customers enjoy. Expect a jump in personalization and a readiness for customers to reach you in the manner they prefer. Add to Chatbots, Build Personalization.

Chatbots 104

Chatbots APIs voip Enterprise 104

AWS Machine Learning

FEBRUARY 10, 2025

Traditional chatbots are limited to preprogrammed responses to expected customer queries, but AI agents can engage with customers using natural language, offer personalized assistance, and resolve queries more efficiently. You can deploy or fine-tune models through an intuitive UI or APIs, providing flexibility for all skill levels.

Enterprise 116

Enterprise Engineering APIs Chatbots 116

Solvvy

AUGUST 21, 2020

The Time is Right for a Customer Support Chatbot. In 2020 it’s become more important than ever to provide your customers with fast, effective, and personalized support. What is a Next-Gen Chatbot? There are 5 reasons next-gen chatbots are the real deal and will soon become table-stakes in the best support organizations: 1.

Chatbots 62

Chatbots Customer Support Self service B2C 62

CSM Magazine

JANUARY 3, 2025

The 10 Essential AI Tools AI-Powered Chatbots ChatGPT (OpenAI) ChatGPT by OpenAI is a sophisticated conversational AI capable of understanding and generating human-like text in multiple languages. ChatGPT can be customized to fit specific business needs, offering personalized support and seamless integration with existing platforms.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

Talkdesk

OCTOBER 8, 2020

Even in the digital sphere, clients value a personal touch. This concern becomes particularly relevant in a remote work scenario as some practices within this “new normal,” such as employees using home networks or working from personal devices, can put confidential information at risk. Prioritize your clients’ concerns. Track results.

Banking 119

Banking Chatbots Contact Center Virtual Agent 119