AWS Machine Learning

OCTOBER 1, 2024

Specifically, we focus on chatbots. Chatbots are no longer a niche technology. Although AI chatbots have been around for years, recent advances of large language models (LLMs) like generative AI have enabled more natural conversations. We also provide a sample chatbot application. We discuss this later in the post.

Chatbots 90

Chatbots APIs Scripts Management 90

AWS Machine Learning

FEBRUARY 14, 2023

When the user signs in to an Amazon Lex chatbot, user context information can be derived from Amazon Cognito. The Amazon Lex chatbot can be integrated into Amazon Kendra using a direct integration or via an AWS Lambda function. The use of the AWS Lambda function will provide you with fine-grained control of the Amazon Kendra API calls.

Chatbots 98

Chatbots APIs Construction Education 98

TechSee

FEBRUARY 16, 2023

Everyone here at TechSee is excited about the launch of our brand new “Open Integration Platform,” a full API platform that puts the visual customer experience front and center. Now with the open API, any potential integration becomes available to the more than 1000 businesses globally that have deployed TechSee’s technology.

Technology 109

Technology APIs Customer Experience CRM 109

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. What Is a Chatbot?

Chatbots 75

Chatbots B2C Self service B2B 75

AWS Machine Learning

NOVEMBER 22, 2023

In this post, we explore building a contextual chatbot for financial services organizations using a RAG architecture with the Llama 2 foundation model and the Hugging Face GPTJ-6B-FP16 embeddings model, both available in SageMaker JumpStart. Through this training, LLMs acquire and store factual knowledge. Lewis et al.

Engineering 123

Engineering Chatbots APIs Benchmark 123

Livepro

JULY 6, 2017

The Logan City Council (LCC) team recently invited our CEO Brad Shaw and Account Director Dave Callaghan to their offices to showcase the work that they have been doing with livepro Web-Answers and how they are using chatbots with livepro. The enthusiasm with which they presented their customer focused technology roadmap was contagious.

Chatbots 63

Chatbots Self service APIs Accountability 63

AWS Machine Learning

OCTOBER 29, 2024

This post presents a solution where you can upload a recording of your meeting (a feature available in most modern digital communication services such as Amazon Chime ) to a centralized video insights and summarization engine. With Lambda integration, we can create a web API with an endpoint to the Lambda function.

Engineering 110

Engineering APIs Sales Enterprise 110

AWS Machine Learning

SEPTEMBER 13, 2024

The application generates SQL queries based on the user’s input, runs them against an Athena database containing CUR data, and presents the results in a user-friendly format. An AWS compute environment created to host the code and call the Amazon Bedrock APIs. Athena is configured to access and query the CUR data stored in Amazon S3.

APIs 100

APIs Chatbots Best practices Management 100

AWS Machine Learning

NOVEMBER 15, 2024

Principal wanted to use existing internal FAQs, documentation, and unstructured data and build an intelligent chatbot that could provide quick access to the right information for different roles. Now, employees at Principal can receive role-based answers in real time through a conversational chatbot interface.

Chatbots 112

Chatbots Engineering Enterprise Government 112

AWS Machine Learning

JANUARY 14, 2025

Chatbot application On a second EC2 instance (C5 family), deploy the following two components: a backend service responsible for ingesting prompts and proxying the requests back to the LLM running on the Outpost, and a simple React application that allows users to prompt a local generative AI chatbot with questions.

APIs 106

APIs Chatbots Enterprise Healthcare 106

AWS Machine Learning

NOVEMBER 26, 2024

This post presents a strategy for optimizing LLM-based applications. Given the increasing need for efficient and cost-effective AI solutions, we present a serverless read-through caching blueprint that uses repeated data patterns. The solution presented in this post can be deployed through an AWS CloudFormation template.

Healthcare 121

Healthcare Chatbots Automotive Engineering 121

AWS Machine Learning

FEBRUARY 6, 2023

In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window. The connector was built by using the Amazon Lex Model Building API with the AWS SDK for Java 2.x.

Cloud contact 96

Cloud contact Self service Contact Center Virtual Agent 96

AWS Machine Learning

MAY 1, 2024

Deploy the model via Amazon Bedrock For production use, especially if you’re considering providing access to dozens or even thousands of employees by embedding the model into an application, you can deploy the models as API endpoints. Use the model You can access your fine-tuned LLM through the Amazon Bedrock console, API, CLI, or SDKs.

APIs 132

APIs SaaS Accountability Education 132

AWS Machine Learning

MAY 14, 2024

We present the solution and provide an example by simulating a case where the tier one AWS experts are notified to help customers using a chat-bot. You can build such chatbots following the same process. You can easily build such chatbots following the same process. This is an offline process that is part of the RLHF.

Chatbots 119

Chatbots Feedback Engineering Entertainment 119

AWS Machine Learning

JULY 2, 2024

Here are a few examples and use cases across different domains: A company uses a chatbot to help HR personnel navigate employee files. There is sensitive information present in the documents and only certain employees should be able to have access and converse with them. import boto3 import json bedrock_agent = boto3.client('bedrock-agent-runtime')

Healthcare 130

Healthcare APIs Government Accountability 130

Babelforce

FEBRUARY 8, 2023

Voicebot and Chatbot. But when you scratch below the surface, you’ll find that many voicebot definitions sound just like the chatbot definition you already have open in another tab (and vice versa). In this article: Voicebot vs. Chatbot – how different are they? What are Voicebots and Chatbots used for?

Chatbots 52

Chatbots Interactive Voice Response Average Handle Time APIs 52

AWS Machine Learning

JULY 5, 2023

This service can be used by chatbots, audio books, and other text-to-speech applications in conjunction with other AWS AI or machine learning (ML) services. For example, Amazon Lex and Amazon Polly can be combined to create a chatbot that engages in a two-way conversation with a user and performs certain tasks based on the user’s commands.

APIs 96

APIs Education Chatbots Accountability 96

AWS Machine Learning

JULY 17, 2024

In this post, we’re using the APIs for AWS Support , AWS Trusted Advisor , and AWS Health to programmatically access the support datasets and use the Amazon Q Business native Amazon Simple Storage Service (Amazon S3) connector to index support data and provide a prebuilt chatbot web experience. AWS IAM Identity Center as the SAML 2.0-compliant

Scripts 124

Scripts APIs Enterprise Accountability 124

AWS Machine Learning

SEPTEMBER 14, 2023

This means that controlling access to the chatbot is crucial to prevent unintended access to sensitive information. Amazon API Gateway hosts a REST API with various endpoints to handle user requests that are authenticated using Amazon Cognito. Amazon API Gateway 1M REST API Calls 3.5 2xlarge 676.8

APIs 121

APIs Healthcare Scripts Engineering 121

AWS Machine Learning

DECEMBER 13, 2024

The solution architecture is presented in the following diagram. It evaluates each user query to determine the appropriate course of action, whether refusing to answer off-topic queries, tapping into the LLM, or invoking APIs and data sources such as the vector database. Agentic workflow The agent acts as an intelligent dispatcher.

Sales 102

Sales Advertising Engineering APIs 102

Pointillist

FEBRUARY 19, 2018

Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs. Here’s how AI applications are giving customer service a makeover: Chatbots. Business Context.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 125

Analytics APIs Engineering Construction 125

AWS Machine Learning

MARCH 14, 2024

Given the data sources, LLMs provided tools that would allow us to build a Q&A chatbot in weeks, rather than what may have taken years previously, and likely with worse performance. The establishment of a cloud-based generative AI assistant lets the PGA TOUR present its vast data source to multiple internal and external stakeholders.

Engineering 130

Engineering APIs Technology Finance 130

AWS Machine Learning

JANUARY 5, 2024

Wipro has used the input filter and join functionality of SageMaker batch transformation API. The response is returned to Lambda and sent back to the application through API Gateway. Evaluate payload – If there is incremental data or payload present for the current run, it invokes the monitoring branch.

Management 131

Management APIs Engineering Government 131

SharpenCX

JUNE 20, 2022

Utilizing chatbots, auto attendants, and self-serve features is important, but it’s just a starting point. Early chatbots and auto attendants were primarily well-designed databases that pulled information to expedite responses, increase call defection, and reduce the workload for CSRs. The Benefits of Agentless Automation.

Call Center 76

Call Center APIs Chatbots Self service 76

AWS Machine Learning

NOVEMBER 17, 2023

The Retrieval-Augmented Generation (RAG) framework augments prompts with external data from multiple sources, such as document repositories, databases, or APIs, to make foundation models effective for domain-specific tasks.

APIs 127

APIs Enterprise Big data Chatbots 127

AWS Machine Learning

JUNE 13, 2023

API implementations, so we can eventually provide customized search pages to our employees to improve their experience. One of the initiatives we took with the launch of Amazon Kendra was to provide a chatbot. To implement this chatbot, we use Lambda, a service that allows us to run serverless, event-driven programs.

Chatbots 103

Chatbots Engineering Enterprise APIs 103

AWS Machine Learning

OCTOBER 24, 2024

Since the inception of AWS GenAIIC in May 2023, we have witnessed high customer demand for chatbots that can extract information and generate insights from massive and often heterogeneous knowledge bases. Implementation on AWS A RAG chatbot can be set up in a matter of minutes using Amazon Bedrock Knowledge Bases. doc,pdf, or.txt).

Chatbots 91

Chatbots Metrics Scripts APIs 91

Comm100

DECEMBER 12, 2023

Unlike chatbots powered by NLP (natural language processing) that rely on pre-programmed responses and rules, Generative AI chatbots can generate new responses in real-time. On top of this, Comm100 Omnichannel offers out-of-the-box integrations to your core systems, combined with a highly flexible API.

Customer Service 97

Customer Service Chatbots APIs Government 97

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

AWS Machine Learning

JUNE 8, 2023

Generative AI chatbots have gained notoriety for their ability to imitate human intellect. Finally, we use a QnABot to provide a user interface for our chatbot. Handling chatbot fallbacks The Lambda function handles the “don’t know” answers via AMAZON.FallbackIntent in Amazon Lex V2 and the CustomNoMatches item in QnABot.

Chatbots 98

Chatbots APIs Contact Center Analytics 98

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

AWS Machine Learning

APRIL 29, 2024

Dataset collection We followed the methodology outlined in the PMC-Llama paper [6] to assemble our dataset, which includes PubMed papers sourced from the Semantic Scholar API and various medical texts cited within the paper, culminating in a comprehensive collection of 88 billion tokens. Shamane Siri Ph.D.

APIs 121

APIs Healthcare Scripts Enterprise 121

Avaya

NOVEMBER 23, 2016

Is Facebook presenting an offer that businesses can’t refuse? On the other hand, sister app Facebook Messenger has taken a leap ahead by not only integrating into the enterprise, but providing Chatbot integration for customer services as well. The short answer is no.

Chatbots 78

Chatbots Enterprise CRM Contact Center 78

AWS Machine Learning

JANUARY 4, 2024

We are seeing numerous uses, including text generation, code generation, summarization, translation, chatbots, and more. Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) via a single API, enabling to easily build and scale Gen AI applications. Nitin Eusebius is a Sr.

Best practices 138

Best practices Enterprise Engineering APIs 138

TechSee

AUGUST 31, 2022

Below are a few common examples: A customer interacting with a chatbot may have trouble communicating technical information. Over time, customization and further API integrations will enable more robust, integrated capabilities, expanding the impact and potential of the solution. Platform vs Point Solution. Culture & DNA.

APIs 109

APIs Enterprise Technology Self service 109

AWS Machine Learning

DECEMBER 22, 2023

Amazon Bedrock is a fully managed service that makes leading FMs from AI companies available through an API along with developer tooling to help build and scale generative AI applications. The web channel includes an Amplify hosted website with an Amazon Lex embedded chatbot for a fictitious customer.

Scripts 124

Scripts Chatbots Accountability Multi-channel support 124