JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. What Is a Chatbot?

Chatbots 75

Chatbots B2C Self service B2B 75

Inbenta

AUGUST 17, 2021

Contents: What is voice search and what are voice chatbots? Text-to-speech and speech-to-text chatbots: how do they work? How to build a voice chatbot: integrations powered by Inbenta. Why launch a voice-based chatbot project: adding more value to your business. What is voice search and what are voice chatbots?

Chatbots 94

Chatbots Interactive Voice Response Customer Service APIs 94

AWS Machine Learning

DECEMBER 6, 2023

Enterprises turn to Retrieval Augmented Generation (RAG) as a mainstream approach to building Q&A chatbots. In this post, we discuss a Q&A bot use case that Q4 has implemented, the challenges that numerical and structured datasets presented, and how Q4 concluded that using SQL may be a viable solution.

Chatbots 125

Chatbots APIs Engineering CRM 125

AWS Machine Learning

FEBRUARY 14, 2023

When the user signs in to an Amazon Lex chatbot, user context information can be derived from Amazon Cognito. The Amazon Lex chatbot can be integrated into Amazon Kendra using a direct integration or via an AWS Lambda function. The use of the AWS Lambda function will provide you with fine-grained control of the Amazon Kendra API calls.

Chatbots 92

Chatbots APIs Construction Education 92

TechSee

FEBRUARY 16, 2023

Everyone here at TechSee is excited about the launch of our brand new “Open Integration Platform,” a full API platform that puts the visual customer experience front and center. Now with the open API, any potential integration becomes available to the more than 1000 businesses globally that have deployed TechSee’s technology.

Technology 109

Technology APIs Customer Experience CRM 109

Babelforce

FEBRUARY 8, 2023

Voicebot and Chatbot. But when you scratch below the surface, you’ll find that many voicebot definitions sound just like the chatbot definition you already have open in another tab (and vice versa). In this article: Voicebot vs. Chatbot – how different are they? What are Voicebots and Chatbots used for?

Chatbots 52

Chatbots Interactive Voice Response Average Handle Time APIs 52

AWS Machine Learning

NOVEMBER 15, 2024

Principal wanted to use existing internal FAQs, documentation, and unstructured data and build an intelligent chatbot that could provide quick access to the right information for different roles. Now, employees at Principal can receive role-based answers in real time through a conversational chatbot interface.

Chatbots 121

Chatbots Engineering Enterprise Feedback 121

AWS Machine Learning

SEPTEMBER 13, 2024

The application generates SQL queries based on the user’s input, runs them against an Athena database containing CUR data, and presents the results in a user-friendly format. An AWS compute environment created to host the code and call the Amazon Bedrock APIs. Athena is configured to access and query the CUR data stored in Amazon S3.

APIs 89

APIs Chatbots Best practices Management 89

AWS Machine Learning

OCTOBER 29, 2024

This post presents a solution where you can upload a recording of your meeting (a feature available in most modern digital communication services such as Amazon Chime ) to a centralized video insights and summarization engine. With Lambda integration, we can create a web API with an endpoint to the Lambda function.

Engineering 113

Engineering APIs Sales Enterprise 113

AWS Machine Learning

NOVEMBER 22, 2023

In this post, we explore building a contextual chatbot for financial services organizations using a RAG architecture with the Llama 2 foundation model and the Hugging Face GPTJ-6B-FP16 embeddings model, both available in SageMaker JumpStart. Through this training, LLMs acquire and store factual knowledge. Lewis et al.

Engineering 121

Engineering Chatbots APIs Benchmark 121

AWS Machine Learning

OCTOBER 24, 2024

Since the inception of AWS GenAIIC in May 2023, we have witnessed high customer demand for chatbots that can extract information and generate insights from massive and often heterogeneous knowledge bases. Implementation on AWS A RAG chatbot can be set up in a matter of minutes using Amazon Bedrock Knowledge Bases. doc,pdf, or.txt).

Chatbots 85

Chatbots Metrics Scripts APIs 85

Livepro

JULY 6, 2017

The Logan City Council (LCC) team recently invited our CEO Brad Shaw and Account Director Dave Callaghan to their offices to showcase the work that they have been doing with livepro Web-Answers and how they are using chatbots with livepro. The enthusiasm with which they presented their customer focused technology roadmap was contagious.

Chatbots 63

Chatbots Self service APIs Accountability 63

SharpenCX

JUNE 20, 2022

Utilizing chatbots, auto attendants, and self-serve features is important, but it’s just a starting point. Early chatbots and auto attendants were primarily well-designed databases that pulled information to expedite responses, increase call defection, and reduce the workload for CSRs. The Benefits of Agentless Automation.

Call Center 76

Call Center APIs Chatbots Self service 76

AWS Machine Learning

FEBRUARY 6, 2023

In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window. The connector was built by using the Amazon Lex Model Building API with the AWS SDK for Java 2.x.

Cloud contact 79

Cloud contact Self service Contact Center Virtual Agent 79

AWS Machine Learning

MAY 14, 2024

We present the solution and provide an example by simulating a case where the tier one AWS experts are notified to help customers using a chat-bot. You can build such chatbots following the same process. You can easily build such chatbots following the same process. This is an offline process that is part of the RLHF.

Chatbots 118

Chatbots Feedback Engineering Entertainment 118

AWS Machine Learning

JULY 5, 2023

This service can be used by chatbots, audio books, and other text-to-speech applications in conjunction with other AWS AI or machine learning (ML) services. For example, Amazon Lex and Amazon Polly can be combined to create a chatbot that engages in a two-way conversation with a user and performs certain tasks based on the user’s commands.

APIs 79

APIs Chatbots Education Accountability 79

AWS Machine Learning

JULY 17, 2024

In this post, we’re using the APIs for AWS Support , AWS Trusted Advisor , and AWS Health to programmatically access the support datasets and use the Amazon Q Business native Amazon Simple Storage Service (Amazon S3) connector to index support data and provide a prebuilt chatbot web experience. AWS IAM Identity Center as the SAML 2.0-compliant

Scripts 120

Scripts APIs Enterprise Accountability 120

AWS Machine Learning

NOVEMBER 14, 2024

Customers can use the SageMaker Studio UI or APIs to specify the SageMaker Model Registry model to be shared and grant access to specific AWS accounts or to everyone in the organization. We will start by using the SageMaker Studio UI and then by using APIs.

Government 92

Government Management APIs Accountability 92

AWS Machine Learning

JULY 2, 2024

Here are a few examples and use cases across different domains: A company uses a chatbot to help HR personnel navigate employee files. There is sensitive information present in the documents and only certain employees should be able to have access and converse with them. import boto3 import json bedrock_agent = boto3.client('bedrock-agent-runtime')

Healthcare 128

Healthcare APIs Government Accountability 128

AWS Machine Learning

MAY 1, 2024

Deploy the model via Amazon Bedrock For production use, especially if you’re considering providing access to dozens or even thousands of employees by embedding the model into an application, you can deploy the models as API endpoints. Use the model You can access your fine-tuned LLM through the Amazon Bedrock console, API, CLI, or SDKs.

APIs 125

APIs SaaS Accountability Chatbots 125

AWS Machine Learning

NOVEMBER 19, 2024

As attendees circulate through the GAIZ, subject matter experts and Generative AI Innovation Center strategists will be on-hand to share insights, answer questions, present customer stories from an extensive catalog of reference demos, and provide personalized guidance for moving generative AI applications into production.

APIs 89

APIs Enterprise Best practices Government 89

AWS Machine Learning

SEPTEMBER 14, 2023

This means that controlling access to the chatbot is crucial to prevent unintended access to sensitive information. Amazon API Gateway hosts a REST API with various endpoints to handle user requests that are authenticated using Amazon Cognito. Amazon API Gateway 1M REST API Calls 3.5 2xlarge 676.8

APIs 122

APIs Healthcare Scripts Engineering 122

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 127

Analytics APIs Engineering Construction 127

AWS Machine Learning

MAY 25, 2023

Amazon Lex provides the framework for building AI based chatbots. We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda. The Streamlit application invokes the API Gateway endpoint REST API. The API Gateway invokes the Lambda function.

APIs 89

APIs Enterprise Accountability Chatbots 89

AWS Machine Learning

JANUARY 5, 2024

Wipro has used the input filter and join functionality of SageMaker batch transformation API. The response is returned to Lambda and sent back to the application through API Gateway. Evaluate payload – If there is incremental data or payload present for the current run, it invokes the monitoring branch.

Management 133

Management APIs Engineering Government 133

JustCall

JANUARY 23, 2024

WhatsApp is an ideal channel in the present market, where you can register, track, and resolve customer complaints. You can also recruit chatbots to build an FAQ bank for your customers. This way, chatbots can handle basic queries and tasks quickly. WhatsApp Business has apps for small businesses and an API for large teams.

APIs 52

APIs Chatbots Multichannel Accountability 52

Comm100

DECEMBER 12, 2023

Unlike chatbots powered by NLP (natural language processing) that rely on pre-programmed responses and rules, Generative AI chatbots can generate new responses in real-time. On top of this, Comm100 Omnichannel offers out-of-the-box integrations to your core systems, combined with a highly flexible API.

Customer Service 86

Customer Service Chatbots APIs Government 86

AWS Machine Learning

NOVEMBER 15, 2024

A chatbot enables field engineers to quickly access relevant information, troubleshoot issues more effectively, and share knowledge across the organization. An alternative approach to routing is to use the native tool use capability (also known as function calling) available within the Bedrock Converse API.

APIs 119

APIs Engineering Chatbots Construction 119

AWS Machine Learning

JUNE 13, 2023

API implementations, so we can eventually provide customized search pages to our employees to improve their experience. One of the initiatives we took with the launch of Amazon Kendra was to provide a chatbot. To implement this chatbot, we use Lambda, a service that allows us to run serverless, event-driven programs.

Chatbots 97

Chatbots Engineering Enterprise APIs 97

AWS Machine Learning

MARCH 14, 2024

Given the data sources, LLMs provided tools that would allow us to build a Q&A chatbot in weeks, rather than what may have taken years previously, and likely with worse performance. The establishment of a cloud-based generative AI assistant lets the PGA TOUR present its vast data source to multiple internal and external stakeholders.

Engineering 126

Engineering APIs Technology Finance 126

AWS Machine Learning

NOVEMBER 17, 2023

The Retrieval-Augmented Generation (RAG) framework augments prompts with external data from multiple sources, such as document repositories, databases, or APIs, to make foundation models effective for domain-specific tasks.

APIs 121

APIs Enterprise Big data Chatbots 121

AWS Machine Learning

OCTOBER 2, 2024

Whether you are developing a customer service chatbot or a virtual assistant, there are numerous considerations to keep in mind, from defining the agent’s scope and capabilities to architecting a robust and scalable infrastructure. In Part 1, we focus on creating accurate and reliable agents.

Best practices 99

Best practices APIs Metrics Accountability 99

Netomi

FEBRUARY 10, 2023

Semi-open Typically, these models can be used for training and inference through APIs. This can occur when the information is presented in a natural and convincing manner, making it difficult to detect errors. Examples include Deepmind Sparrow, Facebook Galactica, ChatGPT, Github Copilot, and Google’s Bard, among others.

Chatbots 59

Chatbots APIs Benchmark Technology 59

Nicereply

AUGUST 24, 2021

Currently, WhatsApp offers two business messaging solutions – WhatsApp Business App and WhatsApp Business API. Meanwhile, WhatsApp Business API is the service’s dedicated app for medium and large businesses. WhatsApp Business API. Automated responses with virtual chatbots. Labels to organize contacts. Suitable For.

Customer Service 59

Customer Service APIs Airlines Chatbots 59

AWS Machine Learning

JUNE 8, 2023

Generative AI chatbots have gained notoriety for their ability to imitate human intellect. Finally, we use a QnABot to provide a user interface for our chatbot. Handling chatbot fallbacks The Lambda function handles the “don’t know” answers via AMAZON.FallbackIntent in Amazon Lex V2 and the CustomNoMatches item in QnABot.

Chatbots 86

Chatbots APIs Analytics Contact Center 86

AWS Machine Learning

SEPTEMBER 23, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 89

APIs Engineering Best practices Enterprise 89

AWS Machine Learning

APRIL 29, 2024

Dataset collection We followed the methodology outlined in the PMC-Llama paper [6] to assemble our dataset, which includes PubMed papers sourced from the Semantic Scholar API and various medical texts cited within the paper, culminating in a comprehensive collection of 88 billion tokens. Shamane Siri Ph.D.

APIs 127

APIs Healthcare Scripts Enterprise 127