Pointillist

FEBRUARY 19, 2018

Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs. Here’s how AI applications are giving customer service a makeover: Chatbots. Business Context.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

AWS Machine Learning

MAY 1, 2024

Deploy the model via Amazon Bedrock For production use, especially if you’re considering providing access to dozens or even thousands of employees by embedding the model into an application, you can deploy the models as API endpoints. Use the model You can access your fine-tuned LLM through the Amazon Bedrock console, API, CLI, or SDKs.

APIs 134

APIs SaaS Accountability Education 134

TechSee

JANUARY 12, 2023

Since its launch a few months ago, the Visual Intelligence Platform has delivered analysis and insights within both TechSee’s products and via API integrations into third-party solutions like chatbots or workflows. The new VI Mobile SDK makes this possible. The VI Mobile SDK Advantages.

APIs 109

APIs Enterprise SaaS Chatbots 109

AWS Machine Learning

NOVEMBER 30, 2023

As democratization of foundation models (FMs) becomes more prevalent and demand for AI-augmented services increases, software as a service (SaaS) providers are looking to use machine learning (ML) platforms that support multiple tenants—for data scientists internal to their organization and external customers.

Chatbots 116

Chatbots SaaS Engineering APIs 116

AWS Machine Learning

MAY 10, 2024

Deploy the model with SageMaker For production use, especially if you’re considering providing access to dozens or even thousands of employees by embedding the model into an application, you can deploy the model as an API endpoint. Locate the model with the prefix canvas-llm-finetuned- and timestamp.

APIs 127

APIs Metrics SaaS Accountability 127

Comm100

SEPTEMBER 23, 2021

Recommended Reading – Why Agents Need Chatbots – and Chatbots Need Agents. You can make your customers feel special through controlled APIs, customer segmentation, and user metrics mapping. Make Information Available Online.

Customer Service 98

Customer Service Chatbots Benchmark APIs 98

Solvvy

JUNE 17, 2021

Catering your customer support to your individual customers can be accomplished easily with a smart, chatbot platform like Solvvy. Chatbots offer a clear automation solution, however, traditional chatbots usually don’t allow for personalization due to reliance on established processes. Check it out!

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

Cincom

FEBRUARY 14, 2025

Align subscription-based or usage-based pricing models with long-term revenue strategies for SaaS or service-driven businesses. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. Utilize AI-powered chatbots and voice assistants to provide real-time CPQ support.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

JUNE 25, 2024

Figure: 4 In the CloudWatch console you have the option to create custom dashboards Under Custom Dashboards , you should see a dashboard called Contextual-Chatbot-Dashboard. Prior to AWS, Michael led business development activities for B2B technology companies across semiconductors, SaaS, and autonomous trucking industries.

Metrics 122

Metrics Government APIs Big data 122

CSM Magazine

JUNE 15, 2023

PCI Pal , the global SaaS provider of secure payment solutions for business communications, is leveraging its technology to allow organisations to integrate secure payment options to Intelligent Virtual Assistants.

industry standards 52

industry standards APIs SaaS Chatbots 52

JivoChat

AUGUST 7, 2023

From a sole email marketing platform, this software-as-a-service (SaaS) business now offers a complete customer relationship management (CRM) suite. Email API With Brevo’s API, you can send more than 120,000 emails a minute, and the software was carefully developed to guarantee a 99% deliverability rate.

APIs 75

APIs Sales CRM Analytics 75

AWS Machine Learning

SEPTEMBER 23, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 94

APIs Best practices Engineering Enterprise 94

Fonolo

NOVEMBER 21, 2018

At their annual Signal conference, they announced a chatbot platform. How to Think about Chatbots in a Big Picture Kinda Way. . He leads product management for Nexmo, the Vonage API Platform. Now, companies have to add analytics value on top of recording before they can justify costs above this per-minute baseline. Shai Berger.

Call Center 57

Call Center Contact Center Chatbots Engineering 57

AWS Machine Learning

MARCH 28, 2024

medium instance to demonstrate deploying LLMs via SageMaker JumpStart, which can be accessed through a SageMaker-generated API endpoint. You can request service quota increases through the console, AWS Command Line Interface (AWS CLI), or API to allow access to those additional resources. We use an ml.t3.medium

Telecommunications 136

Telecommunications Transportation Healthcare Accountability 136

Cisco - Contact Center

JANUARY 27, 2020

Customers who are calling in to a contact center enjoy a more intuitive experience for handling simple requests and agents are relieved of repetitive and mundane tasks that can easily be handled by an IVR or a chatbot, or virtual assistant. How Well Do You Know Your Customers?

Contact Center 57

Contact Center contact center solutions Enterprise Cloud contact 57

AWS Machine Learning

SEPTEMBER 11, 2024

In terms of resulting speedups, the approximate order is programming hardware, then programming against PBA APIs, then programming in an unmanaged language such as C++, then a managed language such as Python. The CUDA API and SDK were first released by NVIDIA in 2007. GPU PBAs, 4% other PBAs, 4% FPGA, and 0.5%

Benchmark 114

Benchmark Banking Analytics Big data 114

JivoChat

JULY 14, 2021

Chatbots : Businesses can use chatbots to process conversations and deliver automated responses to customers with a “bot” personality. If you have a SaaS company, include relevant code and technical information, such as this example on using CRM integrations using API for developers. Use chatbots.

Self service 52

Self service Chatbots B2B Customer centricity 52

Comm100

NOVEMBER 23, 2020

The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one. Includes: Email ticketing: Yes Social ticketing: Yes — Social ticketing is available for Facebook, Twitter, WeChat, and WhatsApp for Business. 24/7 customer support : ?

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

Quadient

JULY 21, 2022

A LOB, como compradora, está mais interessada na aquisição de software por assinatura (SaaS) ou de uma solução adequada ao propósito; e soluções híbridas, onde o gerenciamento e o controle são tratados em um ambiente hospedado ou em nuvem e. a composição é realizada no local, são opções populares para empresas do Nível 3. .

APIs 52

APIs Big data SaaS Chatbots 52

JustCall

APRIL 12, 2023

This is where virtual call centers come in, as they can attend to these customers with the help of their features such as: Automated responses Augmented chatbot functionalities, etc. A majority of vendors provide this software in SaaS mode, meaning they are available on a subscription basis.

virtual call center 52

virtual call center call center solutions Call Center call center software 52

Quadient

JULY 21, 2022

La LOB, in qualità di acquirente, è più interessata all'acquisto di software in abbonamento (SaaS) o di soluzioni ad hoc. Le aziende al livello 5 spesso costruiscono il proprio ecosistema applicativo collegando microservizi basati su API fornite tramite modelli di cloud puro.

Customer Experience 40

Customer Experience Management APIs Big data 40

Quadient

JULY 21, 2022

Al ejecutivo de LOB, como comprador, le interesa más comprar software como una suscripción (SaaS) o una solución adecuada para el propósito; y las soluciones híbridas donde la gestión y el control se manejan en un entorno alojado o en la nube y.

APIs 40

APIs Big data SaaS Chatbots 40

SmartKarrot

JANUARY 20, 2022

Software-as-a-Service (SaaS) businesses use a cloud-based technology distribution model to deliver software. The SaaS market is at the heart of several creative, high-growth businesses in the UK and worldwide. We have profiled a list of the top 25 SaaS companies in the UK. Triptease is a SaaS startup based in the United Kingdom.

SaaS 10

SaaS Advertising B2B Transportation 10

JustCall

APRIL 12, 2023

Look for an alternative that offers APIs to integrate it with other tools you use. Wingman is Best-suited for: Wingman is ideally suited for SaaS companies selling to other businesses. Also, see if it works on different devices and web browsers. Price The price for Gong competitors can vary significantly.

Sales 52

Sales Coaching CRM Contact center software 52

SmartKarrot

SEPTEMBER 25, 2020

In the past few years, the SaaS industry has grown from scarcity to abundance. SaaS has become a prime element in every business’s architecture. In a very short duration of time, AI has become the central marketable asset for the SaaS industry. The integration of AI with SaaS is a paradigm-shifting phenomenon.

SaaS 8

SaaS APIs Analytics Enterprise 8

SmartKarrot

SEPTEMBER 25, 2020

In the past few years, the SaaS industry has grown from scarcity to abundance. SaaS has become a prime element in every business’s architecture. In a very short duration of time, AI has become the central marketable asset for the SaaS industry. The integration of AI with SaaS is a paradigm-shifting phenomenon.

SaaS 8

SaaS APIs Analytics Enterprise 8

AWS Machine Learning

JANUARY 9, 2023

For example, a chatbot service or an application to process forms or analyze data from documents. For a real world use case of MMEs, refer to How to scale machine learning inference for multi-tenant SaaS use cases. The NVIDIA Triton Inference Server has been extended to implement an MME API contract , to integrate with MMEs.

Metrics 98

Metrics Best practices Engineering Management 98

SmartKarrot

MAY 12, 2021

Further, it can connect to system APIs automatically, fill out forms, log into the given applications, automate data for CRM and ERP applications , and move files into their required destinations too. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. What is Artificial Intelligence?

APIs 18

APIs Analytics SaaS Chatbots 18

SmartKarrot

FEBRUARY 11, 2022

Conversational AI (Artificial Intelligence) has provided an altogether unique experience to SaaS (Software as a Service) businesses. This data procured can be text messages, audio calls, webchats, social posts, or chatbot conversations. The chatbot is intelligently tuned to adapt to all three devices making you feel connected.

Chatbots 10

Chatbots SaaS Engineering APIs 10

SmartKarrot

JUNE 2, 2022

Customer experience is crucial for any B2B SaaS business. Any B2B SaaS business must keep the customers with the business with a good customer experience. Their proactive support includes the use of chatbots to connect with customers. The platform has APIs integrated into eCommerce platforms.

B2B 10

B2B Customer Experience B2C Banking 10

SmartKarrot

APRIL 21, 2021

You can collect the data through their respective API. Deploy a chatbot to collect customer data. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. Figure out how you can assign a score to customers who are not faring well. Use social media to analyse customer sentiment.

Customer emotions 10

Customer emotions Feedback Surveys APIs 10

AWS Machine Learning

JANUARY 26, 2024

Consider inserting AWS Web Application Firewall (AWS WAF) in front to protect web applications and APIs from malicious bots , SQL injection attacks, cross-site scripting (XSS), and account takeovers with Fraud Control. With Security Lake, you can get a more complete understanding of your security data across your entire organization.

Best practices 138

Best practices Government Engineering Accountability 138

Aspect

NOVEMBER 30, 2018

Eine moderne IVR kann ein “menschlicher“ anmutendes Self-Service Erlebnis bieten und digitale Omnichannel Self-Service Erlebnisse wie automatisierter Chat nutzen die neueste Generation von natürlicher Spracherkennung (NLU) und Chatbot-Funktionalitäten. Umfassende Workforce Optimization.

APIs 51

APIs Self service SaaS Interactive Voice Response 51

Quadient

JULY 21, 2022

De LOB als koper is meer geïnteresseerd in het kopen van software als een abonnement (SaaS) of fit-for-purpose oplossing; ook hybride oplossingen waarbij beheer en controle worden afgehandeld in een gehoste of cloud omgeving en. Aangezien de controle over CCM op LOB-niveau ligt, blijven organisatorische silo's en coördinatieproblemen bestaan.

Customer Experience 40

Customer Experience Management Journey mapping APIs 40

AWS Machine Learning

APRIL 1, 2025

I also want to add a tool for the chatbot to call our internal API. Core: Ill help you build an Amazon Bedrock Knowledge Bases chatbot with API integration. Lets create an architecture that uses Amazon Bedrock Agents with a custom action group to call your internal API.

APIs 120

APIs Best practices Chatbots Construction 120

AWS Machine Learning

APRIL 9, 2025

Software-as-a-service (SaaS) applications with tenant tiering SaaS applications are often architected to provide different pricing and experiences to a spectrum of customer profiles, referred to as tiers. When API Gateway receives the request, it triggers a Lambda function. Anthropics Claude 3.5

APIs 130

APIs SaaS Technical Support Education 130

AWS Machine Learning

MARCH 10, 2025

Using advanced GenAI, CreditAI by Octus is a flagship conversational chatbot that supports natural language queries and real-time data access with source attribution, significantly reducing analysis time and streamlining research workflows. Follow Octus on LinkedIn and X.

Engineering 111

Engineering APIs Best practices Chatbots 111