Inbenta

SEPTEMBER 4, 2018

Inbenta has extensive experience deploying intelligent, conversational chatbots throughout large enterprises. After a more recent in-depth review, we’ve outlined the following best practices for securely deployed your AI-based chatbot onto your site. When possible, include and host all necessary scripts in your secured web server.

Chatbots 58

Chatbots APIs Scripts Enterprise 58

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. What Is a Chatbot?

Chatbots 75

Chatbots B2C Self service B2B 75

AWS Machine Learning

JULY 17, 2024

In this post, we’re using the APIs for AWS Support , AWS Trusted Advisor , and AWS Health to programmatically access the support datasets and use the Amazon Q Business native Amazon Simple Storage Service (Amazon S3) connector to index support data and provide a prebuilt chatbot web experience. Test the solution through chat.

Scripts 122

Scripts APIs Enterprise Accountability 122

AWS Machine Learning

APRIL 23, 2024

With Knowledge Bases for Amazon Bedrock, you can quickly build applications using Retrieval Augmented Generation (RAG) for use cases like question answering, contextual chatbots, and personalized search. It calls the CreateDataSource and DeleteDataSource APIs.

APIs 127

APIs Enterprise Scripts Accountability 127

AWS Machine Learning

DECEMBER 22, 2023

Amazon Bedrock is a fully managed service that makes leading FMs from AI companies available through an API along with developer tooling to help build and scale generative AI applications. The web channel includes an Amplify hosted website with an Amazon Lex embedded chatbot for a fictitious customer.

Scripts 125

Scripts Chatbots Accountability Multi-channel support 125

AWS Machine Learning

SEPTEMBER 14, 2023

This means that controlling access to the chatbot is crucial to prevent unintended access to sensitive information. Amazon API Gateway hosts a REST API with various endpoints to handle user requests that are authenticated using Amazon Cognito. The web application front-end is hosted on AWS Amplify.

APIs 121

APIs Healthcare Scripts Engineering 121

AWS Machine Learning

SEPTEMBER 1, 2023

Now you can continuously stream inference responses back to the client when using SageMaker real-time inference to help you build interactive experiences for generative AI applications such as chatbots, virtual assistants, and music generators. This API allows the model to respond as a stream of parts of the full response payload.

APIs 117

APIs Chatbots Engineering Best practices 117

AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. Wipro has used the input filter and join functionality of SageMaker batch transformation API.

Management 133

Management APIs Engineering Government 133

AWS Machine Learning

NOVEMBER 26, 2023

Gartner predicts that “by 2026, more than 80% of enterprises will have used generative AI APIs or models, or deployed generative AI-enabled applications in production environments, up from less than 5% in 2023.” However, scripting appealing subject lines can often be tedious and time-consuming.

Personalization 124

Personalization Customer Experience APIs Entertainment 124

AWS Machine Learning

SEPTEMBER 13, 2024

For instance, in a typical chatbot scenario, users initiate the conversation by providing a multimedia file or a link as input payload, followed by a back-and-forth dialogue, asking questions or seeking information related to the initial input. This is a custom API we have defined for our use case (see inference_api.py ).

APIs 94

APIs Engineering Chatbots Scripts 94

Inbenta

SEPTEMBER 4, 2018

Inbenta has extensive experience deploying intelligent, conversational chatbots throughout large enterprises. After a more recent in-depth review, we’ve outlined the following best practices for securely deployed your AI-based chatbot onto your site. When possible, include and host all necessary scripts in your secured web server.

Chatbots 40

Chatbots APIs Scripts Enterprise 40

AWS Machine Learning

APRIL 29, 2024

Dataset collection We followed the methodology outlined in the PMC-Llama paper [6] to assemble our dataset, which includes PubMed papers sourced from the Semantic Scholar API and various medical texts cited within the paper, culminating in a comprehensive collection of 88 billion tokens. Create and launch ParallelCluster in the VPC.

APIs 124

APIs Healthcare Scripts Enterprise 124

AWS Machine Learning

MARCH 14, 2024

Whether creating a chatbot or summarization tool, you can shape powerful FMs to suit your needs. Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API.

Best practices 132

Best practices Engineering Chatbots Enterprise 132

AWS Machine Learning

JUNE 12, 2024

The workflow includes the following steps: The user accesses the chatbot application, which is hosted behind an Application Load Balancer. Amazon Q uses the chat_sync API to carry out the conversation. You can also find the script on the GitHub repo. The following diagram illustrates the solution architecture.

APIs 135

APIs Enterprise Accountability Feedback 135

AWS Machine Learning

MAY 25, 2023

Amazon Lex provides the framework for building AI based chatbots. We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda. The Streamlit application invokes the API Gateway endpoint REST API. The API Gateway invokes the Lambda function.

APIs 94

APIs Enterprise Accountability Chatbots 94

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 126

Analytics APIs Engineering Construction 126

AWS Machine Learning

NOVEMBER 17, 2022

You can use AlexaTM 20B for a wide range of industry use-cases, from summarizing financial reports to question answering for customer service chatbots. In this post, we provide an overview of how to deploy and run inference with the AlexaTM 20B model programmatically through JumpStart APIs, available in the SageMaker Python SDK.

Scripts 101

Scripts APIs Government Engineering 101

Balto

JANUARY 6, 2025

BaltoGPT Generative AI Assistance: Get data-driven, real-time insights about your contact center performance with simple prompts using a clean chatbot interface. Key Highlights: Real-Time QA: create scorecards and set up weighted criteria to monitor and improve agent performance instantly.

Call Center 52

Call Center Coaching Surveys Contact Center 52

AWS Machine Learning

SEPTEMBER 30, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 90

APIs Real estate Accountability Metrics 90

AWS Machine Learning

MAY 4, 2023

We use the GPT4ALL-J , a fine-tuned GPT-J 7B model that provides a chatbot style interaction. The Neuron runtime consists of kernel driver and C/C++ libraries, which provide APIs to access AWS Inferentia and Trainium Neuron devices. Bring your own script – In this approach, you have the option to create your own model.py

APIs 96

APIs Scripts Engineering Chatbots 96

AWS Machine Learning

MAY 3, 2023

With Amazon Bedrock , you will be able to choose Amazon Titan , Amazon’s own LLM, or partner LLMs such as those from AI21 Labs and Anthropic with APIs securely without the need for your data to leave the AWS ecosystem. Kendra ChatBot provides answers along with source links and has the capability to summarize longer answers.

Enterprise 87

Enterprise Chatbots APIs Government 87

COPC

OCTOBER 26, 2023

Related A Foundation for Exceptional Digital Self-Service Design Learn proven guidelines for the successful design and performance of IVR systems, chatbots and other self-service models of customer care. But it’s much more than enlisting engineers to call LLM APIs.

Technology 76

Technology Customer Experience APIs Consulting 76

AWS Machine Learning

JANUARY 19, 2024

Another example might be a healthcare provider who uses PLM inference endpoints for clinical document classification, named entity recognition from medical reports, medical chatbots, and patient risk stratification. Then the payload is passed to the SageMaker endpoint invoke API via the BotoClient to simulate real user requests.

Metrics 125

Metrics Scripts Benchmark Enterprise 125

AWS Machine Learning

OCTOBER 2, 2024

Whether you are developing a customer service chatbot or a virtual assistant, there are numerous considerations to keep in mind, from defining the agent’s scope and capabilities to architecting a robust and scalable infrastructure. In Part 1, we focus on creating accurate and reliable agents.

Best practices 98

Best practices APIs Metrics Accountability 98

AWS Machine Learning

AUGUST 1, 2023

Furthermore, proprietary models typically come with user-friendly APIs and SDKs, streamlining the integration process with your existing systems and applications. It offers an easy-to-use API and Python SDK, balancing quality and affordability. Popular uses include generating marketing copy, powering chatbots, and text summarization.

Healthcare 92

Healthcare APIs Scripts Best practices 92

AWS Machine Learning

AUGUST 14, 2023

Answer: 2021 ### Context: NLP Cloud developed their API by mid-2020 and they added many pre-trained open-source models since then. Answer: API ### Context: All plans can be stopped anytime. Topic: Topic: food Chatbot and conversational AI This is a discussion between a [human] and a [robot]. Question: When was NLP Cloud founded?

Engineering 90

Engineering APIs Chatbots Scripts 90

AWS Machine Learning

JUNE 12, 2023

Transformers-based models can be applied across different use cases when dealing with text data, such as search, chatbots, and many more. The Hugging Face transformers , tokenizers , and datasets libraries provide APIs and tools to download and predict using pre-trained models in multiple languages.

Best practices 84

Best practices APIs Engineering Analytics 84

AWS Machine Learning

AUGUST 9, 2024

Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. This post is co-written by Kevin Plexico and Shakun Vohra from Deltek. For more details see the OpenSearch documentation on structuring a search query.

Government 129

Government Healthcare Construction Engineering 129

aircall

JUNE 11, 2021

2015 — An open API (applied programming interface) technology was invented to allow software applications to sync and share data between them. A discussion of voice communications isn’t complete without VoIP (voice over internet protocol) and an open API (applied programming interface) technology. Telecommunication Now.

voip 62

voip Call Center Telecommunications APIs 62

NobelBiz

APRIL 23, 2024

RELATED ARTICLE CRM Key Features For Customer Service Preparing for the Future: Advanced Technologies and Training Emerging technologies like artificial intelligence (AI) and chatbots are going to play a significant role in the collections industry.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

The Northridge Group

MAY 2, 2023

The most recent version of ChatGPT, which is based on GPT-4 and was released in March 2023, is OpenAI’s latest and most advanced chatbot. It can also be easily integrated via APIs with popular apps such as Slack, Instacart, Snapchat, or Facebook Messenger for easy access across multiple platforms.

Contact Center 67

Contact Center B2C Chatbots B2B 67

Enghouse Interactive

OCTOBER 21, 2020

That self-service will be their first point of contact and they are willing to deal with digital assistants (chatbots, knowledge bases, voice authentication, etc.) That “ any desired information or service should be available on any device, whenever they need it or want it, and that it be delivered in a personalized manner.

Self service 79

Self service Contact Center Benchmark Chatbots 79

IdeasUnlimited

JULY 28, 2022

It is important to make use of APIs and integration to know where the customer is coming from, what the context is and where to take them ahead. Agents need to have access to information in a way that it is easily searchable and not just in the form of a memorized script.

Customer Service 59

Customer Service Virtual Agent Call Center Abandon rate 59

Netomi

JANUARY 5, 2023

Authentic intelligence in 2023 is at the heart of an advanced CX solution, using inputs from systems and APIs, historical data, customer profiles, and cutting-edge conversational design. Conversational AI should not be confused with a chatbot, which does not provide the CX agent with the same powerful detection of nuance and context.

Chatbots 52

Chatbots Airlines Scripts Customer Support 52

AWS Machine Learning

APRIL 18, 2023

We make this possible in a few API calls in the JumpStart Industry SDK. Using the SageMaker API, we downloaded annual reports ( 10-K filings ; see How to Read a 10-K for more information) for a large number of companies. Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis.

Finance 84

Finance Scripts APIs Sales 84

Balto

SEPTEMBER 18, 2023

On top of that, artificial intelligence provides agents with real-time assistance during calls for faster resolutions, automates note-taking, eliminates routine post-call work, and spots compliance and script deviations. This creates a more personalized and consistent customer service experience.

Interactive Voice Response 52

Interactive Voice Response Scripts Contact Center Coaching 52

Balto

NOVEMBER 2, 2023

Evolution of Contact Centers in Enterprises Contact centers have been there since the 60s, but what started as a simple office model for handling inbound and outbound customer calls has evolved drastically over the years to include omnichannel support that covers email, social media, live chat, and more recently, AI chatbots.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52